Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,856 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They care your pet”

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(CHINESE) - Posted 1 year ago

“Very rapid delivery”

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(ENGLISH) - Posted 1 year ago

“响 Vetopia 購物非常方便，產品保證正貨，買得安心安全，送貨快捷，更可儲分當現金，唔錯👍🏻👍🏻”

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(ENGLISH) - Posted 1 year ago

“Excellent customer services. Follow up efficiently via whatsapp conversations. Sometimes, even the products are a bit expensive than other online shops, will still consider purchasing from Vetopia because of this reason and also timely delivery.”

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(ENGLISH) - Posted 1 year ago

“My dog is very fast to finish this dog food and his popo is very good.”

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(ENGLISH) - Posted 1 year ago

“Good to purchase with free gift. Would be great with discount for members for each order.”

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(ENGLISH) - Posted 1 year ago

“Got the SF tracking number (Email) after SF delivery.”

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(ENGLISH) - Posted 1 year ago

“物流快，訂貨兩天就有了。”

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(CHINESE) - Posted 1 year ago

“On time delivery. Good packing.”

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(CHINESE) - Posted 1 year ago

“The support from Vetopia Customer Care team is very helpful.”

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(ENGLISH) - Posted 1 year ago

“Since prescriptions diet are not available easily except vet clinics, vetopia has made it convenient to shop amidst busy Hong Kong life.”

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(ENGLISH) - Posted 1 year ago

“Prompt delivery”

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(CHINESE) - Posted 1 year ago

“Very fast shipment and accurate, good shopping experience”

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(ENGLISH) - Posted 1 year ago

“My one stop shop for all my cat and dog food etc. I have needed vet medications and have consulted with the vet online which was very convenient. Wish it gave same day delivery.”

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(ENGLISH) - Posted 1 year ago

“I know this product has small bites.but not available on VETOPIA. May be you can consider to provide in future”

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(ENGLISH) - Posted 1 year ago

“to cartoon box is so large for delvery of two small items and which is so environmental unfriendly and cost wasting.”