Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,794 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“many medicals products for dog”

Helpful Report

(ENGLISH) - Posted 10 months ago

“The website is not user friendy and very unstable, the products cannot be loaded properly. The terms of subscription will be easily overlooked. But the CS was very helpful.”

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(CHINESE) - Posted 10 months ago

“I have no problem with your services, so far, but your communication about delivery time and schedule, is unsatisfactory, since there is absolutely no communication, until the delivery is affected. Actually there is no communication between the online order and the delivery”

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(ENGLISH) - Posted 10 months ago

“Quick delivery and the first order discount is very attractive. Subsequent orders also acceptable”

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(ENGLISH) - Posted 10 months ago

“Quality products. Fast delivery.”

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(CHINESE) - Posted 10 months ago

“Vetopia has a really good follow-up reminder when I need to re-stock.”

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(ENGLISH) - Posted 10 months ago

“I sent an email to Vetopia to ask about how to make a recurring order of my shopping cart on 4 Dec. but I didn’t receive any reply yet.”

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(CHINESE) - Posted 11 months ago

“用手機上網落單到 check out 就hang 機，要用 iPad 重新落單才能完成交易”

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(CHINESE) - Posted 11 months ago

“Very nice service! CS officier is also very helpful!”

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(ENGLISH) - Posted 1 year ago

“Very fast delivery of my order, reliable and efficiency”

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(ENGLISH) - Posted 1 year ago

“They care your pet”

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(CHINESE) - Posted 1 year ago

“Very rapid delivery”

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(ENGLISH) - Posted 1 year ago

“响 Vetopia 購物非常方便，產品保證正貨，買得安心安全，送貨快捷，更可儲分當現金，唔錯👍🏻👍🏻”

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(ENGLISH) - Posted 1 year ago

“Excellent customer services. Follow up efficiently via whatsapp conversations. Sometimes, even the products are a bit expensive than other online shops, will still consider purchasing from Vetopia because of this reason and also timely delivery.”

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(ENGLISH) - Posted 1 year ago

“My dog is very fast to finish this dog food and his popo is very good.”

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(ENGLISH) - Posted 1 year ago

“Good to purchase with free gift. Would be great with discount for members for each order.”

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(ENGLISH) - Posted 1 year ago

“Got the SF tracking number (Email) after SF delivery.”

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(ENGLISH) - Posted 1 year ago

“物流快，訂貨兩天就有了。”

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(CHINESE) - Posted 1 year ago

“On time delivery. Good packing.”

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(CHINESE) - Posted 1 year ago

“The support from Vetopia Customer Care team is very helpful.”

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(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,794 reviews