Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,700 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,700 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 11th October 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Got the SF tracking number (Email) after SF delivery.”

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(ENGLISH) - Posted 1 year ago

“物流快，訂貨兩天就有了。”

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(CHINESE) - Posted 1 year ago

“On time delivery. Good packing.”

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(CHINESE) - Posted 1 year ago

“The support from Vetopia Customer Care team is very helpful.”

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(ENGLISH) - Posted 1 year ago

“Since prescriptions diet are not available easily except vet clinics, vetopia has made it convenient to shop amidst busy Hong Kong life.”

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(ENGLISH) - Posted 1 year ago

“Prompt delivery”

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(CHINESE) - Posted 1 year ago

“Very fast shipment and accurate, good shopping experience”

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(ENGLISH) - Posted 1 year ago

“My one stop shop for all my cat and dog food etc. I have needed vet medications and have consulted with the vet online which was very convenient. Wish it gave same day delivery.”

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(ENGLISH) - Posted 1 year ago

“I know this product has small bites.but not available on VETOPIA. May be you can consider to provide in future”

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(ENGLISH) - Posted 1 year ago

“to cartoon box is so large for delvery of two small items and which is so environmental unfriendly and cost wasting.”

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(CHINESE) - Posted 1 year ago

“Website could be more user-friendly”

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(ENGLISH) - Posted 1 year ago

“Good service”

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(ENGLISH) - Posted 1 year ago

“Friendly and quick response. Good follow-up on for timely re-orders👍”

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(ENGLISH) - Posted 1 year ago

“Many choose”

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(CHINESE) - Posted 1 year ago

“Great quality and packaging of products :) No tracking information provided :(”

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(ENGLISH) - Posted 1 year ago

“It is helpful and follow up the matter in a timely manner.”

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(ENGLISH) - Posted 1 year ago

“very good”

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(CHINESE) - Posted 1 year ago

“So far so good”

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(ENGLISH) - Posted 1 year ago

“vetopia offers extensive range of product including GI cat food for my cats. and some niche cat food. quality is good, no defects, no refund is needed so far that i ordered the pet stuff there for a year. delivery time is a bit long tbh, usually takes 5 days from the time i placed orders. when comparing to other online pet store. overall is good as long as you manage your time well.”

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(ENGLISH) - Posted 1 year ago

“A wide range of Animalkind products is good. Re-occurring order and delivery service are also convenient!”

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(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,700 reviews