Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,850 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,850 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“須然送錯貨品,但迅速跟送”

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(ENGLISH) - Posted 9 months ago

“Convenient as its free delivery to macau Already purchase many times”

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(ENGLISH) - Posted 9 months ago

“gd”

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(ENGLISH) - Posted 10 months ago

“I think it really works because my dog scratching less and less after I used that the next day”

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(ENGLISH) - Posted 10 months ago

“獸醫常用的產品都可以找到”

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(ENGLISH) - Posted 10 months ago

“Quick response on the order”

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(CHINESE) - Posted 10 months ago

“價錢合理，物流速度快，買滿300可免運費送澳門，是我最滿意的”

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(CHINESE) - Posted 10 months ago

“Fast delivery. Got a wide range of products. Customer service is highly ranked, quickly answered solve most of my questions. And I strongly request that, an advance reminder, like one week, should be given via email for the next recurring order to be take place, before any payments being automatically charged.”

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(ENGLISH) - Posted 10 months ago

“Prompt delivery and with a wide choice of foods and supplements to my pet. Also, the operator (WhatsApp) replies clearly how to use the frequent order to get a better discount.”

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(ENGLISH) - Posted 11 months ago

“many medicals products for dog”

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(ENGLISH) - Posted 11 months ago

“The website is not user friendy and very unstable, the products cannot be loaded properly. The terms of subscription will be easily overlooked. But the CS was very helpful.”

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(CHINESE) - Posted 11 months ago

“I have no problem with your services, so far, but your communication about delivery time and schedule, is unsatisfactory, since there is absolutely no communication, until the delivery is affected. Actually there is no communication between the online order and the delivery”

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(ENGLISH) - Posted 11 months ago

“Quick delivery and the first order discount is very attractive. Subsequent orders also acceptable”

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(ENGLISH) - Posted 11 months ago

“Quality products. Fast delivery.”

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(CHINESE) - Posted 11 months ago

“Vetopia has a really good follow-up reminder when I need to re-stock.”

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(ENGLISH) - Posted 1 year ago

“I sent an email to Vetopia to ask about how to make a recurring order of my shopping cart on 4 Dec. but I didn’t receive any reply yet.”

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(CHINESE) - Posted 1 year ago

“用手機上網落單到 check out 就hang 機，要用 iPad 重新落單才能完成交易”

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(CHINESE) - Posted 1 year ago

“Very nice service! CS officier is also very helpful!”

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(ENGLISH) - Posted 1 year ago

“Very fast delivery of my order, reliable and efficiency”

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(ENGLISH) - Posted 1 year ago

“They care your pet”

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(CHINESE) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,850 reviews