Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,646 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have no problem with your services, so far, but your communication about delivery time and schedule, is unsatisfactory, since there is absolutely no communication, until the delivery is affected. Actually there is no communication between the online order and the delivery”

Helpful Report

(ENGLISH) - Posted 7 months ago

“Quick delivery and the first order discount is very attractive. Subsequent orders also acceptable”

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(ENGLISH) - Posted 7 months ago

“Quality products. Fast delivery.”

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(CHINESE) - Posted 7 months ago

“Vetopia has a really good follow-up reminder when I need to re-stock.”

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(ENGLISH) - Posted 7 months ago

“I sent an email to Vetopia to ask about how to make a recurring order of my shopping cart on 4 Dec. but I didn’t receive any reply yet.”

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(CHINESE) - Posted 8 months ago

“用手機上網落單到 check out 就hang 機，要用 iPad 重新落單才能完成交易”

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(CHINESE) - Posted 8 months ago

“Very nice service! CS officier is also very helpful!”

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(ENGLISH) - Posted 8 months ago

“Very fast delivery of my order, reliable and efficiency”

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(ENGLISH) - Posted 8 months ago

“They care your pet”

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(CHINESE) - Posted 8 months ago

“Very rapid delivery”

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(ENGLISH) - Posted 9 months ago

“响 Vetopia 購物非常方便，產品保證正貨，買得安心安全，送貨快捷，更可儲分當現金，唔錯👍🏻👍🏻”

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(ENGLISH) - Posted 9 months ago

“Excellent customer services. Follow up efficiently via whatsapp conversations. Sometimes, even the products are a bit expensive than other online shops, will still consider purchasing from Vetopia because of this reason and also timely delivery.”

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(ENGLISH) - Posted 9 months ago

“My dog is very fast to finish this dog food and his popo is very good.”

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(ENGLISH) - Posted 9 months ago

“Good to purchase with free gift. Would be great with discount for members for each order.”

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(ENGLISH) - Posted 10 months ago

“Got the SF tracking number (Email) after SF delivery.”

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(ENGLISH) - Posted 10 months ago

“物流快，訂貨兩天就有了。”

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(CHINESE) - Posted 10 months ago

“On time delivery. Good packing.”

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(CHINESE) - Posted 10 months ago

“The support from Vetopia Customer Care team is very helpful.”

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(ENGLISH) - Posted 11 months ago

“Since prescriptions diet are not available easily except vet clinics, vetopia has made it convenient to shop amidst busy Hong Kong life.”

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(ENGLISH) - Posted 1 year ago

“Prompt delivery”

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(CHINESE) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,646 reviews