Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,795 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“可惜積分換禮物，只可以換一件，如存得太多都無用的。希望可以改善一下，又有限期，叫我們如何用得到呢？”

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(CHINESE) - Posted 1 year ago

“quick response”

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(CHINESE) - Posted 1 year ago

“Good service”

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(ENGLISH) - Posted 2 years ago

“Have improvement”

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(CHINESE) - Posted 2 years ago

“Very fast delivery!”

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(ENGLISH) - Posted 2 years ago

“Quite user friendly”

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(ENGLISH) - Posted 2 years ago

“一直有訂開乾糧同濕糧送貨，通常是貴公司送貨，收貨乾淨企理；較少數交由SF Express送貨，紙皮盒裝住會有蝨，比較污糟。”

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(CHINESE) - Posted 2 years ago

“Good quality, efficient!”

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(CHINESE) - Posted 2 years ago

“Easy for shopping pet stuff”

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(ENGLISH) - Posted 2 years ago

“Quick delivery”

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(ENGLISH) - Posted 2 years ago

“Speed delivery within 1-3 days”

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(ENGLISH) - Posted 2 years ago

“Fast respond and delivery”

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(ENGLISH) - Posted 2 years ago

“The website has a good selection of products. Quick delivery.”

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(ENGLISH) - Posted 2 years ago

“Very good service and nice staff. Prices are reasonable and most of the times have discount for members.”

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(ENGLISH) - Posted 2 years ago

“good. Delivery quickly.”

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(CHINESE) - Posted 2 years ago

“Reliable and has everything I need for my dogs Prompt delivery”

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(ENGLISH) - Posted 2 years ago

“送貨速度快，但要等獸醫審核時間較慢。”

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(CHINESE) - Posted 2 years ago

“We've enjoyed ordering healthy treats from Vetopia! We can always expect to find all-natural snacks and speedy delivery. It would be great if there were more variety though, toys too. The only thing is there was a mix-up in the last order. We wanted to try the Marly & Dan - Soft & Chewy Salmon Dog Bites for Serenity but we received the digestion version.”

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(ENGLISH) - Posted 2 years ago

“It’s very convenient to shop at Vetopia as I can get prescribed cat food for my cat which has urinary problem. Hope that there will be an improvement on logistic though because I couldn’t expect the delivery time as there was no text message on when it would be delivered.”

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(ENGLISH) - Posted 2 years ago

“Fast delivery”

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(CHINESE) - Posted 2 years ago

Vetopia is rated 4.7 based on 2,795 reviews