Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,224 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Recent orders have been overpackaged, I would greatly appreciate if there was no plastic used to wrap cans.”

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(ENGLISH) - Posted 1 year ago

“Would I consider to allow picking SF locker instead of pickup point? Coz the opening hour of those pick up points are exactly ordinary people working hour...thanks!”

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(CHINESE) - Posted 1 year ago

“Thanks for the prompt response. The doctor reviewed my order quickly and my dog can take it on time.”

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(ENGLISH) - Posted 1 year ago

“Vetopia always deliver on time and provide reliable quality food and accesories for our pawfriends”

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(ENGLISH) - Posted 1 year ago

“Speedy delivery. Long expiry date of pet food”

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(CHINESE) - Posted 1 year ago

“It is very good”

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(CHINESE) - Posted 1 year ago

“Good service”

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(ENGLISH) - Posted 1 year ago

“作為一個每月訂購者、對於你們的服務都滿意、只是用你們網上訂購系統時覺得它比起其他公司的訂購系統不便！其他都ok”

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(ENGLISH) - Posted 1 year ago

“Quick reply after order placed”

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(CHINESE) - Posted 1 year ago

“Very good so far, sometimes the packaging looks like it has been thrown around when it arrives but not all the time. So far we are satisfied. Thank you for supplying premium food for our cats.”

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(ENGLISH) - Posted 1 year ago

“Delivery on time and customer service is good”

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(CHINESE) - Posted 1 year ago

“出貨快，價錢合理，包裝好”

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(ENGLISH) - Posted 1 year ago

“送貨速運都算快速，幾好幾好”

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(CHINESE) - Posted 1 year ago

“Overall it's good. But for my latest order, there was a hiccup. I received the email advising the delivery would be on April 24. As it didn't indicate the delivery time, I sent a whatsapp advising that the delivery could be left at the door if no one at home. I received a call from Ray from the warehouse that it would be delivered by SF Exress and shouldn't be a problem if no one at home. However, there was no delivery on that day. I called Ray next morning who helped track the order status but needed to wait until after noon. Ray gave me the tracking number but on.the SF site, it said no such order. I made a follow-up call and was told that there was a mistake made by SF and the order would only be delivered on April 26. Unexpectedly, the order was finally received on April 25 late afternoon. This wasn't a good experience though not a big issue. Ray was helpful in his response. It would be good if the email can provide the delivery time range on the delivery day.”

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(CHINESE) - Posted 1 year ago

“The delivery service is quite good, the products I purchased can be delivered to my hand within 48 hours. It would be good if more discount is provided to loyal customers.”

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(ENGLISH) - Posted 1 year ago

“It has a varity of products which are not available in other similar websites.”

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(ENGLISH) - Posted 1 year ago

“Fast delivery and full range of vet products, provided with cs enquiry service.”

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(ENGLISH) - Posted 1 year ago

“Every time I place order, the earliest I can receive the products will be the afternoon of the second working day after I placed order. Longer if there is weekend or public holiday in between. This is not much of an issue for non-urgent supplies, but for pro-kolin advanced (for diarrhoea), two days is too long. Other than that, I am happy with the services.”

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(ENGLISH) - Posted 1 year ago

“The alert or reminder of parcel dispatch was not issued after order placement, which seemed like not proper.”

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(ENGLISH) - Posted 1 year ago

“good quality and speed delivery!”

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(CHINESE) - Posted 1 year ago

Vetopia is rated 4.7 based on 3,224 reviews