Login

Start Free Trial Are you a business? Click Here

Vetopia Reviews

4.7 Rating 2,700 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,700 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 11th October 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

Vetopia 5 star review on 19th February 2025

Rosalie E’Silva

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“送貨速度快，但要等獸醫審核時間較慢。”

Helpful Report

(CHINESE) - Posted 2 years ago

“We've enjoyed ordering healthy treats from Vetopia! We can always expect to find all-natural snacks and speedy delivery. It would be great if there were more variety though, toys too. The only thing is there was a mix-up in the last order. We wanted to try the Marly & Dan - Soft & Chewy Salmon Dog Bites for Serenity but we received the digestion version.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“It’s very convenient to shop at Vetopia as I can get prescribed cat food for my cat which has urinary problem. Hope that there will be an improvement on logistic though because I couldn’t expect the delivery time as there was no text message on when it would be delivered.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Fast delivery”

Helpful Report

(CHINESE) - Posted 2 years ago

“First time order, because we are living in Hong Kong Island Mid Level. The drive has delivered the dog food as soon as possible on the third day. So my dog can has food to eat. I believe they will make delivery on time. So I were buy dog food and stuff next time.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Quick delivery of the ordered item, much appreciated 🙏🏼”

Helpful Report

(ENGLISH) - Posted 2 years ago

“I’m surprised having free cans gift when ordering, unfortunately, it’s not there when the order was arrived. Also, my request on delivery time was ignored. I’m lucky I was at home at that moment.”

Helpful Report

(CHINESE) - Posted 2 years ago

“The delivery was fast, both of the products are well-backed.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“good service with good price”

Helpful Report

(CHINESE) - Posted 2 years ago

“Convenient shopping n apps user friendly”

Helpful Report

(ENGLISH) - Posted 2 years ago

“More faster shipping would be better it took 8 days to ship”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Not live logistics provided to customer. And no expected delivery time.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“if the pricing for recurrent purchases not going up so high is more appreciated. I can see the re-purchasing price is much much higher than the price this time.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“我想反映一下我上兩次買你們的東西，之後送貨來我家的時間，同你們客服答覆我送貨的時間有差別，上兩次都是早了一天送來，希望下次你們客服答覆我送貨的時間能夠準確一點。”

Helpful Report

(ENGLISH) - Posted 2 years ago

“貨品完整無缺👍🏾👍🏾貓貓鐘意食”

Helpful Report

(ENGLISH) - Posted 2 years ago

“I only came to buy a can of prescribed cat food, your staffs are very helpful. I still have a few cans of prescribed cat food, I will definitely continue purchase from Vetopia.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Prompt delivery time. Suggest providing more discount for the order. Thanks.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“The pricing is slightly higher than others, but the shipping is excellent. I had previously ordered the package, but owing to a lack of flexibility in the delivery timetable, I had to cancel it.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“quick and responsive”

Helpful Report

(ENGLISH) - Posted 2 years ago

“I can buy dog products at lower prices”

Helpful Report

(ENGLISH) - Posted 2 years ago

«
1
2
...
4
5
6
7
8
»

Vetopia is rated 4.7 based on 2,700 reviews