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Vetopia Reviews

4.7 Rating 2,542 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,281
 Metrics
4.7
Based on 2,542 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Rachel Yeung
Verified Buyer
“Quick respond on any enquiries.”
Helpful Report
(ENGLISH) - Posted 2 years ago
KITTY LAI
Verified Buyer
“Fast delivery.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Rocky Kwok
Verified Buyer
“prompt response and fast delivery.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Catherine Lo
Verified Buyer
“近幾次訂罐頭濕糧，都會有部分罐身凹咗，可能係箱太大，加上沒有保護紙 凹少少無問題的，只是驚撞穿，造成浪費（之前試過一次要換）”
Helpful Report
(ENGLISH) - Posted 2 years ago
James Au
Verified Buyer
“體驗了一次愉快的網購。謝謝！”
Helpful Report
(ENGLISH) - Posted 2 years ago
Steven Kwok
Verified Buyer
“Delivery took longer than expected”
Helpful Report
(ENGLISH) - Posted 2 years ago
Lisa Kam
Verified Buyer
“Service is efficient and easy to use app. We can trace the order all the way anytime.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Stuart LIU
Verified Buyer
“Past few times my orders have only received the order confirmation email and never receive any notification about the order is ready to be shipped or when….”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Delivery for prescription products that is not available everywhere is helpful. Appreciate the requirement for prescription before ordering.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Lai Yee Yeung
Verified Buyer
“Hello 每次都話平日6:30後送，但次次都係中午! 送貨一個電話都冇，請跟進”
Helpful Report
(CHINESE) - Posted 2 years ago
Michelle Law
Verified Buyer
“Service and responding good But the gift of bottle is very small , looks not user friendly”
Helpful Report
(ENGLISH) - Posted 2 years ago
Emily Shum
Verified Buyer
“delivery very fast and quality is good”
Helpful Report
(ENGLISH) - Posted 2 years ago
Chris Chan
Verified Buyer
“Able to change order once found out the box of Selehold I ordered should be for a smaller weight dog. Really appreciate it. BUT, on the other hand, I never was able to use the 10% discount code you promised for first order”
Helpful Report
(ENGLISH) - Posted 2 years ago
Rosa Ho
Verified Buyer
“Love the fast delivery arrangement.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Adrianna Wong
Verified Buyer
“Great products towards the high end side with premium quality. But I find it is a little troublesome to fill out processing prescription form and to upload pet videos. Hopefully it is an once in for all experience.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Lisa Lee
Verified Buyer
“High delivery efficiency Delivery staff is very good”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“wide range of products and fast delivery”
Helpful Report
(ENGLISH) - Posted 2 years ago
Inna Tse
Verified Buyer
“This product is recommended by vet and is really good for my pet’s health. Moreover your online shop has good and reliable srevice.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Lavina Gerver
Verified Buyer
“Overall the service is efficient and friendly, especially the driver who delivers the dog food.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Good selection of products , helpful customer service”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,542 reviews
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