Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,646 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good service and explainlation. It’s my first time to use.”

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(CHINESE) - Posted 2 years ago

“This is my 2nd time of the purchase. Although, my choose is not enough of my demand, the CS team replied me explaining clearly for all my concerning. That’s much confidence to continue to use.”

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(ENGLISH) - Posted 2 years ago

“Delivery was very late but the order was accurate.”

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(ENGLISH) - Posted 2 years ago

“職員服務態度友善有禮，價錢合理，唯一稍欠理想的是展會上沒現貨，延遲了寵物吃藥的時間”

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(CHINESE) - Posted 2 years ago

“Very Helperful”

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(CHINESE) - Posted 2 years ago

“It will be better if the delivery leadtime will be shorten .”

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(ENGLISH) - Posted 2 years ago

“Quality is good, but over-packaged”

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(ENGLISH) - Posted 2 years ago

“I made the order at pet show June 2023 as there was a 15% off on all products sitewide. Unfortunately, the staff serving me forgot to apply that discount and I was overcharged. I discovered that when I read over the email receipt back home. Wrote to Vetopia and finally got the matter solved. They are willing to refund on the excessive amount charged, waiting for the transfer of money at the moment.”

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(ENGLISH) - Posted 2 years ago

“The shopping experience was good. The sales representative is nice, helpful and patient. It will be good if I can choose my preferred delivery date and time.”

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(ENGLISH) - Posted 2 years ago

“Wide selection of pet food and accessories to choose online, very efficient delivery”

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(ENGLISH) - Posted 2 years ago

“The service is prompt and I do not have to wait long to get the products I purchase.”

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(ENGLISH) - Posted 2 years ago

“感謝貴商號能夠彈性處理我的循環訂單；還有承諾下下單後兩天收到貨品👍可以配合到我的我的實際需要🙏🏼”

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(ENGLISH) - Posted 2 years ago

“I can see that my order has been seriously followed. E.g. request video to examine my dog's health status. We got the ordered items within our expected time.”

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(ENGLISH) - Posted 2 years ago

“Quick respond on any enquiries.”

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(ENGLISH) - Posted 2 years ago

“Fast delivery.”

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(ENGLISH) - Posted 2 years ago

“prompt response and fast delivery.”

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(ENGLISH) - Posted 2 years ago

“近幾次訂罐頭濕糧，都會有部分罐身凹咗，可能係箱太大，加上沒有保護紙凹少少無問題的，只是驚撞穿，造成浪費（之前試過一次要換）”

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(ENGLISH) - Posted 2 years ago

“體驗了一次愉快的網購。謝謝！”

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(ENGLISH) - Posted 2 years ago

“Delivery took longer than expected”

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(ENGLISH) - Posted 2 years ago

“Service is efficient and easy to use app. We can trace the order all the way anytime.”

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(ENGLISH) - Posted 2 years ago

Vetopia is rated 4.7 based on 2,646 reviews