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Vetopia Reviews

4.7 Rating 2,646 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

Vetopia 5 star review on 19th February 2025

Rosalie E’Silva

Vetopia 4 star review on 27th November 2024

Vetopia 5 star review on 20th November 2024

Vetopia 5 star review on 7th October 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“im genuinely surprised my cat is willing to eat z/d because I’ve heard cats don’t like the texture. But my cat eats every bit of it. The only thing is that, in my previous order, they gave me free sample products for dog even though I was ordering cat things.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Prompt and reliable delivery service.”

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(ENGLISH) - Posted 2 years ago

“Order delivery was really fast and efficient”

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(ENGLISH) - Posted 2 years ago

“Nice”

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(ENGLISH) - Posted 2 years ago

“Hope to improve the delivery time within 3 hrs not a full day”

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(ENGLISH) - Posted 2 years ago

“Whatsapp回覆態度良好，能夠快速解決更改送貨地址問題。”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Very good service”

Helpful Report

(ENGLISH) - Posted 2 years ago

“I saw your booth at the recent Pet Show at HKCEC in Wanchai. It was very busy, but there was numerous staff to answer my questions in English. Stef helped me set up my online account so that I could make my first purchase. As I live in North Point, it was convenient to do a self pick-up when I made a second purchase.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Very efficient delivery”

Helpful Report

(ENGLISH) - Posted 2 years ago

“請裝箱時候留意盒裝在底，袋裝在上面，好多時候訂原盒貓糧和袋裝狗糧，都係包裝在底，盒裝在面，好容易會弄穿袋裝狗糧，謝謝幫忙”

Helpful Report

(CHINESE) - Posted 2 years ago

“When I know our existing supply lack of stock, my sister introduces Vetopia for me. It is a very good store, the price is cheaper than our pass supply and the deliver arrangement was so fast, only 1 working day. Also, I find the promotion rate for continuous orders. It is very convenience.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“送貨時沒有預先通知,一來電已經在樓下”

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(CHINESE) - Posted 2 years ago

“The staffs were very helpful, professional and efficient. Delivery was also very quick. Would be nice if the frequently bought products could have more special offers or bulk discount. Thank you”

Helpful Report

(ENGLISH) - Posted 2 years ago

“I want to be more flexible in the arrangement of recurring ordering frequency. Thank you.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Speedy dispatch. Ordered at the booth on 2/3 and received the products on 2/4.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Staff are professional and nice”

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(ENGLISH) - Posted 2 years ago

“Very efficient store. Goods were delivered the day after I ordered them.”

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(ENGLISH) - Posted 2 years ago

“Quick shipping , reasonable price , nice customer service”

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(ENGLISH) - Posted 2 years ago

“Efficient delivery and good pricing”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Quick delivery and a great variety of products to choose from”

Helpful Report

(CHINESE) - Posted 2 years ago

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Vetopia is rated 4.7 based on 2,646 reviews