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Vetopia Reviews

4.7 Rating 3,012 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 3,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

Vetopia 5 star review on 19th November 2025

Vetopia 5 star review on 11th October 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“good : fast delivery time should be improve : 1. whatsapp reply too long (around 2-3 days). 2. no sample should be give when purchase more than $600-1500 in past year, CS reply not enough samples , especially in Christmas, New years , Pet Show promotion period. etc Suggest resume vets points redeem to purchase coupon.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“I was disappointed with my last recurring order. One of the products was backlogged, I understand that you called and asked to delay the shipping of the order, but the explaining was off and doesn’t make sense.. I was asked to wait for the product to arrive,, which I would to save shipping cost for you, but asking me to wait for one month!? My next recurring order would have applied by then. Common sense please.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Good product, dispatch quickly. Poor delivery service, delivery guy just left the box in front of my building, sent me a WhatsApp photo and left.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“My previous experience was good but recently purchased items took longer to arrive and kept giving false information regarding delivery date and time.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Mostly good service, but when I inquired to return an item, NO response.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Inflexibility order system”

Helpful Report

(ENGLISH) - Posted 3 years ago

“On your web page, it says "Get 10-30% Off On Your FIRST Order And 3% Off On All Subsequent Orders." I have been placing orders to your store but I don't seem to have received the stated benefit for any of the subsequent orders. Have I misunderstood something?”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Should make sure to check expiry dates before selling to customers - I've had to return both products but the customer service was good and helpful.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Fast and nice”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Would appreciate to reply my message before arranging delivery”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Cat food always short of stock. Most recent delivery was not informed”

Helpful Report

(ENGLISH) - Posted 3 years ago

“expensive goods”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Sorry, WAY too much back and forth via WhatsApp - really annoying. And I've had to deal with refunds and then new charges. I'd be happy to apply anything owed to me by Vetopia to my next order rather than your current process. Love the products and the intentions of the staff but the WhatsApping is driving me mad.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Our prices are little bit high if compare to other vet”

Helpful Report

(ENGLISH) - Posted 3 years ago

“I hv stated clearly on the order form about the delivery date cos I had not returned hk before that date. However, the delivery was arranged before the date. Fortunately, i could be accessed by my mobile phone and the delivery was cancelled eventually. I would suggest you to pay more attention to customer request to prevent recurrence of similar cases. In addition, I noticed your new promotion (less 12%）was launched a few hours of my order placed. I had a bit sad.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“這網站不太好用...經常沒反應...”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Please follow the delivery schedule next time. As I asked the delivery date should be 26/7, but it delivered on 24/7 eventually”

Helpful Report

(ENGLISH) - Posted 3 years ago

“循環订购授權左個個月過數咁都可以中途加價唔俾取消雖然唔係太在意嗰少少畢竟數量唔多但係有啲感覺比人撳住嚟搶”

Helpful Report

(CHINESE) - Posted 3 years ago

“The product delivered is excellent. 3 stars for it. But the delivery service is bad, no phone calls or WhatsApp messages before the delivery. If no one was at home, the courier just left the product at the door, also without any notice! No star for delivery service. I tried to contact Vetopia via phone calls, emails, and WhatsApp messages about this issue. It took half day to reach them! The customer service has no star again.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“No gift included”

Helpful Report

(CHINESE) - Posted 3 years ago

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Vetopia is rated 4.7 based on 3,012 reviews