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Vetopia Reviews

4.7 Rating 2,646 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

Vetopia 5 star review on 19th February 2025

Rosalie E’Silva

Vetopia 4 star review on 27th November 2024

Vetopia 5 star review on 20th November 2024

Vetopia 5 star review on 7th October 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Cat food always short of stock. Most recent delivery was not informed”

Helpful Report

(ENGLISH) - Posted 2 years ago

“expensive goods”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Sorry, WAY too much back and forth via WhatsApp - really annoying. And I've had to deal with refunds and then new charges. I'd be happy to apply anything owed to me by Vetopia to my next order rather than your current process. Love the products and the intentions of the staff but the WhatsApping is driving me mad.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Our prices are little bit high if compare to other vet”

Helpful Report

(ENGLISH) - Posted 3 years ago

“I hv stated clearly on the order form about the delivery date cos I had not returned hk before that date. However, the delivery was arranged before the date. Fortunately, i could be accessed by my mobile phone and the delivery was cancelled eventually. I would suggest you to pay more attention to customer request to prevent recurrence of similar cases. In addition, I noticed your new promotion (less 12%）was launched a few hours of my order placed. I had a bit sad.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“這網站不太好用...經常沒反應...”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Please follow the delivery schedule next time. As I asked the delivery date should be 26/7, but it delivered on 24/7 eventually”

Helpful Report

(ENGLISH) - Posted 3 years ago

“循環订购授權左個個月過數咁都可以中途加價唔俾取消雖然唔係太在意嗰少少畢竟數量唔多但係有啲感覺比人撳住嚟搶”

Helpful Report

(CHINESE) - Posted 3 years ago

“The product delivered is excellent. 3 stars for it. But the delivery service is bad, no phone calls or WhatsApp messages before the delivery. If no one was at home, the courier just left the product at the door, also without any notice! No star for delivery service. I tried to contact Vetopia via phone calls, emails, and WhatsApp messages about this issue. It took half day to reach them! The customer service has no star again.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“No gift included”

Helpful Report

(CHINESE) - Posted 3 years ago

“I wonder that my order has been missed not once. Usually, the delivery starts less than two days,sometimes even a day, but when I did not receive the delivery notice for two days, after checking with your staff, then delivery notice comes immediately. That means your staff need my reminder to delivery my order. It is not acceptable right? Anyway, hope this not happen again. Thank you”

Helpful Report

(ENGLISH) - Posted 3 years ago

“同一單付款如果可以在發現某一件商品狗隻重量拍錯了而下錯單時，但未發貨前更正訂單拍錯之商品不用重新下單，失去是次9折優惠下單”

Helpful Report

(CHINESE) - Posted 3 years ago

“Website error on redeeming points for final payment”

Helpful Report

(ENGLISH) - Posted 3 years ago

“買開，但最近兩次都冇大包裝，要轉買細胞”

Helpful Report

(ENGLISH) - Posted 3 years ago

“convenient, easy to use, fast delivery.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Out of stock on my second bag which caused the inconvenience otherwise was great.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Vetpia ships real quick , i got my order in 1 day !!!!!!!!!!!!! The products r really nice but I would love to have more hamster products or small animal products . Not all are the best options of course and changes can definatly be made to small animal products.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“I subscribed to their regular delivery which is a good service, but beware the discounted price only applies to the first order. Subsequent deliveries are regular priced so you could end up losing out on other promotions. I only found out AFTER I made the subscription and will likely cancel after the mandatory 3 deliveries.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“I have purchased cat food with promotions Expo 22F there is free goodies but they sent me dog’s one. I bought cat stuff and mentioned I would like to have some cat dry food sample … never mentioned about the dog :(”

Helpful Report

(ENGLISH) - Posted 3 years ago

“Sadly my order was cancelled because they couldn’t deliver to Discovery Bay”

Helpful Report

(ENGLISH) - Posted 3 years ago

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Vetopia is rated 4.7 based on 2,646 reviews