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Vetopia Reviews

4.7 Rating 2,646 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

Vetopia 5 star review on 19th February 2025

Rosalie E’Silva

Vetopia 4 star review on 27th November 2024

Vetopia 5 star review on 20th November 2024

Vetopia 5 star review on 7th October 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivery time was fast, but it took longer than expected time in reviewing my dog’s video for approval.”

Helpful Report

(CHINESE) - Posted 2 years ago

“Delivery time is more than 7 working days.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“A bit confusing in the communication about the delivery arrangement. Record’s status in my account is not synchronised with the staff mentioned in WhatsApp. BTW, better to have hotline service rather than only rely on WhatsApp communication.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“越嚟越貴，感覺份量越嚟越少”

Helpful Report

(CHINESE) - Posted 2 years ago

“so confused about the first-time purchase experience. The line is busy, and even the voicemail box is always full!!”

Helpful Report

(ENGLISH) - Posted 2 years ago

“I knew the delivery date for this purchase by sending to your enquiry email as I can’t receive the delivery note after two days I purchased. And finally I received the delivery note by email at the night of the delivery day which I already received the stuff. Form 5 times purchases, I nearly need to send 4 times of email for asking the delivery date instead of receiving the delivery note email, and this problem I had reflected for many times.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“送貨太慢！請快改善到前後兩天刻貨就理想”

Helpful Report

(CHINESE) - Posted 2 years ago

“The delivery timeline is not well indicated. Instead of the two days lead time due to bank holidays, has been extended to 6 days. Without the availability to change the delivery address The contact email will reply but not flexible to provide any solution for the customer.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Nice product and good service”

Helpful Report

(ENGLISH) - Posted 2 years ago

“網上所有聯絡方法都slow response 基本上等半日先至有少少回覆並且冇道歉所謂熱線電話長期飛去留言信箱並且留言信箱係爆滿嘅”

Helpful Report

(ENGLISH) - Posted 2 years ago

“good : fast delivery time should be improve : 1. whatsapp reply too long (around 2-3 days). 2. no sample should be give when purchase more than $600-1500 in past year, CS reply not enough samples , especially in Christmas, New years , Pet Show promotion period. etc Suggest resume vets points redeem to purchase coupon.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“I was disappointed with my last recurring order. One of the products was backlogged, I understand that you called and asked to delay the shipping of the order, but the explaining was off and doesn’t make sense.. I was asked to wait for the product to arrive,, which I would to save shipping cost for you, but asking me to wait for one month!? My next recurring order would have applied by then. Common sense please.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Good product, dispatch quickly. Poor delivery service, delivery guy just left the box in front of my building, sent me a WhatsApp photo and left.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“My previous experience was good but recently purchased items took longer to arrive and kept giving false information regarding delivery date and time.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Mostly good service, but when I inquired to return an item, NO response.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Inflexibility order system”

Helpful Report

(ENGLISH) - Posted 2 years ago

“On your web page, it says "Get 10-30% Off On Your FIRST Order And 3% Off On All Subsequent Orders." I have been placing orders to your store but I don't seem to have received the stated benefit for any of the subsequent orders. Have I misunderstood something?”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Should make sure to check expiry dates before selling to customers - I've had to return both products but the customer service was good and helpful.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Fast and nice”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Would appreciate to reply my message before arranging delivery”

Helpful Report

(ENGLISH) - Posted 2 years ago

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Vetopia is rated 4.7 based on 2,646 reviews