Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,224 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“If always have 12% discount, will buy more in this website”

Helpful Report

(ENGLISH) - Posted 1 year ago

“I think I have written the remark of late delivery on designated date. I am so regretful that you didnt have the appropriate arrangement.”

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(CHINESE) - Posted 1 year ago

“more discount promotion please☺️”

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(CHINESE) - Posted 1 year ago

“The staff are generally helpful but products are relatively expensive”

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(ENGLISH) - Posted 1 year ago

“A bit expensive but great customer service”

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(CHINESE) - Posted 2 years ago

“Fast delivery sometimes”

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(CHINESE) - Posted 2 years ago

“I have been making recurrent orders on Vetopia for a while . However , I sometimes receive very last minute calls/ msg regarding the dog food running out of stock. It’s not easy for my dog to switch food as his stomach is not good. Every time when we switch dog food/ food type, he will be having diarrhoea. So this has been quite a headache for me. I hope you guys will have a better solution/ maybe notifying the customer earlier. Thank you.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“We ordered 2 tubes of TrichoCat. One of tubes came without a cap (lid)”

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(ENGLISH) - Posted 2 years ago

“Delivery time : still have room for improvement”

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(CHINESE) - Posted 2 years ago

“Overall good service but off late several recurring orders have been getting cancelled, and finding a replacement order has been challenging.”

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(ENGLISH) - Posted 3 years ago

“我覺得太細包，如果可以有再大包啲就好！”

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(ENGLISH) - Posted 3 years ago

“It is otherwise pretty good, but unfortunately delivery is extremely slow”

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(ENGLISH) - Posted 3 years ago

“Suggest to let customers to choose the delivery time & date. I don't have any delivery schedule ideal after order placement & need to check with your team again & again. Finally, received the products at 10:45pm even your team advanced schedule should be under 7:00~10:00pm. .”

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(ENGLISH) - Posted 3 years ago

“1234567890”

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(ENGLISH) - Posted 3 years ago

“Phone confirmation took too long.”

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(CHINESE) - Posted 3 years ago

“兩支產品身上面有黑色污跡”

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(CHINESE) - Posted 3 years ago

“Delivery time was fast, but it took longer than expected time in reviewing my dog’s video for approval.”

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(CHINESE) - Posted 3 years ago

“Delivery time is more than 7 working days.”

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(ENGLISH) - Posted 3 years ago

“A bit confusing in the communication about the delivery arrangement. Record’s status in my account is not synchronised with the staff mentioned in WhatsApp. BTW, better to have hotline service rather than only rely on WhatsApp communication.”

Helpful Report

(ENGLISH) - Posted 3 years ago

“越嚟越貴，感覺份量越嚟越少”

Helpful Report

(CHINESE) - Posted 3 years ago

Vetopia is rated 4.7 based on 3,224 reviews