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Vetopia Reviews

4.7 Rating 3,074 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,738
 Metrics
4.7
Based on 3,074 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
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Agnes Kwan
Verified Buyer
“Fast delivery sometimes”
Helpful Report
(CHINESE) - Posted 1 year ago
Jane Tang
Verified Buyer
“I have been making recurrent orders on Vetopia for a while . However , I sometimes receive very last minute calls/ msg regarding the dog food running out of stock. It’s not easy for my dog to switch food as his stomach is not good. Every time when we switch dog food/ food type, he will be having diarrhoea. So this has been quite a headache for me. I hope you guys will have a better solution/ maybe notifying the customer earlier. Thank you.”
Helpful Report
(ENGLISH) - Posted 1 year ago
Teresa Da Luz
Verified Buyer
“We ordered 2 tubes of TrichoCat. One of tubes came without a cap (lid)”
Helpful Report
(ENGLISH) - Posted 2 years ago
Curry Yip
Verified Buyer
“Delivery time : still have room for improvement”
Helpful Report
(CHINESE) - Posted 2 years ago
Mansi Walia
Verified Buyer
“Overall good service but off late several recurring orders have been getting cancelled, and finding a replacement order has been challenging.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Kat Tam
Verified Buyer
“我覺得太細包，如果可以有再大包啲就好！”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“It is otherwise pretty good, but unfortunately delivery is extremely slow”
Helpful Report
(ENGLISH) - Posted 2 years ago
EVON NG
Verified Buyer
“Suggest to let customers to choose the delivery time & date. I don't have any delivery schedule ideal after order placement & need to check with your team again & again. Finally, received the products at 10:45pm even your team advanced schedule should be under 7:00~10:00pm. .”
Helpful Report
(ENGLISH) - Posted 2 years ago
Pritam Chakravorti
Verified Buyer
“1234567890”
Helpful Report
(ENGLISH) - Posted 2 years ago
Simon Yeung
Verified Buyer
“Phone confirmation took too long.”
Helpful Report
(CHINESE) - Posted 2 years ago
Man Li
Verified Buyer
“兩支產品身上面有黑色污跡”
Helpful Report
(CHINESE) - Posted 2 years ago
Curry Yip
Verified Buyer
“Delivery time was fast, but it took longer than expected time in reviewing my dog’s video for approval.”
Helpful Report
(CHINESE) - Posted 3 years ago
Marykate Ho
Verified Buyer
“Delivery time is more than 7 working days.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anita Chan
Verified Buyer
“A bit confusing in the communication about the delivery arrangement. Record’s status in my account is not synchronised with the staff mentioned in WhatsApp. BTW, better to have hotline service rather than only rely on WhatsApp communication.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Chung Chan
Verified Buyer
“越嚟越貴，感覺份量越嚟越少”
Helpful Report
(CHINESE) - Posted 3 years ago
Hilda Tsang
Verified Buyer
“so confused about the first-time purchase experience. The line is busy, and even the voicemail box is always full!!”
Helpful Report
(ENGLISH) - Posted 3 years ago
Kara Yu
Verified Buyer
“I knew the delivery date for this purchase by sending to your enquiry email as I can’t receive the delivery note after two days I purchased. And finally I received the delivery note by email at the night of the delivery day which I already received the stuff. Form 5 times purchases, I nearly need to send 4 times of email for asking the delivery date instead of receiving the delivery note email, and this problem I had reflected for many times.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Candy Chan
Verified Buyer
“送貨太慢！請快改善到前後兩天刻貨就理想”
Helpful Report
(CHINESE) - Posted 3 years ago
Sophie Mak
Verified Buyer
“The delivery timeline is not well indicated. Instead of the two days lead time due to bank holidays, has been extended to 6 days. Without the availability to change the delivery address The contact email will reply but not flexible to provide any solution for the customer.”
Helpful Report
(ENGLISH) - Posted 3 years ago
Anonymous
Verified Buyer
“Nice product and good service”
Helpful Report
(ENGLISH) - Posted 3 years ago
Vetopia is rated 4.7 based on 3,074 reviews
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