Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,549 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,549 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

124

Anonymous

Anonymous // 01/01/2019

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English

“送貨速運都算快速，幾好幾好”

Helpful Report

(CHINESE) - Posted 1 month ago

“If always have 12% discount, will buy more in this website”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Overall it's good. But for my latest order, there was a hiccup. I received the email advising the delivery would be on April 24. As it didn't indicate the delivery time, I sent a whatsapp advising that the delivery could be left at the door if no one at home. I received a call from Ray from the warehouse that it would be delivered by SF Exress and shouldn't be a problem if no one at home. However, there was no delivery on that day. I called Ray next morning who helped track the order status but needed to wait until after noon. Ray gave me the tracking number but on.the SF site, it said no such order. I made a follow-up call and was told that there was a mistake made by SF and the order would only be delivered on April 26. Unexpectedly, the order was finally received on April 25 late afternoon. This wasn't a good experience though not a big issue. Ray was helpful in his response. It would be good if the email can provide the delivery time range on the delivery day.”

Helpful Report

(CHINESE) - Posted 1 month ago

“Excellent products. Easy to order & quick delivery service. Customer service is also very good. Promptly answered my question.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“The delivery service is quite good, the products I purchased can be delivered to my hand within 48 hours. It would be good if more discount is provided to loyal customers.”

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(ENGLISH) - Posted 1 month ago

“Excellent customer service, prompt delivery”

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(ENGLISH) - Posted 1 month ago

“Vetopia is a one stop shop, when you are looking for all of your pet needs,they deliver promptly to our home.”

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(ENGLISH) - Posted 1 month ago

“Friendly service and on time delivery of purchase.”

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(ENGLISH) - Posted 1 month ago

“Customer Service is very helpful”

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(ENGLISH) - Posted 1 month ago

“Fast delivery”

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(CHINESE) - Posted 1 month ago

“Competitive price with quick delivery. Extremely happy with the chatbot which helps a lot.”

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(CHINESE) - Posted 1 month ago

“Products are good, delivery quick and customer service is very responsive!”

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(ENGLISH) - Posted 1 month ago

“It has a varity of products which are not available in other similar websites.”

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(ENGLISH) - Posted 1 month ago

“Fast delivery and full range of vet products, provided with cs enquiry service.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“fast delivery, good service”

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(ENGLISH) - Posted 1 month ago

“供貨穩定，客服有回覆，較為有信心的商店。”

Helpful Report

(CHINESE) - Posted 2 months ago

“Every time I place order, the earliest I can receive the products will be the afternoon of the second working day after I placed order. Longer if there is weekend or public holiday in between. This is not much of an issue for non-urgent supplies, but for pro-kolin advanced (for diarrhoea), two days is too long. Other than that, I am happy with the services.”

Helpful Report

(ENGLISH) - Posted 2 months ago

“Customer service attuned to customer needs. I was informed quickly when my pet food order could not be delivered during the normal time frame. They offered an alternative and also provided an 'outside' delivery date.”

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(ENGLISH) - Posted 2 months ago

“The alert or reminder of parcel dispatch was not issued after order placement, which seemed like not proper.”

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(ENGLISH) - Posted 2 months ago

“good quality and speed delivery!”

Helpful Report

(CHINESE) - Posted 2 months ago

Vetopia is rated 4.7 based on 2,549 reviews