Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,224 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

131

Anonymous

Anonymous // 01/01/2019

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English

“The website interface is easy to use, product range is good, including niche pet health foods.”

Helpful Report

(ENGLISH) - Posted 2 months ago

“整體服務也不錯，下單後送貨速度也很快不過最近體驗到循環訂單因其中一項缺貨而令整張單也略過了，雖然有電郵通知，但有時未必經常檢查郵箱而發現訂單沒有送貨，建議也可以whatsapp通知一下客人，或優化系統將有存貨的產品仍然送到客人手上”

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(CHINESE) - Posted 2 months ago

“easy to order. Timely delivery!”

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(ENGLISH) - Posted 2 months ago

“經常有优惠，價錢合理，送貨快”

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(CHINESE) - Posted 2 months ago

“Good quality , fast, clean”

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(ENGLISH) - Posted 2 months ago

“Very quick delivery and convenient.”

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(ENGLISH) - Posted 2 months ago

“月購送貨方便準時送貨”

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(ENGLISH) - Posted 2 months ago

“Been buying from Vetopia for years. It’s always been good but the delivery slows down/ gets delayed more often recently”

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(ENGLISH) - Posted 2 months ago

“Good good good”

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(ENGLISH) - Posted 2 months ago

“Our 2 cats love these packs of wet food. Hoping these will help to control their urinary issue. Heard from my vet that a new version “prescription urinary plus bladder comfort” has been released by Royal Canin. Anxiously hope that Vetopia will be offering this soon. My younger cat is very timid. The new version will certainly help as recommended by my vet.”

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(ENGLISH) - Posted 2 months ago

“I always shop at Vetopia, it has all the most items I need for my ShihPoo. Shopping is easy and delivery is fast, I usually get the products within few days the latest.”

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(ENGLISH) - Posted 2 months ago

“Nice for urinary problem cats”

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(ENGLISH) - Posted 2 months ago

“Great service and value for money. Never had an issue with my orders and prompt delivery all the time. I accidentally created 2 subscriptions and had the issue resolved within a day which shows how good their customer service is. Owning 2 dogs in Hong Kong is not cheap but I find Vetopia stocks most foreign brands and the price is reasonable in comparison. Highly recommended.”

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(ENGLISH) - Posted 2 months ago

“Delivery is fast, packaging is good.”

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(ENGLISH) - Posted 2 months ago

“We love the monthly regular purchase, won’t miss the purchase”

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(CHINESE) - Posted 2 months ago

“Cats Love To Eat”

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(CHINESE) - Posted 2 months ago

“Efficient delivery - order today evening， deliver next day before”

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(ENGLISH) - Posted 2 months ago

“Quick delivery and service and good range of products”

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(ENGLISH) - Posted 2 months ago

“狗狗鍾意食，亦能減重”

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(CHINESE) - Posted 2 months ago

“Convenient and has a great range of products, but they use far too much plastic in their deliveries. I recently ordered a few small shampoo bottles, and they arrived in a huge box filled with plastic packaging, which felt really unnecessary. I've had the same experience with tinned cat food. I was told the extra packaging was because some customers had complained about dented tins, but surely there's a better balance between protecting products and reducing waste. I'd love to see Vetopia take more responsibility for the environmental impact of its packaging and look for more sustainable shipping options. Until they do, I'll probably avoid ordering from them, as I don't feel comfortable supporting this level of unnecessary packaging.”

Helpful Report

(ENGLISH) - Posted 2 months ago

Vetopia is rated 4.7 based on 3,224 reviews