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Vetopia Reviews

4.7 Rating 2,657 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,372
 Metrics
4.7
Based on 2,657 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Vetopia 5 star review on 20th July 2025
Gail Taylor
Vetopia 5 star review on 14th May 2025
Gail Taylor
Vetopia 5 star review on 20th February 2025
Renie Chan
Vetopia 5 star review on 19th February 2025
Rosalie E’Silva
Vetopia 4 star review on 27th November 2024
Tracy Sit
Vetopia 5 star review on 20th November 2024
Amy Wong
Vetopia 5 star review on 7th October 2024
Gail Taylor
125
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Anna Lau
Verified Buyer
“Prompt response and customer service”
Helpful Report
(CHINESE) - Posted 1 month ago
Grace Lo
Verified Buyer
“I've been buying cat food from Vetopia for a few years now (for my 5 cats). I have come to rely on their responsiveness and reliable service. Fulfilment quality is great. Delivery is always prompt. I also like the variety of products they maintain. I've been able to find easily specific prescriptioned items that some of my cats require. And if certain items are sold out, they have been prompt at replacement and notifying me. All in all Vetopia is a trusted partner for me.”
Helpful Report
(ENGLISH) - Posted 1 month ago
Lai Hor Yuen
Verified Buyer
“Fast delivery, reliable company.”
Helpful Report
(ENGLISH) - Posted 1 month ago
Ben Shek
Verified Buyer
“Would I consider to allow picking SF locker instead of pickup point? Coz the opening hour of those pick up points are exactly ordinary people working hour...thanks!”
Helpful Report
(CHINESE) - Posted 1 month ago
Viann Cheng
Verified Buyer
“你好，剛收到了你們的電郵，我的寶貝狗走了，在這3個星期，我很痛苦及心痛，她陪伴我16年11個月，明天是她的生日，每日至晚上每一刻都不能忘記她的生活足跡，很辛苦，沒有氣力番工，沒有胃口食野，每晚都注意廳內有沒有她回來，請教我怎麼樣可不想，對不起，打擾你們。謝謝🙏🏻”
Helpful Report
(ENGLISH) - Posted 1 month ago
Marissa Vanessa Walker
Verified Buyer
“Great customer service team and very fast in delivery arrangements. Thank you so much”
Helpful Report
(ENGLISH) - Posted 1 month ago
Janus Chan
Verified Buyer
“Very nice and good”
Helpful Report
(ENGLISH) - Posted 1 month ago
Fung Ming Lee
Verified Buyer
“多啲時候做discount 會天吸引”
Helpful Report
(CHINESE) - Posted 1 month ago
Florence Leung
Verified Buyer
“I am very happy with the service of Vetopia, they are fast, responsive and flexible to meet the need of the customer. I will sure buy often from this webshop.”
Helpful Report
(ENGLISH) - Posted 1 month ago
Margaret PAU
Verified Buyer
“I have been purchasing different products from Vetopia for many years and I fully satisfied with their customer services and the efficient deliveries of the products.”
Helpful Report
(ENGLISH) - Posted 1 month ago
Adele Nui
Verified Buyer
“Very good products and services”
Helpful Report
(CHINESE) - Posted 1 month ago
Anonymous
Verified Buyer
“Good service”
Helpful Report
(ENGLISH) - Posted 2 months ago
Sheung Chi Lau
Verified Buyer
“The product was in good packaging and condition.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Ball Ng
Verified Buyer
“need to improve delivery information. No way to know when the product will be sent.”
Helpful Report
(CHINESE) - Posted 2 months ago
CY Man
Verified Buyer
“Thanks for the prompt response. The doctor reviewed my order quickly and my dog can take it on time.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Sophanie Tam
Verified Buyer
“Customer service follow up very accountable”
Helpful Report
(CHINESE) - Posted 2 months ago
Lucy CHIN
Verified Buyer
“Impressive shopping experience in terms of convenient and efficiency. I need the dog food urgently as my dog has diarrhea and it arrived the next day.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Michelle Temple
Verified Buyer
“Excellent delivery and customer service as always.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Cynthia Tse
Verified Buyer
“Quality merchandise ranging from kibbles, snacks and accessories. Good CRM as being his regular customer.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Romain MENARD
Verified Buyer
“Vetopia always deliver on time and provide reliable quality food and accesories for our pawfriends”
Helpful Report
(ENGLISH) - Posted 2 months ago
Vetopia is rated 4.7 based on 2,657 reviews
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