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Vetopia Reviews

4.7 Rating 2,942 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,609
 Metrics
4.7
Based on 2,942 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Read Vetopia Reviews
Vetopia 5 star review on 21st February 2026
Camilla Pun
Vetopia 5 star review on 19th November 2025
Gail Taylor
Vetopia 5 star review on 11th October 2025
Alain Wong
Vetopia 5 star review on 10th September 2025
Man Lee
Vetopia 5 star review on 10th September 2025
Man Lee
Vetopia 5 star review on 20th July 2025
Gail Taylor
Vetopia 5 star review on 14th May 2025
Gail Taylor
130
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Lulu Chan
Verified Buyer
“I think it would be more convenient for customer if you have an app version instead of website.”
Helpful Report
(ENGLISH) - Posted 1 month ago
Denis Tam
Verified Buyer
“Super happy with my order! The order was arrived in next day to Sha Tin. Packaging was perfect, nothing damaged. Shopping experience was smooth from start to finish.”
Helpful Report
(CHINESE) - Posted 1 month ago
Gillian Awgul
Verified Buyer
“Vetopia provides excellent customer service; they are fast, efficient and very reliable.”
Helpful Report
(ENGLISH) - Posted 1 month ago
Anonymous
Verified Buyer
“It’s a super convenient platform where we were able to purchase most of the things we need. I really appreciate that we’re able to get prescription medication, with a verified prescription on this platform as well. The customer service is good. The only thing I that would be a helpful addition in the future is to have a better idea of when the deliveries are coming. So far it’s a few business days out. But it would be even more helpful to know when the actual day is or a heads up of sorts to know and expect when the packages are arriving or notification of sorts that it’s been delivered. Obviously it would require more resources, so totally understand it may not be doable yet.”
Helpful Report
(ENGLISH) - Posted 1 month ago
Yim Mui Yu
Verified Buyer
“Very quick to deliver 👍”
Helpful Report
(ENGLISH) - Posted 1 month ago
V. Swart
Verified Buyer
“Products were as ordered and fine. The packaging was ridiculous though. If you have any environmental bone in your body, I wouldn’t.”
Helpful Report
(ENGLISH) - Posted 1 month ago
Venus Lai
Verified Buyer
“Very efficiency and safe to use”
Helpful Report
(ENGLISH) - Posted 1 month ago
Keith
Verified Buyer
“The process was efficient and expeditious, and the products were received in excellent condition.”
Helpful Report
(ENGLISH) - Posted 1 month ago
Joanne Lam
Verified Buyer
“Fast delivery, nice products!”
Helpful Report
(ENGLISH) - Posted 2 months ago
J Wong
Verified Buyer
“Managing the request for changing recurring time is very efficient”
Helpful Report
(ENGLISH) - Posted 2 months ago
Poh Ang
Verified Buyer
“Highly recomended, love to shop with Veropia. They have good qualities products. Customer service is excellent… reliable, responsible, responsive and efficient. Price reasonable.”
Helpful Report
(ENGLISH) - Posted 2 months ago
JANA BACH
Verified Buyer
“I have been buying from VETOPIA for a few years now. My experience with them is the excellent. Their service, their response time when you need clarification or anything resolved, their product selection. Overall I'm very happy and will continue buying from VETOPIA. The only reason I gave it a 4-star is that I don't agree on the excessive amount of bubble wrapps and aircutioning. All goods are send from their location and will reach you within the same day, or within the next day. While first of all I don't believe it is necessary and secondly it is quite time consuming to cut all those bubble sheets and airbags before disposing of it. Everytime I receive a parcel, I'm shaking my head that so much plastic was used. I reached out to them before, and they want to keep the products safe. While I agree on fragile or glass items, but we are talking can's of cats and dogs food, Bags of cats food, dog shampoos.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Dewi Fiencenancy
Verified Buyer
“What most important from online shopping experience is the customer service or after sales service, Vetopia is very responsive and helpful. Makes it great experience.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Maria Yanushevskaya
Verified Buyer
“I have been using Vetopia for years for ordering food and meds for my dog. The goods are always well packaged and come on time. The communication with the team is also a breeze. Cannot recommend highly enough”
Helpful Report
(ENGLISH) - Posted 2 months ago
Vinod Nair
Verified Buyer
“Great offer with subscription diets and prompt delivery as per date quoted.”
Helpful Report
(ENGLISH) - Posted 2 months ago
Anonymous
Verified Buyer
“Fast response and efficient delivery.”
Helpful Report
(ENGLISH) - Posted 2 months ago
KC Hui
Verified Buyer
“Good services”
Helpful Report
(ENGLISH) - Posted 2 months ago
Tommy Tam
Verified Buyer
“Service is good and delivery on time”
Helpful Report
(CHINESE) - Posted 2 months ago
Anonymous
Verified Buyer
“Love the regular re-purchase function!”
Helpful Report
(ENGLISH) - Posted 2 months ago
Flora Yeung
Verified Buyer
“貨品質素非常好,包裝及運送也非常精細和有效率”
Helpful Report
(ENGLISH) - Posted 2 months ago
Vetopia is rated 4.7 based on 2,942 reviews
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