Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,942 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

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English

“great responseand follow up. A reputable company”

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(ENGLISH) - Posted 2 months ago

“Good to see that Vetopia have more promotions during each festival. It makes me more engaging. Thanks”

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(ENGLISH) - Posted 2 months ago

“The staff were very helpful in resolving the problem.”

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(CHINESE) - Posted 2 months ago

“products with very good condition.”

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(CHINESE) - Posted 2 months ago

“會員應該有折扣，可長期買寵物用品和食品. 有需要其他公司買.”

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(CHINESE) - Posted 2 months ago

“Fast delivery”

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(CHINESE) - Posted 2 months ago

“好細心，好專業。貨品包裝好完善，很快就收到貨物。係一間好值得信賴嘅網上獸醫網店。”

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(CHINESE) - Posted 2 months ago

“送貨員有禮準時貨物包裝得好”

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(CHINESE) - Posted 2 months ago

“Fast and efficient service”

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(ENGLISH) - Posted 2 months ago

“Order process and customer service is really good at Vetopia. CS is reaching out for you if something is not fitting with your order. Since changed to delivery via S.F. Express it's not that fast as before, just orde some days earlier.”

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(ENGLISH) - Posted 2 months ago

“Good CS service”

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(ENGLISH) - Posted 2 months ago

“Quick and delivery on time is very good”

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(ENGLISH) - Posted 2 months ago

“Your team is professional and helpful. They always give constructive advice on choice of foods for my cats. Thanks”

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(ENGLISH) - Posted 2 months ago

“Reliable and convenient online shop”

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(CHINESE) - Posted 2 months ago

“punctual deliveries all the time. lovely birthday gift every year. Appreciate the way how your team takes care of customer.”

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(ENGLISH) - Posted 2 months ago

“Order and delivery are accurate, reliable and convenient”

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(ENGLISH) - Posted 2 months ago

“I have found that Vetopia is an excellent site, particulary for products that are difficult to get elsewhere. The service is prompt, with delivery within 1 or 2 days. If there is a problem, the customer service is manned by real people who are very helpful.”

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(ENGLISH) - Posted 2 months ago

“Vetopia is a great online shop that saves me a lot of time when buying dog kibble. The online platform is user-friendly, and most importantly, the customer service is wonderful. I particularly like the easy access to contact customer service via text messaging. The staff are friendly, helpful and efficient.”

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(ENGLISH) - Posted 3 months ago

“Good service and quick delivery”

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(ENGLISH) - Posted 3 months ago

“Easy to use website, good selection, good prices and free delivery.”

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(ENGLISH) - Posted 3 months ago

Vetopia is rated 4.7 based on 2,942 reviews