Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,224 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,224 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“最近一次購物過程有點不愉快但最終可以回到正常購物與收貨日期，希望你們注意一下。謝謝！”

Helpful Report

(ENGLISH) - Posted 3 months ago

“👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻”

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(ENGLISH) - Posted 3 months ago

“I particulary love the service from Vetopia. If there is an issue or problem, it's easy to fix through the customer service platform - which still has that invaluable resource, real people!”

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(ENGLISH) - Posted 3 months ago

“Great customer service. Goes out of their way to assist me with a delivery special request and was also very helpful with my inqueries on their prescription products.”

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(ENGLISH) - Posted 3 months ago

“Act on it quickly when the recurring order quantity fall short.”

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(ENGLISH) - Posted 3 months ago

“Fast delivery. Well packaging. Got a large variety of good products. CS is very attentive and helpful.”

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(ENGLISH) - Posted 3 months ago

“如頻密些舉辦折扣優惠會更加好”

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(CHINESE) - Posted 3 months ago

“Good packing”

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(CHINESE) - Posted 3 months ago

“very very very good, i like it so much, thank you.”

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(ENGLISH) - Posted 3 months ago

“Fast delivery and often provide attractive promotion offer, points can be redeemed in cash which is awesome”

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(CHINESE) - Posted 3 months ago

“Always reliable. Wide range of specially selected products.”

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(ENGLISH) - Posted 3 months ago

“The dog food is very fresh, the shipping is fast, and the quality of the product is guaranteed.”

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(ENGLISH) - Posted 3 months ago

“Good and user friendly”

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(ENGLISH) - Posted 3 months ago

“Fast delivery”

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(ENGLISH) - Posted 3 months ago

“Very good service, prices etc. BUT my one criticism is the sheer amount of packaging used for orders - our two dogs’ tinned food subscriptions (timed for the same delivery) always come in separate boxes, all wrapped in a ton of plastic and bubble wrap. Please be more considerate to the environment!!”

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(ENGLISH) - Posted 3 months ago

“Quick delivery”

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(CHINESE) - Posted 3 months ago

“The website is easy to navigate and the staff are very helpful. For example, sending news about stock when an order is placed and generally making the effort to ensure satisfaction. I have been ordering special food for my dogs for many years. Prescription items, or vet recommended products, make Vetopia stand out.”

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(ENGLISH) - Posted 3 months ago

“Easy process”

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(ENGLISH) - Posted 3 months ago

“Good quality”

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(CHINESE) - Posted 3 months ago

“The delivery was prompt, the packaging was well-designed and the quality was high.”

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(CHINESE) - Posted 3 months ago

Vetopia is rated 4.7 based on 3,224 reviews