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Vetopia Reviews

4.7 Rating 2,659 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

Vetopia 5 star review on 19th February 2025

Rosalie E’Silva

Vetopia 4 star review on 27th November 2024

Vetopia 5 star review on 20th November 2024

Vetopia 5 star review on 7th October 2024

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Speedy trading response with accurate amount of goods”

Helpful Report

(ENGLISH) - Posted 4 months ago

“Good price and excellent products without any doubt. ship really fast. Highly recommended.”

Helpful Report

(CHINESE) - Posted 4 months ago

“You’ve got a big range of cat food and it’s easy to irder”

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(ENGLISH) - Posted 4 months ago

“surprise discount is very good, it help me to save money”

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(CHINESE) - Posted 4 months ago

“Happy online shopping”

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(ENGLISH) - Posted 4 months ago

“Excellent service and caring staff.”

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(ENGLISH) - Posted 4 months ago

“⭐️快出貨準時到👍 ⭐️送貨員態度很好👍 ⭐️咨詢產品能提供很有用的意見👍 ✨整體很滿滿意👍，希望價格能調低少少🤏就更好呢👏”

Helpful Report

(CHINESE) - Posted 4 months ago

“Convenient and easy shopping online at Vetopia. I enjoy their point system too!”

Helpful Report

(ENGLISH) - Posted 4 months ago

“Reliable and prompt delivery”

Helpful Report

(ENGLISH) - Posted 4 months ago

“出貨快，價錢合理，包裝好”

Helpful Report

(ENGLISH) - Posted 4 months ago

“送貨速運都算快速，幾好幾好”

Helpful Report

(CHINESE) - Posted 4 months ago

“If always have 12% discount, will buy more in this website”

Helpful Report

(ENGLISH) - Posted 4 months ago

“Overall it's good. But for my latest order, there was a hiccup. I received the email advising the delivery would be on April 24. As it didn't indicate the delivery time, I sent a whatsapp advising that the delivery could be left at the door if no one at home. I received a call from Ray from the warehouse that it would be delivered by SF Exress and shouldn't be a problem if no one at home. However, there was no delivery on that day. I called Ray next morning who helped track the order status but needed to wait until after noon. Ray gave me the tracking number but on.the SF site, it said no such order. I made a follow-up call and was told that there was a mistake made by SF and the order would only be delivered on April 26. Unexpectedly, the order was finally received on April 25 late afternoon. This wasn't a good experience though not a big issue. Ray was helpful in his response. It would be good if the email can provide the delivery time range on the delivery day.”

Helpful Report

(CHINESE) - Posted 4 months ago

“Excellent products. Easy to order & quick delivery service. Customer service is also very good. Promptly answered my question.”

Helpful Report

(ENGLISH) - Posted 4 months ago

“The delivery service is quite good, the products I purchased can be delivered to my hand within 48 hours. It would be good if more discount is provided to loyal customers.”

Helpful Report

(ENGLISH) - Posted 4 months ago

“Excellent customer service, prompt delivery”

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(ENGLISH) - Posted 4 months ago

“Vetopia is a one stop shop, when you are looking for all of your pet needs,they deliver promptly to our home.”

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(ENGLISH) - Posted 4 months ago

“Friendly service and on time delivery of purchase.”

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(ENGLISH) - Posted 4 months ago

“Customer Service is very helpful”

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(ENGLISH) - Posted 4 months ago

“Fast delivery”

Helpful Report

(CHINESE) - Posted 4 months ago

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Vetopia is rated 4.7 based on 2,659 reviews