Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,158 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

131

Anonymous

Anonymous // 01/01/2019

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English

“All those treats are excellent, my puppy loves them so so much!”

Helpful Report

(ENGLISH) - Posted 3 months ago

“Amazing product range, kind and empathetic customer service. They were kind enough to let me re-arrange my doggie kibble subscription when my previous dog got sick and needed different food, and also let me stop my subscription when he eventually passed last year.”

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(ENGLISH) - Posted 3 months ago

“the selection of proudcts is of high quality and easy to use to subscribe my pet's favourite food. delivery is relaible too.”

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(ENGLISH) - Posted 3 months ago

“服務良好，送貨快。非常好，已再回購，小貓健康。”

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(CHINESE) - Posted 4 months ago

“The service is on time and good”

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(ENGLISH) - Posted 4 months ago

“Attractive smell and taste to dogs, easy to feed the old dogs”

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(ENGLISH) - Posted 4 months ago

“雖然訂貨要等一星期有點久，但勝在有交帶，送貨前會先通知，服務非常好 🤍”

Helpful Report

(CHINESE) - Posted 4 months ago

“lots of good products for my furbabies, highly recommend!”

Helpful Report

(CHINESE) - Posted 4 months ago

“The customer service team responds promptly everytime. Great service!”

Helpful Report

(ENGLISH) - Posted 4 months ago

“Good customer service，good quality”

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(CHINESE) - Posted 4 months ago

“送貨速度快，包裝妥當。”

Helpful Report

(CHINESE) - Posted 4 months ago

“整個訂購服過程快捷、妥當，我喺第二個工作天已經收到貨品，實在值得讚許👍👍👍”

Helpful Report

(ENGLISH) - Posted 4 months ago

“No negative comments to give, pricing is competitive and delivery and packaging is smooth.”

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(ENGLISH) - Posted 4 months ago

“Missing item The serento collar was not delivered”

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(ENGLISH) - Posted 4 months ago

“Fast delivery, have alternatives when original order run out of stock”

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(ENGLISH) - Posted 4 months ago

“Fast delivery and good customer service via WhatsApp. Also love the reward points program that helps customer loyalty motivation.”

Helpful Report

(ENGLISH) - Posted 4 months ago

“Had to fill out a form before shipment can be sent.”

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(ENGLISH) - Posted 4 months ago

“Often times, we benefit from Vetopia's promotion offers with its comprehensive range of supplies from dog food (including variety for special needs), health supplements to consumables such as medicated shampoo for my two fluffy babies. Its delivery is fast and reliable too.”

Helpful Report

(ENGLISH) - Posted 4 months ago

“Good thing is the delivery is super speedy! So appreciated that :) However , The VetPoint expiry date is not easy to see in the member portal; also the gift redemption is not attractive , too few cat products mostly are dog products. Not sure if it is able to redeem points to cash?”

Helpful Report

(ENGLISH) - Posted 4 months ago

“Convenient and will not forget buying the next guard on time.”

Helpful Report

(ENGLISH) - Posted 4 months ago

Vetopia is rated 4.7 based on 3,158 reviews