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Vetopia Reviews

4.7 Rating 3,012 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 3,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

Vetopia 5 star review on 19th November 2025

Vetopia 5 star review on 11th October 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Highly recomended, love to shop with Veropia. They have good qualities products. Customer service is excellent… reliable, responsible, responsive and efficient. Price reasonable.”

Helpful Report

(ENGLISH) - Posted 3 months ago

“I have been buying from VETOPIA for a few years now. My experience with them is the excellent. Their service, their response time when you need clarification or anything resolved, their product selection. Overall I'm very happy and will continue buying from VETOPIA. The only reason I gave it a 4-star is that I don't agree on the excessive amount of bubble wrapps and aircutioning. All goods are send from their location and will reach you within the same day, or within the next day. While first of all I don't believe it is necessary and secondly it is quite time consuming to cut all those bubble sheets and airbags before disposing of it. Everytime I receive a parcel, I'm shaking my head that so much plastic was used. I reached out to them before, and they want to keep the products safe. While I agree on fragile or glass items, but we are talking can's of cats and dogs food, Bags of cats food, dog shampoos.”

Helpful Report

(ENGLISH) - Posted 3 months ago

“What most important from online shopping experience is the customer service or after sales service, Vetopia is very responsive and helpful. Makes it great experience.”

Helpful Report

(ENGLISH) - Posted 3 months ago

“I have been using Vetopia for years for ordering food and meds for my dog. The goods are always well packaged and come on time. The communication with the team is also a breeze. Cannot recommend highly enough”

Helpful Report

(ENGLISH) - Posted 3 months ago

“Great offer with subscription diets and prompt delivery as per date quoted.”

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(ENGLISH) - Posted 3 months ago

“Fast response and efficient delivery.”

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(ENGLISH) - Posted 3 months ago

“Good services”

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(ENGLISH) - Posted 3 months ago

“Service is good and delivery on time”

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(CHINESE) - Posted 3 months ago

“Love the regular re-purchase function!”

Helpful Report

(ENGLISH) - Posted 3 months ago

“貨品質素非常好,包裝及運送也非常精細和有效率”

Helpful Report

(ENGLISH) - Posted 3 months ago

“Fast and accurate process. It would be better if the price was more favorable.”

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(ENGLISH) - Posted 3 months ago

“I'm very happy with a fast response and extremely fast delivery..very professional”

Helpful Report

(ENGLISH) - Posted 3 months ago

“Vetopia has been a god-send for a variety of items that are next to impossible to find all in one place that also delivers to the outlying islands. It makes having multiple cats with various diets and needs that much easier to manage.”

Helpful Report

(ENGLISH) - Posted 3 months ago

“This time two times for the delivery to my house need around two weeks. I think it’s quite long period for waiting and I hope that it will be take shorter next time cause normally only need 3days.”

Helpful Report

(ENGLISH) - Posted 3 months ago

“我在 Vetopia 購買了 Royal Canin 糖尿病貓濕糧（85g x 12包），整體體驗非常滿意。網站操作簡單，送貨迅速，產品包裝完好。貓咪也很喜歡這款濕糧，對血糖控制有幫助。會再次回購！”

Helpful Report

(ENGLISH) - Posted 3 months ago

“very good services”

Helpful Report

(CHINESE) - Posted 3 months ago

“Fast and reliable delivery of prescription kidney care from Vetopia for my cat with renal failure. My cat enjoys eating the renal diet.”

Helpful Report

(ENGLISH) - Posted 3 months ago

“Goods are delivered promptly. Customer service is polite and helpful.”

Helpful Report

(ENGLISH) - Posted 3 months ago

“It is a better idea if we can get an SMS or email when the order is ready for collection at the collection point.”

Helpful Report

(CHINESE) - Posted 3 months ago

“Customers support service is good!”

Helpful Report

(ENGLISH) - Posted 3 months ago

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Vetopia is rated 4.7 based on 3,012 reviews