Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,942 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

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English

“顧客服務詳細解釋得很好，送貨速度快。我林思樂但我們在一成個做個破弓”

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(CHINESE) - Posted 4 months ago

“speedy delivery”

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(ENGLISH) - Posted 4 months ago

“Excellent choices available and delivery is speedy. What I love the most is the communication from the team if there is going to be any delay. It is immediate and helps us to plan around it - thank you for your excellent customer service.”

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(ENGLISH) - Posted 4 months ago

“Very good!”

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(CHINESE) - Posted 4 months ago

“Good service”

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(CHINESE) - Posted 4 months ago

“Excellent customer service - highly recommended. Goods are delivered in pristine condition with much care and attention given to each order. Great service from Vetopia!!!”

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(ENGLISH) - Posted 4 months ago

“A must for your pet if suffering from urinary blockage. Very good service and quick delivery in just one day’s time.”

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(ENGLISH) - Posted 4 months ago

“logistics service is fast and good quality!”

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(CHINESE) - Posted 4 months ago

“Smooth and seamless online transaction. Communication via email and WhatsApp are also polite and friendly. One suggestion though, If there is scope to let us know earlier when the delivery date is set for that would be even more helpful, rather than having to wait for the next auto generated email which we have no idea when that will arrive because sometimes we want to be able to plan ahead. And diarise the delivery. WhatsApp replies are not always as efficient and quick so a faster response would improve the overall experience.”

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(ENGLISH) - Posted 4 months ago

“fast and accurate delivery!”

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(CHINESE) - Posted 4 months ago

“Professional, helpful staff, quick feedback”

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(ENGLISH) - Posted 4 months ago

“貨品完全冇問題，包裝好好，貨品質量都好好！反而係運輸方面以為你們是經sf，但最後收貨時好像不是，送貨人員先wtsapp聯繫，但沒有說明是什麼公司、送什麼貨品⋯令到我一直以為是假運輸假信息。最後要運輸影相確認貨品和單據先清楚，有點兒不方便。”

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(CHINESE) - Posted 4 months ago

“Very easy to order and good reliable service for repeat orders. Pricing is good.”

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(ENGLISH) - Posted 4 months ago

“Fast delivery and in good packaging. Easy to order online.”

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(ENGLISH) - Posted 4 months ago

“Responsive seller”

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(ENGLISH) - Posted 4 months ago

“Great shopping experience and fast delivery, highly recommended!”

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(ENGLISH) - Posted 4 months ago

“this cat food is helpful for digestive problem”

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(ENGLISH) - Posted 4 months ago

“You would knowingly confirm an order that you cannot fulfill then process to tell me you expect a delay. This is not a single incident either.”

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(CHINESE) - Posted 4 months ago

“Delivery is fast”

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(CHINESE) - Posted 4 months ago

“Variety of products, excellent packing, helpful app and staff.”

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(ENGLISH) - Posted 4 months ago

Vetopia is rated 4.7 based on 2,942 reviews