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Vetopia Reviews

4.7 Rating 2,590 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,590 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

Vetopia 5 star review on 19th February 2025

Rosalie E’Silva

Vetopia 4 star review on 27th November 2024

Vetopia 5 star review on 20th November 2024

Vetopia 5 star review on 7th October 2024

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“出貨很快，昨天訂，快到第二晚已收貨，很有效率呢！”

Helpful Report

(CHINESE) - Posted 5 months ago

“Fast delivery with good packing, reasonable price”

Helpful Report

(ENGLISH) - Posted 5 months ago

“客服溝通及時落單方便快捷”

Helpful Report

(CHINESE) - Posted 5 months ago

“in the future, hope you are able to receive more promotions or discounts.”

Helpful Report

(CHINESE) - Posted 5 months ago

“Someone you can trust when it comes to your pets’ care & needs. Highly recommend 👍👍👍”

Helpful Report

(ENGLISH) - Posted 5 months ago

“I have no problem with your services, so far, but your communication about delivery time and schedule, is unsatisfactory, since there is absolutely no communication, until the delivery is affected. Actually there is no communication between the online order and the delivery”

Helpful Report

(ENGLISH) - Posted 6 months ago

“Quick delivery and the first order discount is very attractive. Subsequent orders also acceptable”

Helpful Report

(ENGLISH) - Posted 6 months ago

“Quality products. Fast delivery.”

Helpful Report

(CHINESE) - Posted 6 months ago

“Super fast. Super efficient”

Helpful Report

(ENGLISH) - Posted 6 months ago

“Vetopia has a really good follow-up reminder when I need to re-stock.”

Helpful Report

(ENGLISH) - Posted 6 months ago

“Fast and timely response. It helps me to make swift decision. Did buy 2 times for 3 items. All goods arrived on time and in good order. Confidence is being built up. Keep up your good service level.”

Helpful Report

(ENGLISH) - Posted 6 months ago

“CS 都好有效率+ 加上貴司出貨很快👍🏻 最快今日下單明天就可以收到💜”

Helpful Report

(CHINESE) - Posted 7 months ago

“I sent an email to Vetopia to ask about how to make a recurring order of my shopping cart on 4 Dec. but I didn’t receive any reply yet.”

Helpful Report

(CHINESE) - Posted 7 months ago

“Here's a review you can use for the online shop: I had an excellent experience with this online shop! The customer service was incredibly helpful and responsive, making my shopping experience smooth and enjoyable. The delivery was impressively fast, and the prices were so good that I didn't even feel the need to compare with other online stores. Highly recommend!”

Helpful Report

(ENGLISH) - Posted 7 months ago

“用手機上網落單到 check out 就hang 機，要用 iPad 重新落單才能完成交易”

Helpful Report

(CHINESE) - Posted 7 months ago

“The system is simple and easy to follow. Delivery arrangement is fast and good. Will continue to use Vetopia.”

Helpful Report

(CHINESE) - Posted 7 months ago

“prompt delivery!”

Helpful Report

(ENGLISH) - Posted 7 months ago

“Fast delivery and good produc prices.”

Helpful Report

(ENGLISH) - Posted 7 months ago

“I use Vetopia to order my dog's gastrointestinal diet food, which is prescription only and quite difficult to get elsewhere. I usually have to order every three weeks. Vetopia are always able to oblige, they are fast and deliver to my home in Shek O with no difficulty. The website is easy to use. After the initial proof of the prescription from the vet, they have continued to supply me with the necessary food. Also I sometimes get extra bits and bobs such as water bottles for dogs and blankets, some of which are great (the water bottles) and some not so (the blankets were too small for my enormous dog), but it is easy to request no freebies if you need to.”

Helpful Report

(ENGLISH) - Posted 7 months ago

“The price of Vetopia is quite reasonable. Making order is very easy and I can trace my order along the way. Last but not least, delivery is efficient.”

Helpful Report

(ENGLISH) - Posted 7 months ago

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Vetopia is rated 4.7 based on 2,590 reviews