Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,794 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“你好，很多謝你們的服務，訂單出貨好快收到，貨品都是很好的品質，如果會員可以再有多點折扣就最好，🙏🏻😊thank you very much”

Helpful Report

(CHINESE) - Posted 5 months ago

“Great experience in Vetopia”

Helpful Report

(CHINESE) - Posted 5 months ago

“包裝原好送貨效率高”

Helpful Report

(CHINESE) - Posted 5 months ago

“easy to use website and prompt service including delivery, very much appreciated that! Will definitely purchase again!”

Helpful Report

(ENGLISH) - Posted 5 months ago

“I had a pleasant experience with the Customer Service team. After placing an order one evening, I received a promotional email the next morning about a site-wide discount. I reached out to Vetopia via WhatsApp to ask if my unshipped order can be cancelled so I could reorder with the discount code. The team was kind and helpful, and they handled my request quickly. I appreciated their support.”

Helpful Report

(CHINESE) - Posted 5 months ago

“Great service! Highly recommend animal lovers to buy from this store.”

Helpful Report

(ENGLISH) - Posted 5 months ago

“Helpful CS”

Helpful Report

(ENGLISH) - Posted 5 months ago

“super good for my dog”

Helpful Report

(CHINESE) - Posted 5 months ago

“長期購買，送貨員有禮貌，醒目”

Helpful Report

(ENGLISH) - Posted 5 months ago

“I needed it quick as my dog had diarrhoea. Got it delivered within 2 days! Amazing! Super quick and in perfect condition. Very happy with the purchase.”

Helpful Report

(ENGLISH) - Posted 5 months ago

“Fast delivery Well packaging Nice gifts”

Helpful Report

(CHINESE) - Posted 5 months ago

“Speedy delivery. Long expiry date of pet food”

Helpful Report

(CHINESE) - Posted 5 months ago

“送貨快，網頁簡單容易，付款方便”

Helpful Report

(CHINESE) - Posted 5 months ago

“Authentic products. speedy delivery.”

Helpful Report

(CHINESE) - Posted 5 months ago

“Vetopia has the widest range of stuff I need for my dogs, from prescription dog food and supplements to body care needs. Very good packaging and prompt delivery too, not to mention discounts and rewards points.”

Helpful Report

(ENGLISH) - Posted 5 months ago

“Quick delivery and good packing”

Helpful Report

(ENGLISH) - Posted 5 months ago

“Excellent customer service”

Helpful Report

(CHINESE) - Posted 5 months ago

“Fast delivery”

Helpful Report

(ENGLISH) - Posted 5 months ago

“Quickest delivery in HK”

Helpful Report

(ENGLISH) - Posted 5 months ago

“Good service and speedy delivery”

Helpful Report

(CHINESE) - Posted 5 months ago

Vetopia is rated 4.7 based on 2,794 reviews