Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,795 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“Quick reply after order placed”

Helpful Report

(CHINESE) - Posted 6 months ago

“Very good so far, sometimes the packaging looks like it has been thrown around when it arrives but not all the time. So far we are satisfied. Thank you for supplying premium food for our cats.”

Helpful Report

(ENGLISH) - Posted 6 months ago

“I recently placed an order and given 12 cans of wet food for free gift, which will expire in a month. I received it even though i had noted that it was not suitable for my dog. If Vetopia is giving it away as a free gifts, why not give it to dog shelter, i will appreciate. spend own time delivering to dog shelter.”

Helpful Report

(CHINESE) - Posted 6 months ago

“Vetopia has a good range of products for pets. I usually purchase special foods for my older dogs using this website. The vet prescribes, or recommends, the items based on diagnosis of particular conditions such as deterioration of liver function or kidneys.”

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(ENGLISH) - Posted 6 months ago

“Customer service very good! easy and fast to proceed the order!”

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(ENGLISH) - Posted 6 months ago

“I just wanted to take a moment to thank Vetopia for their outstanding services, top-quality products, and incredible variety. Every purchase has been a great experience—from the fast shipping to the excellent customer care. My pet always gets the best, thanks to Vetopia’s fantastic selection. Highly recommend to all pet owners!”

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(ENGLISH) - Posted 6 months ago

“Vetopia has great products for my cats and it is easy to use. People are helpful when there are changes to a delivery and deliveries are prompt.”

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(ENGLISH) - Posted 6 months ago

“Great customer service team, online shopping is user friendly, never has issue with the delivery.”

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(ENGLISH) - Posted 6 months ago

“Speedy Delivery; 貨品種類多；網頁易用”

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(CHINESE) - Posted 6 months ago

“Vetopia is basically a reliable source providing veterinary supplements.”

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(CHINESE) - Posted 6 months ago

“Great experience shopping for my cat’s food online! My order arrived quickly, well-packaged, and fresh. My cat loves ziwipeak and I appreciate the quality and convenience. Will definitely shop here again! Let me know if you'd like any tweaks! 😊”

Helpful Report

(CHINESE) - Posted 6 months ago

“Delivery on time and customer service is good”

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(CHINESE) - Posted 6 months ago

“Holistic range of products, quick delivery”

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(ENGLISH) - Posted 6 months ago

“Good customer service.”

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(CHINESE) - Posted 6 months ago

“Very efficient”

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(ENGLISH) - Posted 6 months ago

“第一次購買罐頭到期日為2027年, 諗住可存放時間很長，可再補充購買，點知送黎既係2026年貨，比我好耐之前係第二間買既更快到期，唯有食左佢先，失望。”

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(CHINESE) - Posted 6 months ago

“Speedy trading response with accurate amount of goods”

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(ENGLISH) - Posted 6 months ago

“Good price and excellent products without any doubt. ship really fast. Highly recommended.”

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(CHINESE) - Posted 6 months ago

“You’ve got a big range of cat food and it’s easy to irder”

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(ENGLISH) - Posted 6 months ago

“surprise discount is very good, it help me to save money”

Helpful Report

(CHINESE) - Posted 6 months ago

Vetopia is rated 4.7 based on 2,795 reviews