Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,795 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“Good service and speedy delivery”

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(CHINESE) - Posted 5 months ago

“The product was wrongly delivered to another place. With luck, I could get back the product as contact phone number was shown on the delivery note. I sent a complaint email but there have been neither reply/feedback nor any future remedy!”

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(ENGLISH) - Posted 5 months ago

“我非常滿意在貴店購物的體驗！！！ :)”

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(CHINESE) - Posted 5 months ago

“很好的購物經驗送貨速度快態度又好有品質保證”

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(CHINESE) - Posted 5 months ago

“It is very good”

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(CHINESE) - Posted 5 months ago

“Good service”

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(ENGLISH) - Posted 5 months ago

“Great platform for pet owners to get their pet supplies & pet food for their babies. Reliable & fast.”

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(ENGLISH) - Posted 5 months ago

“Prompt response to each query and on time delivery”

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(ENGLISH) - Posted 5 months ago

“Great service. Very impressed with the after care when I screwed up my order”

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(ENGLISH) - Posted 5 months ago

“Very good dog food selection, reasonable minimum purchase amount for free delivery ($300)”

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(ENGLISH) - Posted 6 months ago

“Nice customer service and timely delivery. The website includes a wide variety of choices.”

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(CHINESE) - Posted 6 months ago

“Very good, my cat’s problem seems improved”

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(CHINESE) - Posted 6 months ago

“Everytime I ordering the cat food, the courier delivery was nice, on time.”

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(ENGLISH) - Posted 6 months ago

“Products are very diverse - accommodating to all my dog’s needs. And delivery is very quick and easy. Thank you.”

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(ENGLISH) - Posted 6 months ago

“Wonderful experience shopping with Vetopia. Easy to use website, quick delivery and on top of that, a super cute pet lint roller as a first order gift ! Definitely recommend :)”

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(ENGLISH) - Posted 6 months ago

“Efficient.”

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(CHINESE) - Posted 6 months ago

“作為一個每月訂購者、對於你們的服務都滿意、只是用你們網上訂購系統時覺得它比起其他公司的訂購系統不便！其他都ok”

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(ENGLISH) - Posted 6 months ago

“The range and quality of products at Vetopia are excellent and the delivery service makes it easy.”

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(ENGLISH) - Posted 6 months ago

“I've been ordering from Vetopia for years after needing something from my vet that was temporarily sold out. They were very kind in answering my questions around getting a prescription letter from the vet uploaded onto their before purchasing, and delivery is always so quick, many times within 48 hours. I've also found the delivery driver to be really friendly as well, 100% of the time.”

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(ENGLISH) - Posted 6 months ago

“like the good service, delivery and the food as usual.”

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(ENGLISH) - Posted 6 months ago

Vetopia is rated 4.7 based on 2,795 reviews