Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,074 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

131

Anonymous

Anonymous // 01/01/2019

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English

“Fast and efficient service”

Helpful Report

(ENGLISH) - Posted 5 months ago

“Order process and customer service is really good at Vetopia. CS is reaching out for you if something is not fitting with your order. Since changed to delivery via S.F. Express it's not that fast as before, just orde some days earlier.”

Helpful Report

(ENGLISH) - Posted 5 months ago

“Good CS service”

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(ENGLISH) - Posted 6 months ago

“Quick and delivery on time is very good”

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(ENGLISH) - Posted 6 months ago

“Your team is professional and helpful. They always give constructive advice on choice of foods for my cats. Thanks”

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(ENGLISH) - Posted 6 months ago

“Reliable and convenient online shop”

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(CHINESE) - Posted 6 months ago

“punctual deliveries all the time. lovely birthday gift every year. Appreciate the way how your team takes care of customer.”

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(ENGLISH) - Posted 6 months ago

“Order and delivery are accurate, reliable and convenient”

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(ENGLISH) - Posted 6 months ago

“I have found that Vetopia is an excellent site, particulary for products that are difficult to get elsewhere. The service is prompt, with delivery within 1 or 2 days. If there is a problem, the customer service is manned by real people who are very helpful.”

Helpful Report

(ENGLISH) - Posted 6 months ago

“Vetopia is a great online shop that saves me a lot of time when buying dog kibble. The online platform is user-friendly, and most importantly, the customer service is wonderful. I particularly like the easy access to contact customer service via text messaging. The staff are friendly, helpful and efficient.”

Helpful Report

(ENGLISH) - Posted 6 months ago

“Good service and quick delivery”

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(ENGLISH) - Posted 6 months ago

“Easy to use website, good selection, good prices and free delivery.”

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(ENGLISH) - Posted 6 months ago

“很好的購物體驗👍🏻”

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(CHINESE) - Posted 6 months ago

“Good selection of products. Reliable delivery.”

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(ENGLISH) - Posted 6 months ago

“Really appreciate the small gifts that come along with every order - very thoughtful!”

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(ENGLISH) - Posted 6 months ago

“A good listener for my questions, provided great solutions to me.”

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(CHINESE) - Posted 6 months ago

“Reliable and fast delivery”

Helpful Report

(CHINESE) - Posted 6 months ago

“Delivery usually quite quick, customer service well, very responsive.”

Helpful Report

(ENGLISH) - Posted 6 months ago

“Vetopia is good and nice.”

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(CHINESE) - Posted 6 months ago

“Fast delivery. So far so good.”

Helpful Report

(ENGLISH) - Posted 6 months ago

Vetopia is rated 4.7 based on 3,074 reviews