Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 3,012 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

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English

“Good price, fast delivery”

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(CHINESE) - Posted 3 months ago

“My 4yr old dog loves it!”

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(ENGLISH) - Posted 3 months ago

“Very good service and selection”

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(ENGLISH) - Posted 3 months ago

“Prompt Customer service”

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(ENGLISH) - Posted 3 months ago

“Good, the delivery was very fast.”

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(CHINESE) - Posted 3 months ago

“安排送貨暢順，能快速回應客人所需，價格略高，如能提供折扣優惠予舊客會更理想。另𣎴大清楚積分累積情況及如何使用”

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(ENGLISH) - Posted 3 months ago

“雖然第一次買野但好感動因為您地知道我隻貓個情況後真係好幫手地，第一個工作日就幫手寄出！不過都係我身為主人唔好，應該係要襯食晒之前買定後備，如果唔係咁快出貨，真係企左左係到！好多謝您地貓貓已經穩定返❤️”

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(ENGLISH) - Posted 3 months ago

“Efficient delivery and happy to have promotion during Xmas!”

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(ENGLISH) - Posted 4 months ago

“已多次循環訂單購此產品，因比在寵物診所訂購便宜。後來發現屋企存貨太多要求Vetopia 取消循環訂單, Vetopia 都能快速處理。 user friendly😊🙏”

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(ENGLISH) - Posted 4 months ago

“Our trusted store for Prescription Pet Food, Vetopia has a caring and responsible team to support their customers and are very responsive and prompt to respond to communications and requests.”

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(ENGLISH) - Posted 4 months ago

“great responseand follow up. A reputable company”

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(ENGLISH) - Posted 4 months ago

“Good to see that Vetopia have more promotions during each festival. It makes me more engaging. Thanks”

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(ENGLISH) - Posted 4 months ago

“The staff were very helpful in resolving the problem.”

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(CHINESE) - Posted 4 months ago

“products with very good condition.”

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(CHINESE) - Posted 4 months ago

“會員應該有折扣，可長期買寵物用品和食品. 有需要其他公司買.”

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(CHINESE) - Posted 4 months ago

“Fast delivery”

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(CHINESE) - Posted 4 months ago

“好細心，好專業。貨品包裝好完善，很快就收到貨物。係一間好值得信賴嘅網上獸醫網店。”

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(CHINESE) - Posted 4 months ago

“送貨員有禮準時貨物包裝得好”

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(CHINESE) - Posted 4 months ago

“Fast and efficient service”

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(ENGLISH) - Posted 4 months ago

“Order process and customer service is really good at Vetopia. CS is reaching out for you if something is not fitting with your order. Since changed to delivery via S.F. Express it's not that fast as before, just orde some days earlier.”

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(ENGLISH) - Posted 4 months ago

Vetopia is rated 4.7 based on 3,012 reviews