Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 3,012 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

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English

“Nice arrangement”

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(ENGLISH) - Posted 3 months ago

“Good service and good deal!”

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(ENGLISH) - Posted 3 months ago

“It's suitable for my pet”

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(CHINESE) - Posted 3 months ago

“I don’t give 5 stars because the delivery to Macau was a bit slow.”

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(ENGLISH) - Posted 3 months ago

“Quick delivery, good service. Very satisfied🤙”

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(ENGLISH) - Posted 3 months ago

“Good products and services”

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(ENGLISH) - Posted 3 months ago

“Reliable shop for pet stuff ordering.”

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(ENGLISH) - Posted 3 months ago

“Love your online shopping system, very helpful and time saving. Easy to make changes. We have scheduled for reordering certain food (milk) for my pet and sometimes the amount I needed might differ (as products source might change from different countries, the total amount of the products might change too) , I can always adjust by changing the reorder date which is very helpful. And the delivery process is really efficient.”

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(CHINESE) - Posted 3 months ago

“罐頭來到有很強的凹凸，12罐中有8罐左右有這個問題。”

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(CHINESE) - Posted 3 months ago

“quite good service”

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(CHINESE) - Posted 3 months ago

“I think it would be more convenient for customer if you have an app version instead of website.”

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(ENGLISH) - Posted 3 months ago

“Super happy with my order! The order was arrived in next day to Sha Tin. Packaging was perfect, nothing damaged. Shopping experience was smooth from start to finish.”

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(CHINESE) - Posted 3 months ago

“Vetopia provides excellent customer service; they are fast, efficient and very reliable.”

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(ENGLISH) - Posted 3 months ago

“It’s a super convenient platform where we were able to purchase most of the things we need. I really appreciate that we’re able to get prescription medication, with a verified prescription on this platform as well. The customer service is good. The only thing I that would be a helpful addition in the future is to have a better idea of when the deliveries are coming. So far it’s a few business days out. But it would be even more helpful to know when the actual day is or a heads up of sorts to know and expect when the packages are arriving or notification of sorts that it’s been delivered. Obviously it would require more resources, so totally understand it may not be doable yet.”

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(ENGLISH) - Posted 3 months ago

“Very quick to deliver 👍”

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(ENGLISH) - Posted 3 months ago

“Products were as ordered and fine. The packaging was ridiculous though. If you have any environmental bone in your body, I wouldn’t.”

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(ENGLISH) - Posted 3 months ago

“Very efficiency and safe to use”

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(ENGLISH) - Posted 3 months ago

“The process was efficient and expeditious, and the products were received in excellent condition.”

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(ENGLISH) - Posted 3 months ago

“Fast delivery, nice products!”

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(ENGLISH) - Posted 3 months ago

“Managing the request for changing recurring time is very efficient”

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(ENGLISH) - Posted 3 months ago

Vetopia is rated 4.7 based on 3,012 reviews