Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,793 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“Very convenient and the price is good, thank you!”

Helpful Report

(ENGLISH) - Posted 2 weeks ago

“I've always ordered from Vetopia and trust their sourcing. Ordering is straightforward, delivery is reliable, and it's easy to cancel monthly subscriptions—they never pressure you to continue, even if you originally set it up that way.”

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(ENGLISH) - Posted 2 weeks ago

“很滿意購物過程，快捷，穩定。”

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(ENGLISH) - Posted 2 weeks ago

“Good service and very quick delivery”

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(ENGLISH) - Posted 2 weeks ago

“Vetophia is my regular online shopping site for pets. The efficient delivery services save me from running out of stock at home.”

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(ENGLISH) - Posted 2 weeks ago

“Good response time on enquiry.”

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(ENGLISH) - Posted 3 weeks ago

“Vetopia provides a very wide range of services and products, and the information and advisr given by the team especially Doctor David is very helpful for pet owners 🐕.”

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(ENGLISH) - Posted 3 weeks ago

“送貨快，品質沒問題... .滿意”

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(CHINESE) - Posted 3 weeks ago

“Good product and nice service”

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(CHINESE) - Posted 3 weeks ago

“Being able to add new items (for one time purchase) to the recurring order to save on delivery cost has been great !”

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(ENGLISH) - Posted 3 weeks ago

“處理訂單非常快，好快收到貨品，客服亦有用心回覆查詢。”

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(CHINESE) - Posted 3 weeks ago

“顧客服務詳細解釋得很好，送貨速度快。我林思樂但我們在一成個做個破弓”

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(CHINESE) - Posted 3 weeks ago

“speedy delivery”

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(ENGLISH) - Posted 3 weeks ago

“Excellent choices available and delivery is speedy. What I love the most is the communication from the team if there is going to be any delay. It is immediate and helps us to plan around it - thank you for your excellent customer service.”

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(ENGLISH) - Posted 3 weeks ago

“Very good!”

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(CHINESE) - Posted 3 weeks ago

“Good service”

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(CHINESE) - Posted 3 weeks ago

“Excellent customer service - highly recommended. Goods are delivered in pristine condition with much care and attention given to each order. Great service from Vetopia!!!”

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(ENGLISH) - Posted 3 weeks ago

“A must for your pet if suffering from urinary blockage. Very good service and quick delivery in just one day’s time.”

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(ENGLISH) - Posted 3 weeks ago

“logistics service is fast and good quality!”

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(CHINESE) - Posted 3 weeks ago

“Smooth and seamless online transaction. Communication via email and WhatsApp are also polite and friendly. One suggestion though, If there is scope to let us know earlier when the delivery date is set for that would be even more helpful, rather than having to wait for the next auto generated email which we have no idea when that will arrive because sometimes we want to be able to plan ahead. And diarise the delivery. WhatsApp replies are not always as efficient and quick so a faster response would improve the overall experience.”

Helpful Report

(ENGLISH) - Posted 3 weeks ago

Vetopia is rated 4.7 based on 2,793 reviews