Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,942 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

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English

“非常好，正貨，服務態度良好”

Helpful Report

(CHINESE) - Posted 2 weeks ago

“Website is easy to use and select the products. However the discount offered to recurrent purchase that need to put the credit cards details on the web that seem unsafe on the data protection so I never get this benefit. it will better to pay all immediately with discounts and 3 times delivery services (that is my opinion).”

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(ENGLISH) - Posted 2 weeks ago

“赠品没可选的。积分怎么用呢”

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(CHINESE) - Posted 2 weeks ago

“Prompt service. Quick response to my query about timing of delivery from Vetopia customer services. The special diet cat food delivered was entirely satisfactory and also price competitive with buying the same item from the SPCA, which is currently the only other outlet in Hong Kong where it can be purchased”

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(ENGLISH) - Posted 1 month ago

“十分好的店出貨快質素好”

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(CHINESE) - Posted 1 month ago

“以前嘅印象係今日落單第二日送，我今次呢張單22號落單或28號送，但係突然間話短期，再落單之後又再突然間話冇貨，最後係差唔多2月1號先至送貨。明白pet show你哋多單，但係呢個服務質素比起之前差咗好多”

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(CHINESE) - Posted 1 month ago

“There should be a person picking up phone calls during office hours since it is impossible to find u unless online”

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(ENGLISH) - Posted 1 month ago

“Fast delivery”

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(ENGLISH) - Posted 1 month ago

“Excellent service”

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(CHINESE) - Posted 1 month ago

“The products are under real brand name.”

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(ENGLISH) - Posted 1 month ago

“Delivery is on time and the product is good for my pet.”

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(ENGLISH) - Posted 1 month ago

“Website user friendly with superb delivery service. Also never have to worry about quality / authenticity of product.”

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(ENGLISH) - Posted 1 month ago

“Supply a lot of quality products, delivery is good, packing is clean.”

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(ENGLISH) - Posted 1 month ago

“Quick delivery”

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(ENGLISH) - Posted 1 month ago

“服務好,送貨快,經常有優惠，直得再買”

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(CHINESE) - Posted 1 month ago

“my purchase experience was good and the company's response to enq was quick and helpful. the product i bought is of reasonable price”

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(ENGLISH) - Posted 1 month ago

“Stella & Chewy freeze dried duck duck goose patties has been my frenchie Thor’s all time favorite! It’s of great quality and super delicious! My dog has mild allergy like many frenchies but this Stella has worked great on him! He’s been having it since he was a puppy until now almost 10! Thank you Vetopia for instant delivery and great service!”

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(ENGLISH) - Posted 1 month ago

“Great online service”

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(ENGLISH) - Posted 1 month ago

“Request for Larger size diaper”

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(ENGLISH) - Posted 1 month ago

“購買時有email查詢over500是否有折扣，最後都無電郵回覆”

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(CHINESE) - Posted 1 month ago

Vetopia is rated 4.7 based on 2,942 reviews