Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,158 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fast delivery”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Fast delivery and reliable service. Very recommended.”

Helpful Report

(CHINESE) - Posted 1 month ago

“It's great to see the selection & variety has become more with many different brands. Prices are also fair. Thank you for making an effort to improve . We appreciated it !”

Helpful Report

(ENGLISH) - Posted 1 month ago

“服務團隊非常好，無論時間及貨物安排，都能配合客人需要，絕對會繼續購買”

Helpful Report

(CHINESE) - Posted 1 month ago

“The delivery time said coming at 12noon and I waited till 1pm. Then delivery came at 4pm while I was out. It would be great to let me know when the delivery time has changed”

Helpful Report

(CHINESE) - Posted 1 month ago

“Quick delivery and good packaging. Writing my dogs’ names on the product boxes is so thoughtful!”

Helpful Report

(CHINESE) - Posted 1 month ago

“good service”

Helpful Report

(ENGLISH) - Posted 1 month ago

“當我落了order買你們的recurring program之後，過了才通知我，我的笌第二和第三order價錢會貴了，同我當時落order時的價錢不同，為何？我落order時，是未加價的，應該不會關我在6月份的事，是你7月份才可以加價，請你們跟進一下”

Helpful Report

(CHINESE) - Posted 1 month ago

“good product and responsive customer service, buy their products regularly and my dogs enjoying it.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Very good chatbot and helpful”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Timely delivery makes my planning work reliably carried out. It helps to maintain health of my dog, Butter. With SF app that keeps me post on the progress of delivery, I have no hassle at all to collect what ordered. Tks a lot.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“There are different products and the webpage is user friendly.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Quick response for inquiry and professional.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“咁多間網店，你地包裝最做足保護兼乾淨整齊!”

Helpful Report

(CHINESE) - Posted 1 month ago

“最近一次購物過程有點不愉快但最終可以回到正常購物與收貨日期，希望你們注意一下。謝謝！”

Helpful Report

(ENGLISH) - Posted 1 month ago

“👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻”

Helpful Report

(ENGLISH) - Posted 1 month ago

“I particulary love the service from Vetopia. If there is an issue or problem, it's easy to fix through the customer service platform - which still has that invaluable resource, real people!”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Great customer service. Goes out of their way to assist me with a delivery special request and was also very helpful with my inqueries on their prescription products.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Act on it quickly when the recurring order quantity fall short.”

Helpful Report

(ENGLISH) - Posted 1 month ago

“Fast delivery. Well packaging. Got a large variety of good products. CS is very attentive and helpful.”

Helpful Report

(ENGLISH) - Posted 1 month ago

Vetopia is rated 4.7 based on 3,158 reviews