Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,856 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“好細心，好專業。貨品包裝好完善，很快就收到貨物。係一間好值得信賴嘅網上獸醫網店。”

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(CHINESE) - Posted 4 weeks ago

“送貨員有禮準時貨物包裝得好”

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(CHINESE) - Posted 4 weeks ago

“Fast and efficient service”

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(ENGLISH) - Posted 4 weeks ago

“Order process and customer service is really good at Vetopia. CS is reaching out for you if something is not fitting with your order. Since changed to delivery via S.F. Express it's not that fast as before, just orde some days earlier.”

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(ENGLISH) - Posted 4 weeks ago

“Good CS service”

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(ENGLISH) - Posted 4 weeks ago

“Quick and delivery on time is very good”

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(ENGLISH) - Posted 4 weeks ago

“Your team is professional and helpful. They always give constructive advice on choice of foods for my cats. Thanks”

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(ENGLISH) - Posted 4 weeks ago

“Reliable and convenient online shop”

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(CHINESE) - Posted 4 weeks ago

“punctual deliveries all the time. lovely birthday gift every year. Appreciate the way how your team takes care of customer.”

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(ENGLISH) - Posted 1 month ago

“Order and delivery are accurate, reliable and convenient”

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(ENGLISH) - Posted 1 month ago

“I have found that Vetopia is an excellent site, particulary for products that are difficult to get elsewhere. The service is prompt, with delivery within 1 or 2 days. If there is a problem, the customer service is manned by real people who are very helpful.”

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(ENGLISH) - Posted 1 month ago

“Vetopia is a great online shop that saves me a lot of time when buying dog kibble. The online platform is user-friendly, and most importantly, the customer service is wonderful. I particularly like the easy access to contact customer service via text messaging. The staff are friendly, helpful and efficient.”

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(ENGLISH) - Posted 1 month ago

“Good service and quick delivery”

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(ENGLISH) - Posted 1 month ago

“Easy to use website, good selection, good prices and free delivery.”

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(ENGLISH) - Posted 1 month ago

“很好的購物體驗👍🏻”

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(CHINESE) - Posted 1 month ago

“Good selection of products. Reliable delivery.”

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(ENGLISH) - Posted 1 month ago

“Really appreciate the small gifts that come along with every order - very thoughtful!”

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(ENGLISH) - Posted 1 month ago

“A good listener for my questions, provided great solutions to me.”

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(CHINESE) - Posted 1 month ago

“Reliable and fast delivery”

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(CHINESE) - Posted 1 month ago

“Delivery usually quite quick, customer service well, very responsive.”

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(ENGLISH) - Posted 1 month ago

Vetopia is rated 4.7 based on 2,856 reviews