Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,158 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great service and value for money. Never had an issue with my orders and prompt delivery all the time. I accidentally created 2 subscriptions and had the issue resolved within a day which shows how good their customer service is. Owning 2 dogs in Hong Kong is not cheap but I find Vetopia stocks most foreign brands and the price is reasonable in comparison. Highly recommended.”

Helpful Report

(ENGLISH) - Posted 3 weeks ago

“Delivery is fast, packaging is good.”

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(ENGLISH) - Posted 3 weeks ago

“We love the monthly regular purchase, won’t miss the purchase”

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(CHINESE) - Posted 3 weeks ago

“Cats Love To Eat”

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(CHINESE) - Posted 3 weeks ago

“Efficient delivery - order today evening， deliver next day before”

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(ENGLISH) - Posted 3 weeks ago

“Quick delivery and service and good range of products”

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(ENGLISH) - Posted 3 weeks ago

“狗狗鍾意食，亦能減重”

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(CHINESE) - Posted 3 weeks ago

“Dr. Ruth is the best one of this hospital and the staff were very friendly .”

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(CHINESE) - Posted 3 weeks ago

“Excellent and fast response customer service.”

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(CHINESE) - Posted 3 weeks ago

“Very convenient”

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(CHINESE) - Posted 3 weeks ago

“店員回覆快，小貓很喜歡貓糧，吃了也很健康，一定會再回購”

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(CHINESE) - Posted 4 weeks ago

“Fast delivery”

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(ENGLISH) - Posted 1 month ago

“Fast delivery and reliable service. Very recommended.”

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(CHINESE) - Posted 1 month ago

“It's great to see the selection & variety has become more with many different brands. Prices are also fair. Thank you for making an effort to improve . We appreciated it !”

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(ENGLISH) - Posted 1 month ago

“服務團隊非常好，無論時間及貨物安排，都能配合客人需要，絕對會繼續購買”

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(CHINESE) - Posted 1 month ago

“Quick delivery and good packaging. Writing my dogs’ names on the product boxes is so thoughtful!”

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(CHINESE) - Posted 1 month ago

“good service”

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(ENGLISH) - Posted 1 month ago

“good product and responsive customer service, buy their products regularly and my dogs enjoying it.”

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(ENGLISH) - Posted 1 month ago

“Very good chatbot and helpful”

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(ENGLISH) - Posted 1 month ago

“Timely delivery makes my planning work reliably carried out. It helps to maintain health of my dog, Butter. With SF app that keeps me post on the progress of delivery, I have no hassle at all to collect what ordered. Tks a lot.”

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(ENGLISH) - Posted 1 month ago

Vetopia is rated 4.7 based on 3,158 reviews