Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 3,012 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very quick delivery and have careful and tiny package”

Helpful Report

(ENGLISH) - Posted 2 months ago

“I subscribed recurring order for my cats. It is a peace of mind as i don't need to remember the order schedule. I can also change the delivery time if my cats consume too fast or too slow.”

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(ENGLISH) - Posted 2 months ago

“非常好嘅購物經驗，在這裡可以找到毛孩必需品，價格合理，服務態度良好！”

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(ENGLISH) - Posted 2 months ago

“Quick to respond to queries and to provide assistance with orders and requests.”

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(ENGLISH) - Posted 2 months ago

“I had an excellent shopping experience with this online store. My order arrived on time, well-packaged, and in perfect condition.”

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(ENGLISH) - Posted 2 months ago

“The website is clear and easy to navigate. I usually order special foods, recommended by a vet, for my dogs via Vetopia and done so many times over the years. The quality of the products is good, they arrive in perfect condition, and the speed of delivery is reasonable. Having been a client of Creature Comforts for a long time, I take the recommendation (hepatic food etc.), find the item, and order it. The number of products for special needs is limited, the choice usually extends to a handful of brands, and the pets depend on their food. Vetopia Online ensures that their needs are met.”

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(ENGLISH) - Posted 2 months ago

“Very reliable ! 👍🏻👍🏻 On-time delivery.”

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(ENGLISH) - Posted 2 months ago

“My pets really enjoy the food and delivery is fast for online purchase”

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(CHINESE) - Posted 2 months ago

“Good and prompt services”

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(CHINESE) - Posted 2 months ago

“非常好，正貨，服務態度良好”

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(CHINESE) - Posted 2 months ago

“Website is easy to use and select the products. However the discount offered to recurrent purchase that need to put the credit cards details on the web that seem unsafe on the data protection so I never get this benefit. it will better to pay all immediately with discounts and 3 times delivery services (that is my opinion).”

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(ENGLISH) - Posted 2 months ago

“Prompt service. Quick response to my query about timing of delivery from Vetopia customer services. The special diet cat food delivered was entirely satisfactory and also price competitive with buying the same item from the SPCA, which is currently the only other outlet in Hong Kong where it can be purchased”

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(ENGLISH) - Posted 2 months ago

“十分好的店出貨快質素好”

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(CHINESE) - Posted 2 months ago

“Fast delivery”

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(ENGLISH) - Posted 2 months ago

“Excellent service”

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(CHINESE) - Posted 2 months ago

“Supply a lot of quality products, delivery is good, packing is clean.”

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(ENGLISH) - Posted 2 months ago

“Quick delivery”

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(ENGLISH) - Posted 2 months ago

“服務好,送貨快,經常有優惠，直得再買”

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(CHINESE) - Posted 2 months ago

“my purchase experience was good and the company's response to enq was quick and helpful. the product i bought is of reasonable price”

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(ENGLISH) - Posted 2 months ago

“Stella & Chewy freeze dried duck duck goose patties has been my frenchie Thor’s all time favorite! It’s of great quality and super delicious! My dog has mild allergy like many frenchies but this Stella has worked great on him! He’s been having it since he was a puppy until now almost 10! Thank you Vetopia for instant delivery and great service!”

Helpful Report

(ENGLISH) - Posted 2 months ago

Vetopia is rated 4.7 based on 3,012 reviews