“Do not order from this company. Complete scam. No customer service. No product. Attempted to review on website and won’t allow a poor review as you are never sent the link to verify. Luckily my credit card company reimbursed me. Do not order!!!”
“Customer service is awful! Placed order and after reading reviews decided to cancel. Cancelled within 45 minutes of ordering. They continued to process order anyway. Upon looking at website further I noticed inconsistencies in company procedure and policies. My emails to them where at first “rejected” and are now “undeliverable.” Do not order!!!!”
“Cons!!
They said products ship next day, took nearly a month to receive mine. The customer service is terrible. It seems to be an automated generic email from a woman in China named Jane.
I asked for a refund prior to products shipping and they make all excuses and sent products anyway.
I receive only 3 out of the 4 pair I ordered. I contacted customer service again with no response of course! Don’t waste your time or money.”
“I wouldn’t even give 1 star but that is the only way to do a review. I bought 3 items for my daughter for Christmas. Took forever to arrive & nothing was worth keeping. All sizes were small for the sizes ordered, one pair of shoes had cardboard insoles which was falling out, size 11 may have been a size 5. The sweater was marked XL but was the size of a medium & had a hole in the front middle area. Of course no phone information & they never will answer an email (say they will within 24 hours. I am out almost $80 & they don’t care. DO NOT EVER ORDER ANYTHING FROM THESE SCAM ARTISTS! There tracking number never worked either.”
“Ordered then saw reviews. Sent email within hour to cancel as there was no way order was filled that quickly. Over 24 hours later I received email that their was a delay in receiving my email to cancel and order was shipped. Upon further inspection of website see there are many inconsistencies in policies and procedures. Completely unsatisfied with customer service and haven’t event received product yet.”
“Worst company ever. Do not order from here!!!! Their products are misrepresented and they will not honor returns.
Took a month to receive. Sizing was too small. Color was incorrect.”
“I have received 2 of 4 items ordered. The order was placed around Thanksgiving. Of the items received, the boots were at least a size larger than needed. I have emailed twice about the remaining items and they just say sorry and that it’s on the way. On the tracking, there has been no activity since December 10. These were Christmas gifts and I am extremely disappointed in the quality and delivery time. Customer service might as well be non-existent as they only say they are sorry. I will never order from Vicsrack again and advise others to shop elsewhere.”
“Horrible! I knew this was too good to be true. I placed two orders-1 day apart. First order hasn’t been updated on tracking since December 6th. Granted I ordered back at the beginning of November! I have reached out no responses. Luckily the second order is tracking and in the states. Don’t think I will ever get the 1st shipment we shall see about the second. What makes me even more mad is I paid for the shipping! Will never order from here again!!!!”
“Their boots run very narrow, the color was way off, and they look very cheaply made. It looks like they will fall apart after a few wears. When I tried to return them for a larger size, this is the email I received.
“ Dear consumer,
We're so sorry that you're not satisfied with the items.
If you return you will bear the expensive shipping fee. Will it be possible to give it to others as a gift? Or how about a big coupon code or partial refund as a way to make up for this?”
What legitimate company would have the nerve to send this to their customers?!?! The company is probably in China and the shipping would cost more than the item. Never again!”
“They only gave me 4/5 items, one of the colors was wrong. This is a total and complete scam and waste of money. I don’t think you can return anything.”
“This company is a scam and the quality is terrible. I ordered 4 sweaters and they look nothing like the pictures. Do not order from this company. It’s a pain to return everything.”
“I order my boots..Still waiting and the site is horrible, no tracking number, nor phone number! Hopefully I will get my boots if their coming from Oversea or Wherever..Not Good!!”
“Worst company to deal with ever! After 3 weeks and no package I emailed them about canceling my order as I had not received any shipping info. They emailed me back and said it had shipped and couldn’t cancel with tracking info that said it shipped that day. It’s been another 3 weeks and nothing!!!”
“NEVER order from this organization. Received a sweater that poorly resembles the item on the website. Was told that to return it would be very expensive and It was suggested I keep it and give it as a gift. Are you kidding me? I would be embarrassed to give this away and hesitate to return it as it will then be sold to some other poor person. Again requested to return it and was told it “wasn’t worthy”? and offered a discount on another item? Seriously? Am working with my credit card for a refund since they are not giving me information necessary to return. BEWARE!”
“I have to admit, I had my doubts after placing an order and then reading bad reviews. I realized they were coming from overseas so they may take a really long time or I'd never see it. BUT, I received my order of beautiful booties TODAY! Took two weeks from order date.”
“Ordered almost 2 months ago never received a confirmation or a reply to my email wished I would have read reviews here instead of on their page that were obviously bogus 😡”
“Placed an order on 11/9/19 and as of 12/15/19 I have still not received it (nor any real information about where it is or when to expect it). After 2 inquiries I was eventually informed it is "stuck in customs" but as I am moving to a different state in 1 week, I will not be here to receive the item IF it ever gets here. I informed the vendor of this and requested a cancellation via email but received no response. There was nothing on their website that indicated shipments come from China, but they do. The tracking info provided tracks the item within China but not beyond. I finally submitted a charge dispute to my credit card company and it is in progress.”
