“If I could give this company 0 stars I would. Literally the worst customer service I have ever received. Ordered the Vicsrack Slip on Running Flat Sneakers and did not like them. They’re plastic rubbery look was unappealing to me and they fit way too big. When I contacted customer service to return they responded asking if I would take a “partial refund” and keep them. I responded saying no I wanted to return but they again asked if I would reconsider then suggesting I give them to a friend as a gift. I again responded saying no I’d like to return but they continued to ask about the partial refund. After MANY emails back and forth I finally responded with I DO NOT want a partial refund I want to return them and wanted to know how I could go about doing so. The last response I received from them was “we can’t return right now”. ALL of these emails were within the 50 day return policy! I can most definitely say this company scams people and I will NEVER purchase from them again!”
“Fraud, liars, scam, steal peoples money!! Do not ever buy from this website ever! Never received the shoes it has been 60 days also they said that they could not refund my money!! Terrible people!!!”
“Its been a month and i havent recieved my order, only two responses from them one said my order was at the post office which was a lie ! still waiting ............... I reported them to the FTC and now i have to report them to my bank”
“If I could give them zero stars, I would. I can only echo what everyone else is saying here. Took longer than promised, shoes were made of plastic and the chemicals they use to preserve in shipping were so strong, I could feel myself getting cancer upon opening the bag. They also wouldn't give me my refund despite their policy to do so within 50 days of receiving. They started with 20%, then %30 refund but ultimately told me they "can't" refund me. STAY AWAY, FAR AWAY! I'm disappointed in myself as I usually first research where the products are shipped from as I had a similar experience with Chinese company years ago. Don't ever buy from China!! Buy AMERICAN only!!!”
“STAY AWAY! It’s been a month since I ordered, the items were supposed to ship with in 24hrs. I tried to email them, no response. Opened a fraud claim with PayPal, waiting for the to hopefully reimburse me. This companies make me sick! Wish I would’ve read reviews first!”
“I will never buy anything from them!
Shoes are cheap plastic looking!!!
The toes were so narrow you would have to buy the 3 sizes larger than you wear to get your feet in them!
When I ask for a refund they offered me 20% back. That’s CRAZY!!!!!!!
DO NOT BUY ANYTHING FROM HERE!!!! I don’t understand why you can’t have a full refund if your not satisfied that’s how it usually works.”
“NOT HAPPY SHOES WERE CHEAPLY MADE LOOK NOTHING LIKE PHOTO ALSO CHEMICAL SMELL AFTER OPENING BAG WAS SO HORRIBLE AND STRONG MY ADIVICE DO NOT BUY FROM THIS COMPANY!!!! AFTER REQUESTING A REFUND I WAS INSULTED BY THEM EVEN FURTHER BY THEM OFFERING A 30%REFUND !!!! WHO DOES THAT ????”
“This website is a scam! Do NOT order shoes from this site. I finally got a pair of shoes a month and a half after I ordered them. Customer service just kept sending me the same messages over and over again and were not helpful. When a pair of shoes did come in, they weren't even the right shoes! Very disappointed and wish I would have read more reviews before ordering.”
“Another shameful company out of China. The boots I received were poorly made and way too small and I didn’t even get the other shoes in the order. YOU GET WHAT YOU PAY FOR. I have finally learned my lesson! These companies should be against the law!”
“I think this site is a scam. It only has 5 star reviews on their website and won't post any bad reviews. Products take awhile to get delivered and once I received the shoes they weren't what I was expecting. They were cheap plastic looking and a weird color. I shouldn't have been surprised with the amount I paid. They charge 20% of the total and don't reimburse for shipping and you also have to pay for shipping there. So you basically lose most of your money if you don't like the shoes.”
“The shoes they sent were too small. I ordered a larger size and they are the exact length and width of the smaller ones. The size isn’t on the shoes, just the box. Extremely cheap, you can see the glue on the seams. They won’t refund your money or allow you to send items back. Never again!!”
“So I’m now almost 60 days out from when I placed my order for a Christmas gift and still have not received everything. Every time I email (about 20 emails now), I get a response from Jane who says to be patient and that the order is on the way. The tracking info shows the package is still in China (that was my first mistake) and has been sitting there for weeks since December 12. I have asked for a refund nicely to no avail. I have contacted my bank and am disputing the charges. By the way, what items I did receive were not sized correctly or of good quality. Warn others to stay away from this company. I hope others will research and read all these negative reviews. I wish I had done that beforehand. Lesson learned.”
“Order in November, and only partial delivery. I get the same excuse as others that they are busy and i should patiently wait. Here is January and still no real answer.”
“Put an order in for shoes on November 19th 2019. Still waiting for the shoes to be delivered!!! I have been able to track my order. According to the tracking system my package of shoes have been sitting in North Carolina since December 24th and have NOT MOVED. I have email the company four times and they keep apologizing for the delay and to be patient because it is busy time of year and is coming from CHINA. My package is sitting in the United State since December 24th. I will be calling my credit card company and put in a fraud claim.”
“I’m sorry I ordered from this company. When the shoes FINALLY arrived, the strong smell of the dye about knocked me over. They are poor quality. Highly disappointed.”
“TERRIBLE!!!! Completely ripped me off for $65.00, first they didn’t send my order it took over a month to receive after I contacted them twice. Next they sent me the wrong shoes. I had to send photos 3 Different times because every time you do what they request to prove they screwed up you get no further response and then a different representative and start all over again. Also since it’s China you get one partial response from them every two days if your lucky. 7 weeks later and I’m jus out the money & completely frustrated.
STAY AWAY!!!!!!!!!”
