Viking Direct Reviews

Name: Viking Direct
Address: -, - -, Ashton Under Lyne
Rating: 1.21

1.2 Rating 310 Reviews

5 %

of reviewers recommend Viking Direct

1.2

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Viking Direct:

Viking is Ireland’s leading supplier of office supplies, we offer an extensive range of office supplies, first class customer service and unbeatable prices.Our range of office supplies includes everything from office furniture, computer desks, and filing cabinets to ink cartridges and office stationary. Whatever you need for your office, we’ve got it covered. Free delivery is available on all orders over €75, Visit our delivery page for more information on our same day delivery and next day delivery service. Browse our wide selection of office supplies and order online today. Viking has all the inspiration your office needs!

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Viking Direct 1 star review on 6th September 2025

Gordon

Viking Direct 1 star review on 21st August 2025

Anonymous

Viking Direct 2 star review on 17th March 2022

Jitendra Patel

Anonymous

Anonymous // 01/01/2019

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“Absolutely disgraceful customer service. Like all these reviews before me, I ordered an item on 25th March. Said was in stock. £95! Then no response or any comms for 2 weeks. Phones off. Won’t respond to emails. And have stolen my money!! This is an absolute disgrace. Rogue trading! I’ll be pursuing trading standards. It’s so bad”

Helpful Report

Posted 5 years ago

“I made up an order to get a hard to find item that Viking were promoting as 'in stock' & order confirmation stated it was going to be delivered with the other items. However when order arrived - guess what. The one thing I really needed was missing. So I messaged customer services & no reply. Item was not charged on invoice (when I downloaded it from their website ) total so not out of pocket. I am angry at what seems now to be a scam to get orders !”

Helpful Report

Posted 5 years ago

“They took my payment for an order, its been over two weeks with no updates. I initially contacted them via webchat, where the person I spoke to was very rude and unhelpful and disconnected from me before I was finished speaking to them. I have since emailed them several times with no responses, asking for my order to be cancelled since it became clear they have no intention of delivering. They are no responding to my emails, their webchat is now offline and they have disconnected their phone service. Since I have no contact from them, even though they have already taken my payment, I'll be forced to ask my bank to use a chargeback to recover my money. Absolutely awful experience and non-existent customer service. Save yourself the hassle and buy elsewhere.”

Helpful Report

Posted 5 years ago

“Order stated in stock, placed order 2nd March, paid, at checkout was told it was on backorder (after payment). Have been trying to get in touch for over a week now. No answer to any form of communication. Absolutely despicable service, even in these difficult times. I doubt I'll ever see my order or a refund. People can't afford to waste money, it's stealing!”

Helpful Report

Posted 5 years ago

“Placed an order on 14th March for an item which subsequently went out of stock, so it was never delivered. After 4 emails, a 30 minute phone call and the promise of the funds on each occasion, still no money returned on 31st March. Totally unresponsive to emails. UTTER DISGRACE.”

Helpful Report

Posted 5 years ago

“Order not delivered. Company doesn’t answer emails, phone or online chat. Want to get refund but obviously can’t get thru. Money by deception. Avoid this company”

Helpful Report

Posted 5 years ago

“First order with Viking Direct. Ordered an office chair on a Saturday. Delivery shown as the Monday. No sign of it. Called every day except Thursday that week and each time was told it was on it's way. Called today -NINE days after ordering- to be told the chair is out of stock and won't be in for another week. Requested to cancel my order and was told have to wait 10 days to get my money back. I know things are difficult right now but EVERY OTHER ITEM I have ordered from elsewhere -including bedroom furniture- has arrived in less than three days. Absolutely shocking service.”

Helpful Report

Posted 5 years ago

“I made an order four days ago from Viking website, the payment went out of my account straight away, however, I haven't heard about the delivery date. I tried to contact customer service by phone and email a few times without success. If Viking doesn't have the product in stock, you should at least let us know.”

Helpful Report

Posted 5 years ago

“It would be nice to say I've had an 'experience' My order should have been delivered on the 18th March. It is now the 25th.Still nothing from customer services My husband is dying from cancer and due to this sodding virus could'nt get out to shop so sent for some dried mash that cost me £30.00. Cannot afford to lose money like that. Please, buck your idea's up Viking.........”

Helpful Report

Posted 5 years ago

“Selling products that they don't have in stock. Isn't that obtaining money by deception? Really struggling to get confirmation that my money will be returned for two orders of which they didn't have stock for. Do not order from here”

Helpful Report

Posted 5 years ago

“Na 3 dagen mijn bestelling nog steeds niet binnen. Contact opgenomen, maar daar nog steeds niks van gehoord.”

Helpful Report

Posted 5 years ago

“Terrible customer service. Ordered a product that said it was in stock, and let me choose a date for delivery. Date of delivery comes and nothing. Email them, and they tell me it's out of stock. I had no email about this at all. Called them up to cancel and they tell me it will take 5 days to cancel an order! Absolutely insane amount of time to cancel an order. Will never order from them again”

Helpful Report

Posted 5 years ago

“Return attempted 6 times. Wrong address, wrong time notified. Waste of time, money, effort”

Helpful Report

Posted 5 years ago

“Disorganised and thoughtless. They have still not collected the broken TV they sent me, after 6 failed attempts. I have spent about 8 hours on the phone to customer services- appalling.”

Helpful Report

Posted 5 years ago

“The worst service. Tried to still my money. Don’t buy from this website as you will never receive items. The phone number high cost calls. Avoid!”

Helpful Report

Posted 5 years ago

“Terrible customer service”

Helpful Report

Posted 5 years ago

“I took 5 days off work waiting for someone to collect a returns appliance. No one came to collect and the company never gave me any updates. I had to phone them so many times to rectify the situation. I have just received a phone bill for over £70 as a transpires their calls are not free.”

Helpful Report

Posted 5 years ago

“VERY BAD SERVICE. Ordered a filing cabinet on 4/1/20, now it is 3/2/20 and each time I chased my order there is some excuse about not being in stock and this was not mentioned online when I placed my order. I have been told different stories from out of stock to it will be delivered next week (and then not receiving it). DO NOT USE VIKING, PLEASE AVOID, THEY ARE UNRELIABLE! ASKED TO SPEAK TO THE MANAGER , LETS SEE IF HE CALLS ME BACK, HAD ENOUGH!!!”

Helpful Report

Posted 5 years ago

“Very bad service and when I called to state my order was damaged the reply I received was "Yer" "OK" "Right, well throw that one away and we will send another one" which they did and it arrived also damaged. I do not know who owns Viking but they are nothing like they were. I will NOT be ordering EVER again from them.”

Helpful Report

Posted 5 years ago

“Very bad customer service. Product (envelopes) didn't arrive. Made to feel like I was scamming them. Told to investigate it myself. No refund offered. Never ever would I shop with them... I suggest you stay clear. Den of thieves.”

Helpful Report

Posted 5 years ago

Viking Direct is rated 1.2 based on 310 reviews