Viking Direct Reviews

Name: Viking Direct
Address: -, - -, Ashton Under Lyne
Rating: 1.21

1.2 Rating 307 Reviews

5 %

of reviewers recommend Viking Direct

1.2

Based on 307 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Viking Direct:

Viking is Ireland’s leading supplier of office supplies, we offer an extensive range of office supplies, first class customer service and unbeatable prices.Our range of office supplies includes everything from office furniture, computer desks, and filing cabinets to ink cartridges and office stationary. Whatever you need for your office, we’ve got it covered. Free delivery is available on all orders over €75, Visit our delivery page for more information on our same day delivery and next day delivery service. Browse our wide selection of office supplies and order online today. Viking has all the inspiration your office needs!

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Viking Direct 1 star review on 6th September 2025

Gordon

Viking Direct 1 star review on 21st August 2025

Anonymous

Viking Direct 2 star review on 17th March 2022

Jitendra Patel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an order early March for items on back order. Money left my account. No notification regarding dispatch or delivery. April came and still no items. Called Viking Direct Customer Services (just choose option 1 for a human) and spoke with a very helpful Customer Care advisor named Marie. Promptly sent me two x 24 packs of Cushelle for free on next day delivery by way of an apology and advised that according to her “manager” (in lower case) my order should be delivered soon. April came and went and still my order didn’t arrive. Countless calls requesting information about my order to be told that it had been cancelled! Took payment AGAIN for the same items after advising that my refund had been issued for the original order. Sent another pack of 12 x Cushelle for free. After finding that my original payment had not been refunded at all after having been lied to by the “manager” (in lower case) who stated that it had been issued, countless more calls had to be made, chasing and requesting my refund and being fobbed off by various “managers” (in lower case) using many embarrassing, cringeworthy excuses - even going so far as to pretend that the system crashed whilst I was on the phone so couldn’t give me any further information (really?). After waiting THREE MONTHS I finally went to PayPal and filed a claim. Within 24 hours my money was refunded by PayPal. Anybody still waiting for a refund? I would advise you to do exactly the same. Although some of their staff are helpful and made generous gestures to me, the management team (in lower case) are at best shambolic and at worst underhand, untrustworthy and appear even slightly shady. Would I order from this company again? Never. I believe that this company are showing all the signs of going bust. I got my almost £60 back before they do; I urge you to do the same.”

Helpful Report

Posted 5 years ago

“This is hands down the worst company I have ever dealt with. I ordered a desk chair online that was shown as in stock with next day delivery. The chair did not arrive so I contacted them via email (there was no answer on the phone) and was told it was backordered. I asked when it would be back in stock and was told they did not know. As I needed the chair urgently I cancelled and ordered elsewhere. I was told that a refund would be given within 14 days. It is now over a month later and I have still not been given my money back despite sending multiple emails to chase. I’m now going to speak to my credit card company to see if they can get the money back and if that fails contact the financial ombudsman. Beware of this company!”

Helpful Report

Posted 5 years ago

“Absolutely a jock! I placed my original order and, apart from the order confirmation, no other information on delivery or anything was received. On my first call to them, the line dropped in the middle of my conversation and 15 wait, on my second call, 25 minutes wait and they could not hear me. On my third call i discover that the order had not been placed due to a fault with the website. However, they had received my full payment. So they cancelled the order and refunded me still not received any refund at this point as the operator said it will take 24/48 hours.so i patiently replaced the order and to make sure I contacted them again and unbelievable, they tuck my money again and say they have no order and to add, they want confirmation of payment to investigate. Incredible! they are meant to be an online supplier.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY. YOU HAVE BEEN WARNED, THEY TAKE YOUR MONEY AND DONT REFUND IT. I ordered an office chair with 24 hour delivery. The chair never arrived, so I cancelled it. I have been chasing for over 6 weeks for a refund. I got an email stating that someone would contact me within 48 hours, that was four weeks ago. So basically they take the money for goods that are not in stock and then you can't get a refund. I call that thief!”

Helpful Report

Posted 5 years ago

“This was a terrible retail experience. Delivery failed to materialise. Checked online account which claimed that purchased printer cartridges had been delivered. Via online chat, clarified that there had been two attempted deliveries but no-one at home (not true as lock-down has meant that someone has been home all the time). No dispatch email sent and no note through door suggesting attempted delivery. Online chat confirmed that refund would be made once items checked into warehouse. Very disappointed with the whole experience and still my need for printer cartridges is unmet. Avoid Viking Direct.”

Helpful Report

Posted 5 years ago

“Avoid like the plague!!! I ordered something in March and when I chased the order up a month later I was told its still fine, just taking a little longer which I expected during these times. A few days later I recieved an email to say they had cancelled my order and they also said the money wouldn't of been taken out of my account but I had proof in a bank statement to show otherwise. Been trying to get a refund ever since. Ridiculous!!!!! Would never, ever order from viking direct again!!!! Seems I'm not the only one who's had the refund issue!!!”

Helpful Report

Posted 5 years ago

“Like lots of other people on here, I had the money taken but the items were5in stock. Repeatedly promised a refund but it never arrived. In the end I went through the PayPal disputes process which in the end delivered my refund. Avoid”

Helpful Report

Posted 5 years ago

“If I could give 0 starts I would. Shocking customer service, ordered stamps to send out my wedding invitations which as you can imagine, is super important to me. I was charged TWICE and the stamps never arrived. Now I have no stamps or money, unbelievable!!! The customer service advisor Amel/Amere actually laughed down the phone at me as well. Waste of time and money, don't bother”

Helpful Report

Posted 5 years ago

“Ordered toilet rolls in March as their web site showed stock available. They took payment from my debit card. Chased the order but nothing arrived. Finally cancelled my order and requested a refund. So two months later still no refund and no replies from them. What a useless company deal with them at your peril! They should not be trading.”

Helpful Report

Posted 5 years ago

“Chair should have been delivered the next day but took 10 days to arrive Complained and was offered a packet of Hatobo - what an insult Avoid unless necessary”

Helpful Report

Posted 5 years ago

“Awful customer service and incompetent company I ordered items and paid at the time by debit card. One of my items did not arrive. It was out of stock A few weeks later I received a letter saying I owed them money. I queried this and received no reply Today I received another letter saying I still owe them. The invoice I received confirmed that payment had been made in advance and my bank statement shows the money has been paid so how can I owe them money? one of the worst companies I have ever dealt with. Dont use them unless you want stress in your life”

Helpful Report

Posted 5 years ago

“Ordered a chair, 2 day delivery apparently. 2 weeks on I am still waiting. I have contacted them and they don't have it in stock and don't know when they will. Surely you can't sell something that you don't have and don't know when or if you will? They want to credit me, no thanks I'd like my money back.”

Helpful Report

Posted 5 years ago

“Good news. Refund now received. Hope all suffering customers problems are soon solved Never again Norman”

Helpful Report

Posted 5 years ago

“Unbelievably terrible. Ordered 2 items for next day delivery, 2 weeks gone by now and no sign of the goods, the online chat have said the same thing twice now, it'll be in stock tomorrow and with you the day after. I thought I'd been giving Amazon too many orders so decided to go to Viking. Big mistake.”

Helpful Report

Posted 5 years ago

“£86 pounds taken from my account 25th March for order not delivered. Numerous promises of repayment after each call to them, still not happened. Latest today this has now been done and should be back in my account by Friday. Bookies offering 100 to one. I'll wait and see. Never again Norman”

Helpful Report

Posted 5 years ago

“Absolutely the worst company ever. They take the money, don't deliver the goods, leaving you chasing for weeks. They then make some lame excuse about the wrong address and it being sent back to the warehouse (despite the fact they have the correct address on the system) and then take ages to organise a refund. DO NOT USE!”

Helpful Report

Posted 5 years ago

“Have to be the worst company we have ever used. Overpriced”

Helpful Report

Posted 5 years ago

“I placed an order with them approx 8 weeks ago. It wasn't a huge order, came to £38. Small amount to them, not so for me when you are not working. They delivered about ten pounds worth of my order. The remaining £28 of it never got delivered. They promised to refund me for the missing items but haven't seen a penny of it. Have had to enter a dispute with them via PayPal, hassle I could do without. I would advise people to think twice before dealing with this company, they take your money, don't deliver and don't refund you. Beware.”

Helpful Report

Posted 5 years ago

“I wish there should be an option for zero star, unfortunately there isn't . The Worlds most rubbish online retailer award should go to Viking Direct. I placed an order with them which says next day delivery. I didn't receive the order 3 days later, and rung them, I was told sorry it can't be delivered on next day delivery. I requested to cancel the order, told the order can't be cancelled as it has been sent to the supplier and might be in processing,while the actual fact it that my order was dispatched a month later, I refused the delivery and four weeks down the line, I have not received the refund. I try rung them and been told for refund, i need to email them, whilst i was told when i requested to cancel the order that it is an automatic process, if i refuse the delivery.”

Helpful Report

Posted 5 years ago

“Sadly, exactly the same issues as many other customers. Ordered product, did not arrive, tracking in my account indicates 'delivered', but no tracking information available, of course! Cannot contact via call centre (voice message says closed), tried messaging through website & via email. Not even acknowledgement of messages. Appalling service, & given all the other reviews it seems like a pattern, almost bordering on fraud but certainly incompetence.”

Helpful Report

Posted 5 years ago

Viking Direct is rated 1.2 based on 307 reviews