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Virgin Wines Reviews

1.6 Rating 71 Reviews

14 %

of reviewers recommend Virgin Wines

Company Reviews

1.6

Based on 71 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Virgin Wines 1 star review on 23rd December 2022

Virgin Wines 1 star review on 4th October 2021

Virgin Wines 1 star review on 4th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately a terrible experience and… Unfortunately a terrible experience and a very bad experience. I ordered once and they automatically sign me for a 25£ a month vine bank without consent. Absolute scammers and the emails didn’t stop coming, plus they are rude never ever look at what you email them just trying to sell more. I was upset because my delivery was delayed for days and they didn’t care. Avoid this company go for something local Majestic same vines better prices, helpful team support. Now I need to see how I can recover my money for something I didn’t subscribe….I attached a phot of them telling me that I should’ve read the terms where it says they are signing you to a automatic direct debit without you agreement”

Virgin Wines 1 star review on 23rd December 2022

Posted 1 year ago

“Worst ever. Wine should have been deliver by 'express delivery'. What a Joke. After a week it was sent out for delivery. I watched as the delivery van went all around my neighbourhood but not here. That was last Saturday, Sunday and Monday. on Tuesday it was not even showing as out for delivery. It is now wednesday and it is still not out for delivery. Not holding out much hope for getting it before Christmas. It is impossible to get hold of anyone at YODEL and If you get through, which took me 2 days you get told a pack of lies. I have a son with MND who needs my help but have had to wait in for this delivery. It has really upset me. I got through to Virgin 'help line' but when I requested I talk to someone in charge they hung up on me. I am absolutely appalled at the way they treat customers.”

Posted 1 year ago

“I ordered a case of 12 wines on 16th November ready for my Grandson's Birthday party in December. Case still hasn't arrived and staff cannot confirm if or when the case will be delivered. They also haven't confirmed if it is stock or staff shortages.”

Posted 1 year ago

“Worse company ever. ordered 2 cases of wine. One delivered the other in process. 10 days later still in process. emailed customer services they stated it would take up to 4 days to reply. could not be bothered any more. The CEO bombards you to join VW's with tempting offers once hooked your by yourself. They seem to have a lot of staff but cannot deal with customers issues. Cancelled my order and account. Their are better companies out there so their loss.”

Posted 1 year ago

“28th Sept ...I ordered the 12 bottle Blow Your Socks Off case from Virgin using a £50 voucher and paying £60, ordered for a house party. Order confirmed by VW 21st Oct ( 3 and half weeks later, party has been & gone!!) ...finally receive the box of wines to find there are only 9 bottles in the case 26th/ 27th Oct ...after several emails Customer Service agree to send out the 3 missing bottles but to expect up to 7 days for delivery! My advice, stock up when the supermarkets offer 25% off 😉”

Posted 1 year ago

“2 weeks and still waiting delivery not great service will be cancelling and going elsewhere.”

Posted 1 year ago

“I've been a winebank customer. Today 11/10/22 something seriously wrong with Virgin Wines. I will be leaving this company and move to another wine supplier. My last order 30th September has still not arrived despite emails from Virgin wine saying it is with the Courire company DPD who have not received the order. Called virgin wines , waited in queue, call answered, no one there, then they ask me to review the call. Emailed no response Chat function wait in queue again chat not answered. So you will know they took my money for the wine on the 30/9. But are not supplying it and bo comments from them. Feels like the service is in disarray. I will not order another item from this company”

Posted 1 year ago

“Poor Reliability and Customer Service I have been a Virgin Wines customer for many years, but have noticed a rapid decline in their level of service to customers in recent months. As a Winebank member, I placed my latest order 8 days ago, but as at this morning, the order is still flagged as being "processed"....Efforts to obtain an update from Customer Services have thus far come to nought, but interestingly Virgin Wines are still accepting new orders, despite rendering the Company into the area of it incurring serious reputational damage to the Company's hitherto Brand name.....In essence, poor and very disappointing.....”

Posted 1 year ago

“Gave 3 weeks notice that the wines were required for delivery on 8 October 2022. Called them on 5 October and was assured that the delivery was on. You guessed it not delivered as faithfully promised despite DHL showing at their depot since yesterday. They can keep them and I will order no more. The wines are ok to be fair but the customer service poor and the delovery a shambles.”

Posted 1 year ago

“I ordered just 1 pack of 12 wines they were claiming were really good. As a Spanish I know how to recognize good wine, and this was not the best. Mass produced mainstream wines... A few months after that I find that they took more than 120 pounds from my account for a subscription that I never authorised. Tried to cancel the wines and the subscription but it was impossible and nothing displayed at their websites. After 1 week I am still waiting for the wines that I need to refuse to get my money back (minus 8 pound delivery) and be able to pay my bills.”

Posted 1 year ago

“Underhanded tactics to regularly take money FORCING you to buy from them. Luckily I used Paypal and cancelled they "automatic" payment, filled a dispute, Paypal agreed, closed the case in my favour and got my money back. Two fingers to the CEO of Virgin Wines. Not 6-8 months of fighting to get the money back like others.”

Posted 1 year ago

“Ordered case of champagne and paid for day delivery. I was then emailed to say I had to sign for the delivery. I waited in all day then was informed the wine would arrive the next day when I wasn't in. They cancelled delivery and now I'm over £400 down to be reimbursed in 5 days. What a bunch of time wasters.”

Posted 1 year ago

“I bought a case of wine for a friend to say thank you back in January as a one-off to be delivered to their home. I have just realised that they have been charging £25 on my credit card every month since. I did not sign up or agree to any membership plan. They have set it as a default and purposely made it unclear on their website. Having spoken to the pompous manager, he was unhelpful and unprofessional and thinks it is OK for Virgin Wines to trick and mislead their customers. I did not receive any notification of being signed up to a wine club and no emails from them at all since my purchase back in January and yet still proceed to take my money for 8 months! This is deceitful and a con and have reported to the consumer watchdog. I will never use Virgin Wines again!”

Posted 1 year ago

“I ordered a case of virgin wine on the back of a voucher I received when I purchased a Russell hobbs blender - For some reason VIRGIN WINES have used my credit card details and processed another order and delivered ANOTHER case of wine to my house”

Posted 1 year ago

“Very poor customer service, lots of promises but no action. My order was sent to the wrong address. I informed Virgin Wines of their mistake, to which they were extremely apologetic, but six days later, I'm still waiting for my order. Terrible service, poor customer experience, as left feeling disappointed, and dissatisfied.. Would not recommend!”

Posted 1 year ago

“Let’s see. You fall for the attractive time limited offer on the printed cards you receive with Amazon packages. Seems a good deal, yes? Oh no. You’re part of the customer churn from the oh so clever CEO/CMO. You’re just a disposable asset now. Virginwines may get lucky and keep you as a subscribed wine club member. So what’s wrong with that? Monthly payments, so if you forget or don’t order often they build up. No problem though you can get a refund if you can get passed the “give us another try” customer services. You also get bombarded with texts and emails, temping offers for over priced wine. Worst of all? You’d be lucky to get your delivery. Delays, damages, lost boxes you name it. No problem, customer services can help. Nope, they haven’t a clue what’s going on. Support your local wine merchant, they’re knowledgeable and need the business.”

Posted 1 year ago

“Nasty metallic wine. Very low quality, and not worth the money.”

Posted 2 years ago

“Le Pont Diable Tastes like lemon juice with a twang not going S far as vinegar but nasty.”

Posted 2 years ago

“Terrible customer service Poor Value Poor quality overpriced wine”

Posted 2 years ago

“You stole £121.87 from my bank account!!!”

Posted 2 years ago

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Virgin Wines is rated 1.6 based on 71 reviews