Vitamin Grocer AU Reviews

Name: Vitamin Grocer AU
Rating: 4.35

4.4 Rating 3,204 Reviews

85 %

of reviewers recommend Vitamin Grocer AU

4.4

Based on 3,204 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

301-509-3896

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Vitamin Grocer AU 5 star review on 19th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have NOT received my items and it’s been over a month!!”

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“I have been waiting for a month for this delivery. I wonder if it will ever arrive.”

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“They shipped my product to Germany, not New Zealand. Have contacted customer service twice and no reply. Don’t order from this site!”

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“3 months later and no delivery. Don't be scammed by them. They are rude and unhelpful.”

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“Not only the delivery were delivered after over a month and a half.the product got delivered damaged . Leaking.”

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“Same here!!!! Don't be a fool again!!!!!!!!!! No refund, no reply, they are scammer!!!!!!!!! "Definitely do not order from this company. Very misleading using AUSTRALIA in their name and an 'au' website! Ordered 8 weeks ago, still have not received order. Contacted 'customer service' twice, just get system generated replies blaming pandemic.”

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“Same here!!!! Don't be a fool again !!!!!!!!!!!!!!!!!!! No refund, No reply, they are scammers!!!!!!!!!!!! "Definitely do not order from this company. Very misleading using AUSTRALIA in their name and an 'au' website! Ordered 8 weeks ago, still have not received order. Contacted 'customer service' twice, just get system generated replies blaming pandemic."”

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“Absolutely assholes they refused a refund and both their website and their PayPal states they are in Australia when they are not!!! Do not purchase they are scammers!!! I got my money back thanks to PayPal”

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“Definitely do not order from this company. Very misleading using AUSTRALIA in their name and an 'au' website! Ordered 8 weeks ago, still have not received order. Contacted 'customer service' twice, just get system generated replies blaming pandemic. I have since placed 2 orders with iherb and received both! Have requested a refund but will not refund unless l return stock, well l would if i had it!!! I wish l had read the reviews before ordering. They only post positive reviews on their website of course! Do not use this company unless you want to be added to the list of people who have been ripped off!!”

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“Worst company Scammers Do not use”

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“2 months later and order still has not arrived. Vitamin Grocer directs Me to DHL, DHL refers me to Vitamin Grocer. The cycle continues, but still not product, no refund and no assistance.”

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“We have had payment taken from our account $67.28 aud ....transaction ID 3Y287813F37670829 ....was ment to b for 10mg of natrol brand of melatonin strawberry flavour....not a happy customer at all we have emailed loads of timed”

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“Ordered over 2 months ago. Still nothing Use iherb not this scammer”

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“Most appalling and disgusting customer service. They had ignored emails, poke in a very unprofessional manner, being sarcastic, passive aggressive and very rude. refusing to help with my lost order even though DHL have suggested that it is lost. Do not recommend this company!”

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“Appalling "customer service". Product still in New York even though ordered it 9 May. I doubt I'll ever see it. Their responses to my emails are extremley rude and completely unsatisfactory. Please stay away from this very dodgy company.”

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“I purchased some fish food from this mob on the 21st of April its now the 2nd of June and still hasn't arrived. I messaged there customer care and found them rude and unhelpful using the virus for an excuse. Though I have purchased other items from China and gotten them faster than this. Never again.”

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“Package never received. Customer support via email was atrocious, rude and aggressive and misinformed. Will never purchase from vitamin grocer again”

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“Your customer service response person who refused to provide their name was difficult; confusing and illiterate! You need to improve your communications when dealing with customers and not be argumentative.”

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“Hopeless, cant track the parcel even after paying extra for the courier, late and to top it off the bottle is short 8 tablets and it wasnt cause of customs, when adviced on product being short they tell you to contact a different company”

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“It's no reef safe it killed all my corals an did not help my fish thay are all dead now thanks for your help”

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Vitamin Grocer AU is rated 4.4 based on 3,204 reviews