Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.79

4.8 Rating 540 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 540 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good experience”

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Posted 6 years ago

“Excellent company, professional and very experienced and qualified staff”

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Posted 6 years ago

“We purchased the Raiser chair and we and our appropriate residents couldn't be happier”

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Posted 6 years ago

“Friendly, efficient and thoughtful.”

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Posted 6 years ago

“The gas strut was not replaced in the end - only the broken end fitting of it . My husband was with the fitter when this was done, and he showed him what had happened. The gas strut was not replaced in the end - only the broken end fitting of it . My husband was with the fitter when this was done, and he showed him what had happened. Very pleased with how comfortable my sister is in the chair now though !”

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Posted 6 years ago

Many thanks for your review, and I'm very sorry you didn't experience our usual level of service. From what I understand, this was one of our chairs but had been purchased second hand from someone else. We carried out a service for the chair but the engineer involved (who is no longer with the company) unfortunately didn't notice that there was a problem with the gas strut. A subsequent visit by one of our seating assessors was booked to ensure the chair was set up correctly for the person, which was when the gas strut problem was noticed. This in turn meant that we couldn't finalise setup until the gas strut was fitted by another engineer. So all in all, this was certainly a chapter of accidents and not a normal state of affairs, for which we sincerely apologise. We do have very detailed service documents with items to check and service, but in this instance this checklist wasn't followed as it should have been. We are confident this particular issue will not reoccur, and once again are sorry for the inconvenience caused. Many thanks for your understanding and thanks for taking the time to review us. Kind regards Tristan

Posted 6 years ago

“The chair has made such an improvement to my wife's life. It is extremely comfortable and being able to adapt positions means she is well supported at the sides. Being on wheels cuts out two transfers from chair to wheelchair to bed and vice versa so things are easier for me and our Carers.”

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Posted 6 years ago

“Excellent service delivered with care and dignity.”

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Posted 6 years ago

“Very good service”

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