Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.79

4.8 Rating 540 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 540 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor communication and very delayed delivery date of product ordered”

Helpful Report

Posted 5 years ago

Good morning, and many thanks for your comments. We are sorry you feel we have not communicated we should and that the delivery has been delayed following your order. I've looked into this and we received your order on 6th November and proceeded with manufacturer of this bespoke chair straight away. These chairs have a lead time of 6 weeks, and the Christmas period at the factory is extremely busy as you can imagine! However, we have ensured that you receive this chair before Christmas and have booked to deliver this to you on 19th December. We hope the client and yourselves will be pleased with the chair that has been made, and look forward to delivering and setting it up next week. Kind regards, George

Posted 5 years ago

“Excellent service from start to finish”

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Posted 5 years ago

“Great non-pushy informative advice. Friendly and fully understands difficulties of buying for someone who wants to remain fully independent,,”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Great customer service as always”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“On time and efficient”

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Posted 5 years ago

“Very good service”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Very good service”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Friendly and efficient......plus coffee and a biscuit - bonus”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Very good sevice”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Just to say we had 3 lifting chairs serviced yesterday and was done with no problems at all, we had to keep 2 free in case we needed them at any one time and the two men that was doing the work were nothing less than professional and patient throughout. Thank you again.”

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Posted 5 years ago

“Friendly warm reception. Great overall service”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Really helpfull jared waited around for me thank younso much”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Easy to deal with. Extremely obliging staff who understand disability needs. Thoroughly recommend them.”

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Posted 5 years ago

“Please visit Yorkshire Card it is great place if you are looking for that special thing to with mobility. The Staff are great and very helpful”

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Posted 5 years ago

“Very efficient communication and very understanding. Slightly let down by the delivery company but I hope that was a one off. Overall satisfactory service.”

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Posted 5 years ago

Hello Edwin Many thanks for your positive review. I can only apologise for the experience with the courier company, we use them on a regular basis and generally haven’t had many issues but I understand in this situation it was very frustrating for you so I appreciate your patience with the whole situation. I’ve taken this up with our account manager at the courier firm to try to prevent this from happening in the future. Glad you are enjoying your new Freedom chair! Warm Regards, David Jordan Retail Showroom Manager

Posted 5 years ago

“Lovely oblging sales person”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“The wheelchair is very adaptable and looks comfortable. Only just purchased so time will tell.”

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Posted 5 years ago

“Friendly and efficient staff”

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Posted 5 years ago

“The man who brought me my new mattress was very polite and helpful and the mattress is very comfortable thank you”

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Posted 5 years ago

“Very helpful staff”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

Vivid Care is rated 4.8 based on 540 reviews