Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.80

4.8 Rating 512 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had excellent service from John Hulbert at Yorkshire Care when we bought a stair lift for my husband last year. Nothing was too much trouble. John made several visits to our home to help us make the best choice. Thanks also to Gary for his patience and expertise when buying a walker earlier this year.”

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Posted 5 years ago

“My wife and I were most impressed and look foreword to the bath lift being installed in the next few days. Richard Kelsey”

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Posted 5 years ago

“Gave us time to try out equiptment”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Gave us time to try out equiptment”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“David was extremely helpful and knowledgable.”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Helpful polite staff”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Really helpful and informative, made it all so easy !”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“We bought a riser recliner chair for my aunt. The chair was made to measure and she chose the colour and fabric to cover it. The design of the chair suits my aunts size, she has no problems operating it and we are all generally happy with the chair. The staff at Yorkshire Care Equipment, both in the office and the salesman, were very helpful.”

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Posted 5 years ago

“Very prompt online service but I was disappointed that the Knaresborough showroom is not open on Saturdays which is the most convenient day for those still working Monday-Friday to come in and actually view larger equipment and items before deciding to purchase or not.”

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Posted 5 years ago

Hello Josephine Many thanks for your 5 star review, it's much appreciated! I thought it was worth mentioning that if there is a specific large product item you are interested in we can either offer a no obligation home demonstration Monday-Friday if that is more achievable, or we have in the past done an appointment on a Saturday at the showroom as a special. If you do want to book something or discuss this further, please speak to our showroom manager David Jordan on 01423 799960. Many thanks! Tristan

Posted 5 years ago

“Very informative and helpful”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

“Very efficient with good quality products”

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Posted 5 years ago

“Excellent and speed6 service”

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Posted 5 years ago

“Very good experience”

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Posted 5 years ago

“Excellent company, professional and very experienced and qualified staff”

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Posted 5 years ago

“We purchased the Raiser chair and we and our appropriate residents couldn't be happier”

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Posted 5 years ago

“Friendly, efficient and thoughtful.”

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Posted 5 years ago

“The gas strut was not replaced in the end - only the broken end fitting of it . My husband was with the fitter when this was done, and he showed him what had happened. The gas strut was not replaced in the end - only the broken end fitting of it . My husband was with the fitter when this was done, and he showed him what had happened. Very pleased with how comfortable my sister is in the chair now though !”

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Posted 5 years ago

Many thanks for your review, and I'm very sorry you didn't experience our usual level of service. From what I understand, this was one of our chairs but had been purchased second hand from someone else. We carried out a service for the chair but the engineer involved (who is no longer with the company) unfortunately didn't notice that there was a problem with the gas strut. A subsequent visit by one of our seating assessors was booked to ensure the chair was set up correctly for the person, which was when the gas strut problem was noticed. This in turn meant that we couldn't finalise setup until the gas strut was fitted by another engineer. So all in all, this was certainly a chapter of accidents and not a normal state of affairs, for which we sincerely apologise. We do have very detailed service documents with items to check and service, but in this instance this checklist wasn't followed as it should have been. We are confident this particular issue will not reoccur, and once again are sorry for the inconvenience caused. Many thanks for your understanding and thanks for taking the time to review us. Kind regards Tristan

Posted 5 years ago

“The chair has made such an improvement to my wife's life. It is extremely comfortable and being able to adapt positions means she is well supported at the sides. Being on wheels cuts out two transfers from chair to wheelchair to bed and vice versa so things are easier for me and our Carers.”

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Posted 5 years ago

“Excellent service delivered with care and dignity.”

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Posted 5 years ago

“Very good service”

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(Yorkshire Care Equipment - Harrogate) - Posted 5 years ago

Vivid Care is rated 4.8 based on 512 reviews