Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.81

4.8 Rating 463 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 463 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

Write Your review

Tell us how Vivid Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very informative and helpful”

Helpful Report

(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Very efficient with good quality products”

Helpful Report

Posted 4 years ago

“Excellent and speed6 service”

Helpful Report

Posted 4 years ago

“Very good experience”

Helpful Report

Posted 4 years ago

“Excellent company, professional and very experienced and qualified staff”

Helpful Report

Posted 4 years ago

“We purchased the Raiser chair and we and our appropriate residents couldn't be happier”

Helpful Report

Posted 4 years ago

“Friendly, efficient and thoughtful.”

Helpful Report

Posted 4 years ago

“The gas strut was not replaced in the end - only the broken end fitting of it . My husband was with the fitter when this was done, and he showed him what had happened. The gas strut was not replaced in the end - only the broken end fitting of it . My husband was with the fitter when this was done, and he showed him what had happened. Very pleased with how comfortable my sister is in the chair now though !”

Helpful Report

Posted 4 years ago

Many thanks for your review, and I'm very sorry you didn't experience our usual level of service. From what I understand, this was one of our chairs but had been purchased second hand from someone else. We carried out a service for the chair but the engineer involved (who is no longer with the company) unfortunately didn't notice that there was a problem with the gas strut. A subsequent visit by one of our seating assessors was booked to ensure the chair was set up correctly for the person, which was when the gas strut problem was noticed. This in turn meant that we couldn't finalise setup until the gas strut was fitted by another engineer. So all in all, this was certainly a chapter of accidents and not a normal state of affairs, for which we sincerely apologise. We do have very detailed service documents with items to check and service, but in this instance this checklist wasn't followed as it should have been. We are confident this particular issue will not reoccur, and once again are sorry for the inconvenience caused. Many thanks for your understanding and thanks for taking the time to review us. Kind regards Tristan

Posted 4 years ago

“The chair has made such an improvement to my wife's life. It is extremely comfortable and being able to adapt positions means she is well supported at the sides. Being on wheels cuts out two transfers from chair to wheelchair to bed and vice versa so things are easier for me and our Carers.”

Helpful Report

Posted 4 years ago

“Excellent service delivered with care and dignity.”

Helpful Report

Posted 4 years ago

“Very good service”

Helpful Report

(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Brilliant service , wouldn’t go anywhere else.”

Helpful Report

Posted 4 years ago

“Profesional service with a smile😋”

Helpful Report

(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Good customer service”

Helpful Report

(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Wonderful assistance and bespoke crutches.”

Helpful Report

(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Having made several large purchases from Yorkshire Care Equipment over the last few years, I have found their staff to be friendly, courteous and helpful. They have gone to extreme lengths to make sure that the products I purchased were appropriate and suitable. Highly recommended.”

Helpful Report

Posted 4 years ago

“Always helpful friendly staff”

Helpful Report

(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“So helpfull”

Helpful Report

(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“My comments can only apply to my initial visit to the showroom. I have placed an order and await delivery and after -sales service.However, I was impressed with the care and attention and the time spent with us by Podraig. I was also impressed with the range of the stock held in-house.”

Helpful Report

Posted 4 years ago

“Good service”

Helpful Report

(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

Vivid Care is rated 4.8 based on 463 reviews