Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.79

4.8 Rating 583 Reviews

95 %

of reviewers recommend Vivid Care

4.8

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 2nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my Lento riser recliner from Vivid Care because I had had dealings, of a smaller kind, previously and I knew they could be trusted with my ever-decreasing abilities after 60+ years of arthritis. I was not wrong. From Maxine, who dealt with my initial enquiry (always helpful and patient and friendly: never at all pushing) through the delivery guys who set it up, Natalie who sorted a service for me (probably unnecessary as nothing wrong but after over a year I wanted to be sure) to the lovely, very competent, helpful, kind young man who did the servicing, everything was good and reassuring.”

Helpful Report

Posted 2 years ago

“Booked a wheelchair service. Great technician who made it fit for purpose, and ordered futher parts for full job. Helpful office staff too! Thanks”

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Posted 2 years ago

“Excellent customer service from Maxine. Lots of advice given, even leant me a belt to try out before buying”

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Posted 2 years ago

“Great product, no useless sales patter, great price, good business practices, can't speak highly enough, will keep in touch for future purchases, highly recommended”

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Posted 2 years ago

“What an amazing service. Zoe contacted us to let us know the Knaresborough Road store is closing. She remembered that we had expressed an interest in a bed. My 94 year old mother and I went to the store and David was amazingly patient and helpful in Zoe's absence on holiday. He was keen that she got the right bed for her - in the same way Zoe had taken pains when a chair was chosen. We have dealt with an alternative provider for both these items and they had to be sent back. My very particular choosy mother is extremely satisfied with her current purchases”

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Posted 2 years ago

“Zoe was an absolute pro - understood what I needed and made it happen. Many thanks.”

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Posted 2 years ago

“You were great in working out what would work best for my brother. He and his carers love the new wheelchair. But the delay in the manufacture of the wheelchair was a huge problem, made worse by them not keeping us up to date with delays in manufacturing. But you did all you can to find out what the situation was.”

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Posted 2 years ago

“Fantastic customer service and attention to detail. Thank you!”

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Posted 2 years ago

“As an Occupational Therapist, Vivid Care have been good to work with on different occaisions. They are always quick to respond and helpful during product demonstration visits. David Jordan even went the extra mile with a query we had, sharing a video after the visit.”

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Posted 2 years ago

“Very prompt phone service no waiting in queue. Engineer came the next day for repair urgently needed. Excellent contact during repair. Shame everything is so expensive but I guess that’s the nature of disability.”

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Posted 2 years ago

“Your response with regard to breakdown of rise recline seating was very good and the engineer who attended was excellent. Again, when requesting information on alternate seating available through Vivid was good.”

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Posted 2 years ago

“Very helpful and and professional service when we visited to view, and then purchase, a walking aid.”

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Posted 2 years ago

“A very helpful and professional service when we visited to see and then purchase a walking aid.”

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Posted 2 years ago

“Great service and very quick to visit my mum’s home to check her chair”

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Posted 2 years ago

“Most helpful and even though you are not on our list of suppliers, they still helped with the order and now we have the item which was much needed. It would be good if we could have Vivid as one of our suppliers so we may order more equiptment”

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Posted 2 years ago

“Very happy with product and very happy with the service.”

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Posted 2 years ago

“Your service was friendly, informative and efficient. It was made very clear that if we had any problems with the chair we could phone you and ask for support. We didn't need to but I was confident the support would be there if needed.”

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Posted 2 years ago

“Vivid care responded quickly to my concerns.”

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Posted 2 years ago

“Item as described, thank you”

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Posted 2 years ago

“Excellent product knowledge and customer service”

Helpful Report

Posted 2 years ago

Vivid Care is rated 4.8 based on 583 reviews