Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“crooks & thieves. avoid.”

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Posted 7 years ago

“I give the infamous Vodafone zero star. Give them a wide berth.”

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Posted 7 years ago

“Scumbags. Do yourself a favour - avoid.”

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Posted 7 years ago

“They messed up my contract and refused to fix it (This is in Spain). I set up an package deal with them for WiFi, 2 sim cards, Tv and HBO for 2 years, with 50% discount for the first year and free set up. supposedly this would cost €68 a month and therefore €34 for the first year. My first bill came in a month late and was €121. I went to the store and they told me to block the transfer and that they would try to fix it. A week later, it still wasn't fixed and they had tried to take the money out again. I went back to the shop and they told me to wait longer. 2 weeks after this, they cut off my phones and wifi on a Saturday. I went to the store again and they shrugged their shoulders told me to complain in the Ayuntamiento (the town hall) and that it was out of their hands. They also refused to give me the number for ANYONE in the company that could help me. I have had to pay the €120 bill to keep my internet and phone going and am currently dealing with the town hall and local government who are trying to help me get a refund. Useless, blame-shifting morons with no idea of customer service. AVOID!”

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Posted 7 years ago

“Vodafone is a mafia. Avoid at all costs.”

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Posted 7 years ago

“Charged me for a bill that I cancelled in my allocated time and then sent ballifs to my door to collect it. WOULD NOT RECOMMEND VODAFONE”

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Posted 7 years ago

“Everything went wrong. Avoid Vodacrap like the AIDS.”

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Posted 7 years ago

“Company are dishonest & thieves.”

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Posted 7 years ago

“Q: How does Vodafone make profits? A: By cheating and robbing customers.”

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Posted 7 years ago

“Vodafone - contemptible crooks. Avoid like the plague.”

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Posted 7 years ago

“Excellent crooks and thieves.”

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Posted 7 years ago

“Getting through to someone on their customer service is hopeless. Just a warren of voice commands leading to another menu. Sort it out! Also, why can I not get reception in the middle of the west end or city with regularity?”

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Posted 7 years ago

“everything from start to finish. vodsfone are brilliant crooks and thieves.”

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Posted 7 years ago

“everything from the word go.”

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Posted 7 years ago

“everything. the crappiest setup and people that i have seen.”

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Posted 7 years ago

“vodafone is a cartload of monkey - crooks and thieves.”

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Posted 7 years ago

“Crooks, thieves and rotten to the core.”

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Posted 7 years ago

“Avoid at all cost! Small mistake with mobile broadband had no cap set paid a 200pound first bill no help or understanding from Vodafone but 40pound knocked off. Clearly in it to make money!”

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Posted 7 years ago

“Unlock a phone easily within 24/48hrs as per Company & industry guidelines ..... Not Vodaphone , after 20yrs plus of loyalty they just don’t care when you have problems or more importantly want to leave / change. History ; started 6 day’s ago ; 7 x online unlock for completions later + 2 of the same forms completed by their own customer service dept’s. 2 x further seperate customer Service escalations repeating the WHOLE process again with promises of ‘within 1 hr’ contact back. No contact made. Final call this morning led to same process but with a team member that took responsibility & promised a resolution within 24 hrs. Just received another confirmation of receipt of the same forms completed that will be processed within 48hrs unless their is a problem ..... which on 11 very very similar occasions their has been because the automated reply says so !?. We are not hopeful & still have no mobile phone service on our original contract I phone with Vodaphone ..... Do not enter into any transaction with this major plc company - Vodaphone.”

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Posted 7 years ago

“Vodafone company should be closed down, and invistigated for taking money from their customer, they doing fraud.”

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Posted 7 years ago

Vodafone is rated 1.2 based on 2,012 reviews