Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst experience with customer service. I cannot recommend it to anyone. I was mistreated and misinformed by 7 our of 9 agents. Such a poor customer service coming from such a big company.”

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Posted 7 years ago

“On hold for 1 hour 30 minutes & still no one picking up”

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Posted 7 years ago

“Terrible company lacking in all departments. Their online chat is terrible (You will be on it 3 hours before you speak to anyone). A tip: If on online chat ask them for a letter of deadlock (a manager seems to come on when you do that to save you about 2 hours). Their telephone line is just as bad. NEVER EVER GOING WITH VODAFONE AGAIN!”

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Posted 7 years ago

“Nightmare to give notice on 4 letters later and 16 phone calls later finally my service will be terminated ! Has taken a long time and been very stressful I will be glad when next week comes and hope it is disconnected and no more bills Glad I went back to my old phone provider I know I won't have problems with them !”

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Posted 7 years ago

“Giving them 1 star as there is no option to give 0 star..Pathetic service by Vodafone UK... Called for upgrading my contract.. call connected immediately... the agent offered my the options which were not matching the deals that I saw on the internet... so I asked for my PUK code.. he said he will transfer me to Cancellation department... then the call got disconnected... I called them again but this time called their cancellations department.. It said the wait is between 40 and 60 mins... been waiting for close to 1 hr and 30 mins now and still no one attended the call.... I am very surprised that they are interested in only in new customer and not their existing customers who are planning to leave.... I will definitely not recommend vodafone to any of my friends...”

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Posted 7 years ago

“Extremely poor service bordering with breaking the law. I was refused a contract based on "computer says no" credit check with Vodafone refusing to provide any explanation. When I checked my credit score and reports from Experian and other credit agencies the score was excellent. If Vodafone refuses a service they should provide a legitimate reason otherwise it is nothing short of unlawful discrimination.”

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Posted 7 years ago

“Went to the Wandsworth branch today I met Keval , THIS MAN IS A CREDIT TO THE WANDSWORTH BRANCH, he really helped me and the young chap who was training was really good and helpful. thank you for all of your help my mobile is now up and running many thanks Gerard.”

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Posted 7 years ago

“Stay away from vodafone.. They are crooks and they stink.”

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Posted 7 years ago

“Stuck offline from switching from my previous isp for over a week now.”

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Posted 7 years ago

“Bad lot. Crooks and thieves. Avoid.”

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Posted 7 years ago

“why after my cancellation Vodafone keeps taking money from my bank account!!!!?!?!?!!?!?!?!!?!?!?”

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Posted 7 years ago

“Ordered a new router, with an expected time of 2 days. 10 days later, and 2 phone calls later, it is still not here. Avoid at all costs.”

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Posted 7 years ago

“Professional customer service.”

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Posted 7 years ago

“Worst phone provider I've ever been with. Always trying to sell you things you don't want. The other day they rang trying to be helpful by offering me a better contract that did have more data but also cost 5 pounds more when I already pay 45 pounds per month, when online I could get a lot more data than they offered for 29.99. Useless customer service. They pay no attention to what you tell them on the phone. This box says "what went wrong?" A better question would be "what went right?"”

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Posted 7 years ago

“Was in urgent need of a micro sim for a phone which had been purchased elsewhere for a birthday gift. As long standing customer sim and delivery was to be free. Sim arrived the very next day, but invoice followed two days later for full cost, but one quick chat and it was credited to account whilst still online.”

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Posted 7 years ago

“The worst customer service imaginable. I have been a customer for over 8 years and in this time have had countless issues with them unable to get anything right, always making false promises and providing me with incorrect information. Every member of staff you speak to on the phone letts you that last one was wrong and they all lie. I think they just try and tell you what they think you want to hear to get you off the phone. Even the highest point of contact (apparently - not positive cz i can’t believe a word any of them say) dont know how to speak correct english, dont listen to what you are saying and shout over you, give you false promises and information. I have only stayed with them for the cheap tarriffs but taking all the hassle the cause into account it is really not worth it. You get what you pay for. They obviously don’t have a clue what they are doing and its baffling how such a despicable company had survived for this long. I hope it goes bust so people can stop getting ripped off by them. Atleast they are releasing me from my contract because they “can’t afford to compensate me further” for their mistakes (charging me for 23 months for paper bills they have been sending to an address i moved out of almost three years ago without my knowledge)”

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Posted 7 years ago

“Everything went wrong!! The worst customer service ever.”

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Posted 7 years ago

“I can't believe the way I was spoken to on the phone trying to sort our an issue I had with Vodafone after being sold something and not being lied to about the prices, I then asked to speak to the manager as he said he can't do anything where the chap from customer service laughed at me!!!!! Furious and disgusted is an understandment”

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Posted 7 years ago

“If you have been cheated and robbed by Vodafone, please spread the word. Tell everyone you to avoid these crooks.”

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Posted 7 years ago

“rotten. avoid.”

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Posted 7 years ago

Vodafone is rated 1.2 based on 2,012 reviews