Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst customer service, if you want to cancel your contract they will tell you that their sytem is down..... I’m glad I’m no longer with vodafone. They charged me for 2 months for the contract that I never agreed. 👎👎👎👎”

Helpful Report

Posted 7 years ago

“Vodafone customer service along with the people working in Vodafone stores - the worst service I have ever experienced... To begin with, in June 2017 I received a call offering me to upgrade my contract. The one I had was £20 per month for 20gb and unlimited texts and calls, however the girl taking to me asked if I wanted to change it for a contract that is £40 per month, it would include 40gb and unlimited texts and calls. I said no, because the contract I had was good for me. Anyway, after a month I received a bill that was for the new contract. I called Vodafone straight away and they were acting surprised that my plan was changed without my permission. The Vodafone Customer Care workers said that they will fix it straight away. So I waited about a week, but nothing has been done. I called Vodafone again and I got the same result again - nothing. I visited the store in Camden Town, London and explained the situation, but they just told me that it is not their business and I should call Vodafone Customer Care again. And so I did. Can you guess what result I got after a call? Nothing has changed, of course. I went to Vodafone in Selfridges and the girl working there told me that she can’t do anything, but she will put some note on my account so the next time I call Vodafone Customer Care, they would see it and fix it immediately. I called again. It actually took me around three more phone calls and hours spent on hold when one day someone picked up, listened to my problem and changed my contract back to normal and told that I can ask for a compensation. It also took me till around the end of July 2017 to get this problem over with. And, if you haven’t guessed, I didn’t get any compensation. Anyway, this is not the end of my problems with Vodafone. My data allowance renews on the first day of the month. This month, on the morning of 4th November, I opened my Vodafone app and it was saying that I’m left with only 5.6gb. I was shocked, I knew that I couldn’t have spent 14.4gb in three days using instagram and google. I gave a call to Vodafone Customer Care straight away. The man on the phone said it is a system error and that they will give me additional data in few moments. Almost a week passed and nothing, as always when you call Vodafone. I wasn’t surprised at all. On Friday (10th November) I called again, they told me that I have to go to Vodafone store to get this sorted. I went to Vodafone store in Wedtfield in Stratford the next day. The girl who was supposed to help me just asked to open my Vodafone app and she said that there are a lot of customers with the same problem. She told me that it is clearly a mistake of the system and that I actually have more data than the app shows me. She told me not to worry about it and that I definitely won’t run out of internet soon. This morning (12th November) I received a message that I’m out of data... I called Vodafone Customer Care again and the girl on the phone told me that she will speak to her manager and then transfer my case to a team of techincians. She said that after eight working days I should start getting updates on that. She also tried to make me calm that on the 1st of December I will have data again. Amazing. Because ‘I don’t really need it for the rest of this month’. I recived a call from the manager few minutes later, he asked how is my day and said that they will have a look at this problem... Once again Vodafone proved itself absoulutely unreliable. Yes, the people are polite when they speak to you, they make you feel like you are important, and they will try their best to help you, but the truth is that they don’t. I’m really dissapointed and would never recommend anyone to sign a contract with Vodafone if they just want a reliable service without constantly having problems. Vodafone definitely offered me the worst service I have ever had in my life. What will I do next? Probably try to terminate my contract somehow and look for another telecommunications company. I believe that absolutely anything would be better than Vodafone.”

Helpful Report

Posted 7 years ago

“I have been with Vodafone for over 8 years, heaven knows why! The customer service they provide, or rather don't provide, is the worst I have ever experienced. They all seem to make promises to sort things, but then when you check, they haven't. Plus you are always on hold for an average of 30 to 40 mins per phone call, and when it takes 3 or 4 or 5 or 6 or more times to call and resolve issues, it seems as though you spend more time on hold to them that not! I am finally coming to my senses and leaving them!”

Helpful Report

Posted 7 years ago

“Worst Network worst customer care service”

Helpful Report

Posted 7 years ago

“Whenever they try to do something to my account they make a pig's ear of it, requiring multiple lengthy phone calls to get it put right. Latest instance - I bought a new phone for my son which for some reason they sent with two sims. After multiple phone calls, including a 40 minute one this evening with their badly mis-named Special Customer Service team, they still can't manage to activate it with either of the sims. Their best suggestion was that I should drive 30 miles and visit a Vodafone shop to get it sorted out! An organisation which has very obviously cut its customer services costs to the bone, with the result that they can't provide any useful customer service at all. Avoid.”

Helpful Report

Posted 7 years ago

“If you’re an existing customer or about to switch from Vodafone there is a total lack of transparency with their billing and contracts, and an inability to resolve even the simplest of enquiries or disputes on the phone. Going to Vodafone shop is not much better. I have wasted my many hours of my life trying to get sense from the Vodafone helpline I am now out of contact and so glad to be (nearly) shut of them once and for all..”

Helpful Report

Posted 7 years ago

“What a lot of complaints! What a lot of nonsense. Most of the problems have been caused by the mobile users themselves. I have been with Vodafone for a few years and have had no issues at all! I have recently upgraded my phone to the latest iPhone x and except for the slight delay in receiving it, everything is fine. Rang 191 to discuss when the changeover to the new contract would happen. The op was most helpful. Check your data use if you find it expensive. Look at your phone settings.”

Helpful Report

Posted 7 years ago

“Worst customer service ever... 40 ,ins to speak to someone and rude... AVOID THEM”

Helpful Report

Posted 7 years ago

“STAY AWAY, STAY AWAY! DO NOT LET ANY LOVED ONE DEAL WITH THEM EITHER! NOT EVEN WORTHY OF 1 STAR Worst customer service ever, no transparency, misleading sales team working in PPI-style scam to get you lured into a deal full of hidden costs, with NO warning and NO prior information. Billing is not transparent and they cannot provide details on how they calculate usage when asked, EXTORTIONATE CHARGES (£170 for 6gb, in what world is that reasonable), and they won't budge when we try to dispute it.”

Helpful Report

Posted 7 years ago

“NOT EVEN WORTHY OF 1 STAR Worst customer service ever, no transparency, misleading sales team working in PPI-style scam to get you lured into a deal full of hidden costs, with NO warning and NO prior information. Billing is not transparent and they cannot provide details on how they calculate usage when asked, EXTORTIONATE CHARGES (£170 for 6gb, in what world is that reasonable), and they won't budge when we try to dispute it.”

Helpful Report

Posted 7 years ago

“I have had the worst experience with my contract with Vodafone I have had nothing but issues and it's ridiculous don't get a contract with them you'll regret it!!!!”

Helpful Report

Posted 7 years ago

“Closed my account with them as they decided to increase my tariff. At the end my account was in credit. Very difficult to get the money refunded. Various excuses given but still no sign of my money! Be very careful.”

Helpful Report

Posted 7 years ago

“They have kept me updated.”

Helpful Report

Posted 7 years ago

“I cancel a contract because be finished time. I called back to the end of the contract and they told me that I not cancel a contract. Write date and name with what you talked about cancel contract. Vodafone is stealing money from people!!!”

Vodafone 1 star review on 2nd November 2017

Helpful Report

Posted 7 years ago

“My iPhone 6S was snatched by a fast cyclist while waiting for a bus in Dublin. I used my husband's phone to contact my daughter who contacted Vodafone. Within 5 mins the sim had been cancelled. I went straight to Vodafone I. Forestside Belfast when I got back to Belfast and again they were so helpful . They gave me a very competitive price and I got an iPhone 7. Honestly so helpful. Many thanks”

Helpful Report

Posted 7 years ago

“Commitments made on call did not match service and charges that followed”

Helpful Report

Posted 7 years ago

“We have been waiting since last Friday 20th October to go live. The web chat team are a complete and utter waste of time. Contacted complaints was told they would be in touch within 48 hrs still no reply. It's now been 9 days since we we meant to go live with our broadband and 7 days since I issued a complaint.”

Helpful Report

Posted 7 years ago

“We are having trouble getting the free gift that was promised when we signed up. I wish we had read the reviews before we joined up with them. Awful customer service”

Helpful Report

Posted 7 years ago

“Awful service with direct debits. Mine were stopped without my knowing then I got hit with penalties for not paying on time. I would not ever recommend them. When I started with them they were excellent but since payments have been taken over by another company they have gone downhill. When I phone the staff are very helpful, it's just a pity the ones at the top make up the the rules. I have now left and got a far better deal elsewhere and far better service.”

Helpful Report

Posted 7 years ago

“They lure you into a broadband deal with a free gift, which you can only claim after the cooling off period, with a code which does not work when yo finally receive it, and when I try for the 5th time two weeks later, all I get is an error message and then when I email the TLC company that this is outsourced to they are saying that I am a day too late! I can't call them and when I call to complain at Vodafone, they don't even log my complaint and just refer to TLC. TLC just refers to T's and C's. They should ask me to choose the gift the moment I join, as part of the registration. Then only deliver it after 45 days if they apparently don't trust their clients. When I recieve a text to ask me for my opinion of the call to Vodafone, I can't even send a bad score! Wifi glassfiber is very slow as well, connection is disrupted every minute. Regret signing for 2 years, will certainly leave straight after that.”

Helpful Report

Posted 7 years ago

Vodafone is rated 1.2 based on 2,012 reviews