Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything time I call to your agents I Everything time I call to your agents I get advised wrong things. I get told action is being taken but not even a courtesy call to advise anything has happened. Today I rang and spoke to Tony who rectified the issue bless him Vodafone only has certain individuals who are amazing at customer service like tony but the others don't have a clue. If I knew I would have this experience I would of never gone with Vodafone. My bill became over due and all Vodafone did was text me. Shows how much their customers mean to them. The contract was offered as one of the lowest hence why I went for it thinking I've got a good deal. Shortly my phone bill started going up and up until I was paying more than agreed. I've had good customer service today from Tony but all the other times have ruined my outlook on this company . Yes a reduction to my bill was made but money doesn't fix the horrible customer service I received with the agents being smart and rude or acting dumb when they have the notes in front of them. Sadly after my contract ends I won't be coming back to this company ever again and the bad experience I had I have passed to my friends because the fact a company can take so much money just for a simple phone contract and a fee if you don't pay in time. Fair enough if I didn't pay at all my all means the fee would be understandable but I made payments regularly and now they are charging me with a fee without looking out for the customer who might not be able to afford this. A fee none ever told me about it happened to be Tony who actually told me the truth of this fee I'm overall so disappointed I have never experienced something like this before and now I can't trust any of your agents because they might not be telling the truth. Not really fair on me but soon this will end Sandra Lisiak”

Helpful Report

Posted 7 years ago

“This company was not helpful and confused me greatly when I tried to get a phone. I wanted something that I could contact my friends and family from home with as well as something that I could talk to people in the UK with as well. They told me that of course they could do that and it seemed like a reasonable price. They did not bother to explain to me until afterward that this did not mean they had international texting or calls. just data. I had already paid and everything is non-refundable, so I am going to now spend 4 months not being able to text my family.”

Helpful Report

Posted 7 years ago

“Bunch of timewasters worst company”

Helpful Report

Posted 7 years ago

“Worst company ever, when you close your account they don't send you letter to confirm your account is closed so they just keep charging you money, I will never ever recommend them at all.”

Helpful Report

Posted 7 years ago

“I have an agreement for £12.60 per month. I have three phones. How do Vodafone manage to take out of my account over £60 per month?? They always make mistakes, promise to refund, and I have never yet received a refund!!!??? Just because they have my bank account details, they think they can steal how much money they like. Disgusting. Would never recommend, not even to my worst enemy.”

Helpful Report

Posted 7 years ago

“Absolutely awful. I've been a Vodafone customer for years and always been happy until recently. Constantly over charged on my bill. I was sold a tablet over the phone which was rubbish. Took 6 months for Vodafone to send out a return lane. When I did return the tablet I was charged for usage and purchases made on it even though it wasn't in my possession. Again took months to rectify. Passed from pillar to post at every phone call. Staff haven't got a clue what their doing. Feel totally ripped off by Vodafone. Can't wait to leave.”

Helpful Report

Posted 7 years ago

“We have had contracts with Vodafone for many years. Every time there is a repair issue, we are never notified when the telephone is back from repairs. This has happened many times and despite reassurances from staff when I explain the problem, it just happens again, every time. Cannot contact store. Left message on listed mobile number, as instructed, but they never phone back. Awful service!”

Helpful Report

Posted 7 years ago

“worst customer service ever do not use Vodafone or you will pay the consequences”

Helpful Report

Posted 7 years ago

“The worst company I have ever dealt with, every time you deal with anyone at the company for support they try and sell you something. You agree to things over the phone which they then don't do, they are a joke - just avoid, literally any other phone company would be better than the garbage service i have been given.”

Helpful Report

Posted 7 years ago

“From entering shop at gyle edinburgh, took nearly 3 hours to try renew 3 contracts I have for myself wife&son, turns out it was trainee who dealt with us (yusaf) who eventually got me & wife's contract done (blaming slow /old system) was told son's contract could not be completed that day but not to worry it would be done, hundreds of hours on fone trying to sort problems then £212.50 data charges as data cap not applied despite assurances that it would be again, totally unacceptable service, Hopeless company to deal with.”

Helpful Report

Posted 7 years ago

“I have decided to leave Vodafone after nearly 10 years, both myself and my wife ordered iPhone 8 plus, and were sent the iPhone 8 was then told it was to be delivered to my work to be swapped over but only my wife's arrived, when I complained I was hung up on, finally got through again and was told I had to send back in returns bag, until I would get the iPhone 8 plus I originally ordered which would be way over 2 weeks from original order.will now be getting the iPhone 8 plus from O2 tomorrow.”

Helpful Report

Posted 7 years ago

“Telesales team are a joke, literally took 15 minutes on the phone and speaking to 2 advisors who couldn't hear me due to massive noise in the background (shouting, whistling and all sorts of banter!) to register my details (new customer). It's literally a joke, I could hear people singing (in groups) and both of my advisors seeemed slow and very distracted (clearly due to that) with one lady I spoke to constantly muting her microphone (because she was laughing, I assume?). It is by a mile the poorest customer service I've experienced calling any company in the UK. Being on hold (constantly) and listening to the hold music was by far the nicest part.”

Helpful Report

Posted 7 years ago

“Miss sold contract which I cancelled in time. But they still charging me the money. And I have to go to the shop for everything. They can't do anything online or on the phone”

Helpful Report

Posted 7 years ago

“VODAFONE AND MOBILE PHONES DIRECT YOU HAVE STRESSED ME OUT AND GOT ME INTO DEBT WISH ID NEVER COME NEAR YOU WISH ID READ ALL THE REVIEWS VODAFONE AND MOBILE PHONES DIRECT THINK YOU REALLY NEED TO DOUBLE CHECK THE SERVICE THAT YOU PROVIDE AS IT IS RUBBISH AND YOU LIED NO UPFRONT COST THAT WAS BULL YOU REALLY DID PULL THE WOOL RIGHT OVER MY EYES THAT REALLY WASNT WISE VODAFONE AND MOBILE PHONE DIRECT I WILL NEVER EVER BE ABLE TO FORGET YOUR SYSTEM ERROR THAT CAUSED ME UPSET THE CIRCUS OF EVENTS THAT THEN FOLLOWED IT CERTAINLY WASNT IN THE T AND CS YOU SOLD FED UP OF ALL THESE BIG COMPANIES HAPPY TO TAKE OUR MONEY BUT NOT PLEASE SICK OF ALL THE STUPID T AND CS JUST PROVIDE ME WITH GOOD SERVICE OR ILL CEASE DONT EVEN TRY TO HOLD ME TO TERM YOU REALLY ARE SUCH CRAPPY FIRMS IM WITHIN MY 14 DAYS IN THE BOX RESELLABLE MY HANDSET LAYS AFTER ONLY 8 DAYS IN MY HAND STOP BURYING YOUR HEADS IN THE SAND SORT OUT MY PROBLEM IM NOT ABOUT TO LET THIS LIE SO GET IN TOUCH PLEASE DONT BE SHY IM LEAVING AND YOU KNOW FULL WELL WHY COULDNT GET IT RIGHT THE FIRST TIME A BRAND NEW CUSTOMER BUT ITS JUST FINE SPENT 7 HOURS ON SATURDAY AND 4 HOURS ON SUNDAY MY WEEKEND WAS NONE EXISTANT BECAUSE OF YOU AND YOUR ASSISTANTS ONE WAS RUDE AND ONE WAS NICE BUT IT DOESNT MATTER NOW JUST PUT IT RIGHT THIS IS FOR ALL THE PEOPLE OUT THERE DESPERATELY PULLING OUT THEIR HAIR WAITING FOR SOMEONE TO GET IN TOUCH WHY DO WE HAVE TO BEG SO MUCH TO GET A GOOD SERVICE WHEN WE GIVE THEM OUR MONEY IT REALLY IS SO CRAZY FUNNY.”

Helpful Report

Posted 7 years ago

“Hi. My ex going to vodafone branch to by sim card for anti lost children smartwatch with GPS tracking, In the branch sold wrong sim card, but they have watch at they eyes. Try to have a chat on support Don`t know nothing. Unprofessional and terrible service/”

Helpful Report

Posted 7 years ago

“Cancelled and paid a whopping cancellation fee and was told no more bills. A month later...a bill plus charge for late payment! It's daylight robbery. Nothing you can do when they threaten your credit rating thoguh”

Helpful Report

Posted 7 years ago

“Most baddest network I have experienced Customer services never give a solutions when you have a issues Call mostly cut by customer service members Always be Ready for shocking bills Looking forward to end my package soon as possible 😡”

Helpful Report

Posted 7 years ago

“Not happy with Vodafone at all I have tried 4 times to upgrade my s6 to the new galaxy note 8 and nothing first they said three days then after two more calls I got told it would be the next day and now it's been over a week and no new phone so I will be calling them tomorrow and I will cancelling all of my devices I have in my house what a joke”

Helpful Report

Posted 7 years ago

“awful member of staff who seemed to really enjoy smugly telling me my warranty was void because of the camera lens on the phone was cracked. Even though the phone fault was nothing to do with that. All very well but then to get out her phone and show me the perfect condition of her phone was really patronising and unnecessary then she called me rude for telling her i thought she was patronising. The assistant manager was more understanding. Just beware of vodafone warranties because if your phone has wear and tear it is void.”

Helpful Report

Posted 7 years ago

“everything! Awful company - stay away from them! Their help line doesn't work. I try entering my account number and it doesn't work, takes me about 4-5 times for it to work. I have to select option 3 next, type in option 3, the phone hangs up! this has happened on a number of times. Currently on hold as Fibre is not working and I am getting no internet. Useless!!!!! Terrible helpline, terrible company, terrible service! stay away from Vodafone broadband/fibre!!!!”

Helpful Report

Posted 7 years ago

Vodafone is rated 1.2 based on 2,012 reviews