Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“I am distraught . I have been contacting vodafone for 9 months telling them the amount taken from my account via direct debit was wrong.I have had my daughters and my own phone cut off several times as they say I have not paid my bills.I state that I have always had m( for 17 years) had a direct debit account.They say I owe £600! You get told little as they seem to know little.I am unable to view my bills on line and they cannot see them either and just say they will send a request into their IT department. Last night after another gruelling hour on the phone to them getting nowhere I tried the Live Chat and after 3 hours explaining and asking questions again, I was put through to someone in Egypt who told me I was not paying my bills for 3 phones This time though when questioned the operator revealed the amount each month fir months that had been taken was for numbers which are not even mine.WHAT! Ohhhh and to top it off I have another persons name on my account with my direct debit details on it!!! He was dumbfounded too.So still not sorted out.Vodafone you are a disgrace!!! I want this sorted asap!.”

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Posted 8 years ago

“Avoid at all costs! I would give them -1,000,000 if I could! I bought an iPad with a 3Gb monthly data allowance direct from Vodafone. Due to a fault with how the account was set up, the iPad physically cannot connect to the data network and offers to sell you a data bundle. So you're thinking, hmm well mistakes happen and this can be resolved. I got the iPad over a year ago! Vodafone have failed to resolve my issue for over 365 days (but have still billed me throughout!). The lack of access to data isn't the most annoying thing by a long stroke and I'm sure it's a fairly random and unique fault that won't affect many people. What you need to be worried about as a prospective customer is Vodafone customer services utter, complete, and TOTAL ineffectiveness. Say I ran a business called John's Bricks and you were my customer. If you ordered 100 red house bricks and I only sent 50 but billed you for the full 100, you would ring me and tell me and I would then look to make good my error in the shortest possible time. If for whatever reason I didn't resolve my mistake, you would ring me up directly and I would say, ah yes, I'm so sorry, this is why I haven't fixed this yet and this is what I'm doing about. If this was John's Vodafone Bricks, you would ring me up. After ensuring you had undergone a comprehensive 50 minute hold period, I would make sure I transferred you to at least 4 different offshore operatives before transferring you to a scripted brick 'specialist' who after making you count every brick you do have at least twice, would utterly fail to grasp your problem before promising (and failing) to ring you back ever again. After three of four times of trying this process (one each subsequent occasion, I would treat your brick issue as if you had never previously told me about it), you would probably become exasperated with this process and come down in person to one of my high street brick stores. Here, I would get one of my team to promise to look into the issue before doing nothing about it for at least a fortnight before getting them to dial through to the Vodafone brick 191 helpline so they can go through the hold period, the four different operatives and the scripted brick check. I would finally conclude this by having my super brick specialist somewhere overseas promise to ring you back (which of course they will never do). Sorry about the awful brick analogy, In a nutshell, by far the worst and most frustrating thing about Vodafone is that you physically have no recourse to resolve any issues should you be unlucky enough to have one. You are forced to endure a tortuous process where you have no control over the outcome and no recourse if it's not working. If I thought I wouldn't end up on the nine o clock news, I would sit outside their headquarters and physically accost their faceless management team to ask them how they can take money for a service they're simply not providing.”

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Posted 8 years ago

“Vodafone merry hill staff have a very bad attitude towards customers especially the female staff! Women I saw on 24th aug couldn't be bothered to help so I phoned vodafone who solved my problem within 5 mins. Dont go there!!!!”

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Posted 8 years ago

“This has to be the worst company out there. Terrible signal with an even worse customer service department. I gave it 1 star because I couldn't give it zero. If you're thinking of joining Vodafone DON'T. You will seriously regret it”

Helpful Report

Posted 8 years ago

“Vodafone is simply the most shocking company i have ever had the displeasure of being involved with. Every single time i have rang regarding a massive mess up back in May 2016 they had told me something different. Now they have cancelled my direct debit due to a GLITCH in their system and when i rang up to tell them i have not cancelled it they advised its their fault but it will cost me 18 pound because i missed my bill. HOW ABOUT NO. How about you train your staff and stop scamming all your customers.”

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Posted 8 years ago

“Worst company ever customer service is awful I don't know have this company is still in business its run by a bunch of fecking numpties”

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Posted 8 years ago

“PRESS ZERO: To Avoid The Worst Experience Of A Big Company I've Had In 44 Years. Worst company I have ever I’ve dealt with. Cheats, Scammers and they have a truly awful customer service. PRESS ONE: to be ripped off and consistently incorrectly billed. PRESS TWO: to waste several hours taking to a sub-standard customer service who can’t deviate from what the system tells them and are not empowered enough to help. PRESS THREE: to only get a good deal and your issues resolved by the "we are sorry to hear your leaving team", as nobody else has the power to help. PRESS FOUR: if you previously believed this team and stayed, only to have the same thing happen another twice. PRESS FIVE: if we have doubled the price of your contract automatically without contacting you, as you are now on a “standard rate”, but hey, you can upgrade to what you had previously by committing to us for another 12 months. PRESS SIX: if we can’t cap your children’s data like other providers, as that may affect our profits PRESS SEVEN: if you've left so can no longer see your incorrect bill as the system can't text the ported number with your security challenge. PRESS EIGHT: to have your monthly allowance cut to 1/8th of its size and to receive a bill of £15 per Gb of data you went over and consider this cost ludicrously unreasonable. PRESS NINE: if you will never touch this bunch of scammers again and have moved to EE. NINE, NINE, NINE, NINE:... I'm sorry, but your request has not been recognised, press one for...Argh!!!! CYA! Avoid at all costs!”

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Posted 8 years ago

“We have been a VF customer for a few years now, and customer service is absolutely diabolical! They couldn't even deal with a simple thing like changing an address. Despite being on the phone to them for almost an hour to change the address again, they STILL sent out a newly ordered phone to our OLD ADDRESS.....how difficult is it? No apology. No decent customer service whatsoever. Would never recommend them to anyone.”

Helpful Report

Posted 8 years ago

“Absolutely disgusted how Vodafone have treated me. Been with them over 20 years. Have 3 accounts with them. Paid well over than other people with their providers. Bill doesn't get paid & they disconnect without any notice. Incompetent customer services!!!!!!”

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Posted 8 years ago

“Everything went wrong! Terrible service all round”

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Posted 8 years ago

“Hidden charges, very high bills and poor internet service”

Helpful Report

Posted 8 years ago

“Was with Vodafone for 6 years and found out I was being over billed by 100£ every month. Customer service refused to help and I never received a refund. I'm with O2 now and very happy with the service”

Helpful Report

Posted 8 years ago

“Vodafone take unauthorised payments out of your account when calling them to take a specific amount. When you contact them to ask why have you taken an unauthorised amount? they just say we will take it off your next bill as though this is acceptable. Untrustworthy company with very bad customer service. Go with anything provider, I certainly will be!!!!”

Helpful Report

Posted 8 years ago

“I have been trying to cancle my phone contract for over a month and have been tossed from one department to another. The customer service advisors have no idea what they are doing i have so far spoke to 8 diffrent advisors and have been told 8 diffrent things to do. I was also placed on hold for over an hour and then was disconnected. I have had to come home from work and call in order to deal with this situation and have been tossed around as no one can be bothered to deal with my problem. I would strongly advise anyone against using your services as i feel like i have been conned into staying as customer. I worked for Curryspc world and was entitled to a discount that didnt happen either so from that i have seen what kind of a company Vodafone is and would definatly share this experience with anyone who askes me about Vodafone.”

Helpful Report

Posted 8 years ago

“Vodafone should be investigated for how much they over charge when you go slightly over your minutes it's a joke. I've been with 3 now and I can go over my minutes without being charged 100's pounds. Everyone I know has moved from voda having been charged £200+ bills despite having caps on their accounts to not go over???? Customer service is comical they do everything to make you feel like it's your fault and are not willing to help at all, send you statements that make no sense at all!!! Anyway move to 3G you will love their customer service ????????”

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Posted 8 years ago

“Had a massive issue with my phone contract when my discount was taken off and took 11 months to put it back however no refund has been made yet. Despite thought of giving another chance got myself a broadband , got installed 2 days ago not working yet. No clear information been given. Worst service ever. Should have never trusted vodafone ever. Going to cancel every single contract from vodafone and will be putting this word everywhere i can possibly put. Really dissapointing service ever”

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Posted 8 years ago

“I was being overcharged for 2 year old IPhone, contacted them and was sold a Samsung J5 at a special deal( which it isn't). Cannot send or revive texts to others on Vodafone network. Spent hours on line and phone. Told it. WA a fault with SIM card, was sent new SIM card which took 24 hrs and 10 minutes to activate. Resolved nothing. More hours on phone. Sent new handset, still same. I've spent more hours on phone cancelled contract and asked for returns pack and for them to reactivated my old contract( which expires on August 24 and requested a new SIM card for it. That arrived but 5 days later the returns packet still hasn't been sent. Rang yesterday to be told it definitely would be sent. Rang today to be told the order wasn't on the system and there was something wrong with the system which they would try to fix. I asked why they couldn't get up and post me one but it has to go through the system. For the same reason I cannot take it to a Vodafone shop. The customer service is abysmal, I cannot wait to get out of this contract but until they send the returns pack they have me trapped. Don't any one ever get stuck with a contract with them”

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Posted 8 years ago

“Everything”

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Posted 8 years ago

“Promised a bundle for £37 pounds with 64gb iPhone 6s and delivered a 16gb .after speaking to them for over an hour to many department they offered £30 money back and iPhone 6s with 64gb. No phone yet but contract confirmation with £47 which I didn't agree. Spoken to Vodafone many times since 28th July. They over charged me many times too. Customer since 1991. Can not explain how I feel about Vodafone ????”

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Posted 8 years ago

“What a horrible company's to be with just disgusted the way they deal with anything as the rest of the reviews bill went high couldn't explain took weeks before getting any where now waiting for a number change and was promised it would take 3-5 working days and it's been over 2 weeks”

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Posted 8 years ago

Vodafone is rated 1.2 based on 2,012 reviews