Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Terrible terrible customer service falsely accused of of fraud and giving them the wrong address vodafone admitted that they was in the wrong I was with them twenty years terrible company”

Helpful Report

Posted 8 years ago

“By some distance the worst telephone and online service I've ever experienced. Tried the online chat and got nowhere near resolving the problem after half an hour of the slowest typing ever. Gave up and rang them. What a mistake. Was passed between 3 different operators and kept on hold for 33 minutes before it all seemed to time out and took me back to the start with someone answering the call and asking how they could help. Truly shockingly bad service. How on earth can this lot be a telecommunications company”

Helpful Report

Posted 8 years ago

“I rung up 5 weeks ago and ordered there new Fibre broadband. The agent that raised my order , raised it incorrectly. The broadband team then cancelled my order without my knowledge. This then happened again , and no communication has been made with me. After 4 weeks I hadn't heard anything so I rung up and chased this up. The box got sent out the next day , but I still haven't heard anything. So I have just rung up and there is further delay. They have now booked me in but didnt even confirm an appointment time. This is a wide appointment slot and they cant narrow down the time, but if i miss it i could get a charge. (surely they should let me know the appointment time then) How could i be charged for missing an appointment that i didn't know i had. I appreciate there wifi (no line) is a new product, but Vodafone need to give their staff the adequate training to deal with this . On my experience so far , i certainly wouldn't recommend vodafone”

Helpful Report

Posted 8 years ago

“I joined Vodafone when I got the iPhone 4 in 2010 I thought it was a bit pricey but they claimed to have the best coverage, first three years were ok I did though I did notice that my bills were coming up much higher then they were with the last provider. It started 2013 with the change of my direct debit without informing me! Which caused me to be charged by my bank, realise the direct debit was cancelled tried for three months to set it up again Vodafone kept saying its sorted the filling month? NOTHING! Eventually when I asked to make a complaint they where able to set up the direct debit. In February 2015 they took money out of my account twice, I contacted customer service who to my Horror that they can't see the second transaction?! I was then told to contact my back to make sure that it was actually taken twice even though I could see the transaction on my mobile banking and to print out a statement and take it to a Vodafone store to get my refund, so I left work early I took I rushed to the back grabbed my statement only to betold at the store that they don't do refunds all they can do is put a note on the system, so I go home and rang Vodafone guess what? We still can't see it and even through you've shown a memeber of our staff proof we still need to run an investigation to why and where, 8 days later nothing I contacted Vodafone again made a complaint "someone will call u regarding the complaint" no one did I was not surprised, the following week I called up and demanded my money back irrespective of where they where at with the investigation and I wanted to know what was happening with my complaint that was the day I realised Vodafone where actually doing nothing! I was astounded by the shear disregard they have for their customers and the high level of amateurism they display on a daily basis, eventually someone told me they don't know what's happening with the money and there was no complaints logged, I contacted the communications ombudsman whom told me to get a dead lock letter before they could proceed, when I asked Vodafone for the dead lock letter all of a sudden they have this department called customer relations! When all that time before this point I was lied to hung up on and ignored countless times, once I to customer relations all of a sudden they calm see that money has been taken from my account twice they refunded my money and gave and threw some more money at me for my money for my troubles. August 2016 I called to cancel my line because my contact had come to an end and I had enough of their disgusting customer service, I was put through to a team that is meant to dive me my PUK code, they agent made it very clear that he doesn't want me to leave as I've been a very loyal customer, I told him I wanted the iPhone 7 plus and that I was going to O2 he said please don't cancel let us keep you happy and like a fool I believed him. On the 9th September I woke up early to order my phone by 8:23 my order was done told told the agent about the last I had conversation with Vodafone and surprise surprise he had no notes to go by but it didn't bother me too much when I didn't receive any confirmation of my order I started to get worried, Sunday the 12th I called again and spoke to someone called Simon who said that there was no order for my I completely lost it and asked to speak to the customer resolution team the agent Simon was adamant that there was no such team after calling me the wrong name he asked me to hold and went off to find out what was going on, came back and said my order was placed on a secondary system and it was fine and that I would receive my confirmation on Thursday, Thursday came no confirmation I call again and again no order he been placed they said I need to place an order today if I want the phone on time I asked it's now 6 days since the order was originally meant to have been placed would that not delay my phone? Apparently not which I did not believe having no choice but to place an order after being sent from puller to post I eventually placed my order I then requested to speak to the customer relations team and miraculously they appeared again but it's to late their closed, I called the following day and they gave me a discount on my line but they said they can't do anything about my phone due to the delay and high number of orders for that particular model I will have to wait! Since then they have put my on a contract I did not request until I get the phone when they will put me on the actual I ordered and they have cancelled my entertainment pack, it's now the 22nd of September and Ive received a email from them saying they will let me know what happening on the 26th I fly out on the 2nd of October. By far the worst ever experience I have had with a mobile company and this is coming from someone that was with 3G and T-Mobile at the time, when my contract is up in 24 months I will be leaving even if they offer me the best contact they have for free”

Helpful Report

Posted 8 years ago

“Left my for repair in Romford branch, after 10 working days wait received a message repair complete. Instead of my repaired phone i have collected brand new replacement phone. Which is good o thought, until found out its cheaper version. Went back and it's appeared a mistake. They retained my "new phone " and I was told I will get another next day. After popping in every day for another week they finally replaced handset, imagine for same cheap version. They apologise and said once again come back next day. Its just beyond a joke. Likely I have another handset to use for a mean while. 3 weeks of breaching their contract. Just ridiculous. 5 star customer service, unhelpful at all”

Helpful Report

Posted 8 years ago

“My phone went in for repair. After 2 weeks I enquired about it and they said it was in the sore for pick up. It wasn't. Rang again they said it was in workshop on final test. I asked them to make sure & they hung up Rang again, they said they can't find it as it was book in under the wrong ref number. How many lies does it take? Eventually got the phone a week later. I complained in writing and by email twice and been ignored twice. Stay away from Vodafone as absolutely disgraceful treatment.”

Helpful Report

Posted 8 years ago

“For the last two years I've had nothing but terrible service from Vodafone, I have dealt with rude representatives who have called me a liar etc. Today I rang up to cancel my contract and I dealt with a representative called Steven McCoy, I think he was in the Newbury call centre, im not sure. He was nothing but lovely. He has restored my faith in Vodafone and set up a bundle that best suited me, so I'm staying with Vodafone for another year. Thank you so much for lovely, quick customer service! You're an asset to the company!!”

Helpful Report

Posted 8 years ago

“The worst company! Can't wait till my contract ends and I am also going to trading standards”

Helpful Report

Posted 8 years ago

“FUMING! I upgraded my phone to vodaphone to be told it was coming 5 days later it never turned up so I then phoned them to be told it's not coming into 8 weeks time, I have already sold my phone I cannot explain how angry I am if you want a phone contract I highly suggest taking your money else were!”

Helpful Report

Posted 8 years ago

“At the end of my two year contract I have been trying to upgrade to a new phone for nearly a month. Won't go in to the details here simply would take to long. Vodafone has not been able to complete this simple task. Numerous calls to customer services, hours on hold and speaking to many different people. I will now move on to another supplier. Unfortunately the horror stories are to be believed. Their customer service is non existent and not able to resolve the most basic difficulty. My advice is use another supplier.”

Helpful Report

Posted 8 years ago

“The worst mobile phone company to deal with”

Helpful Report

Posted 8 years ago

“The worst customer service experience I've ever had. The automated directory system doesn't work, the staff then pass you around for fun (I spoke to 7 people in one call with no resolution). The online chat system is slow and unresponsive. Additionally, the automated messages blatantly lie. I was on hold for 45 minutes with 2 minute updates being provided outlining my wait time was anywhere from 7 seconds to 0 seconds. It is INFURIATING!”

Helpful Report

Posted 8 years ago

“The worst company I have ever had the displeasure of using. Ended up being black listed even though they admitted I had paid in full. The complaint went on for months before it was resolved. This company deserves to go out of business and I pray everyday that it does!!”

Helpful Report

Posted 8 years ago

“So I had been a happy customer of Vodafone for several years with no problems whatsoever, it was offered an IPad from them with which I would pay for data usage and that was all fine. Then I was contacted again by the sales team asking if I wanted to purchase a data sharing device which would share my monthly data between my iPad and iPhone, I was told it would be completely free, that it would share an unlimited amount of data between my devices and that I would only pay for postage. The next month came and I was paying £15 more, the month after same story. I rang up to challenge this and I was told that a fraud team in Scotland would get back to me within two weeks, two weeks passed without a call so I phoned back, I was told they would put a note on my account and would get the fraud team too call me within another two weeks. This happened repeatedly for over two months with no outcome or phone call. So I gave up and left for three but my iPad still had months left on contract so I continued to pay. I went into a store and asked when my contract finished so I could cancel it. I was told that at the end of my contract the payment would automatically stop. The month of my contract finished passed and I was still being charged, I rang up to cancel and was informed that it would be cancelled there and then. Next month another bill, I rang again and was told nothing had happened so I could cancel it now, again I was being billed and still am to this day, 2 years after leaving and 8 months from the end of my iPad contract. Customer services can't find my details and inform me that o should go into a store to get my account details because they can't. Completely outrageous behaviour from the company and I will be taking this to trading standards because I am due well in excess of £500 and Vodafone clearly don't care about the customers either current or ex, just about increasing income!”

Helpful Report

Posted 8 years ago

“This is by far the most incompetent company I have ever had the misfortune of dealing with. That seem not to be able to do anything right. That even completely deleted my line and number that I had for 16 years. And that was only following a hugely long list of problems including 5 counts of overcharging. SAVE yourself the hassle. AVOID”

Helpful Report

Posted 8 years ago

“Three phone calls to sort out a simple query, hope it's finally sorted.”

Helpful Report

Posted 8 years ago

“No one use Vodafone UK!! I cancelled a contract with them when it was up in july, apparently their system was down so the notes didn't go on my account. I have spent 40 minutes on the phone today to be told i am not getting refunded for two payments they have taken off me for August and September. I was put on hold five times, had to do a security clearance 3 times and got no help from any of the staff. They have told me that i will be charged again in October. There has been no error on my end, the notes not being on my account is completely down to staff not having sufficient training. I will not be using vodafone for anything again. I will make sure everyone of my friends & family knows that vodafone are basically robbing me. Poor excuse for a company & even poorer excuse of customer service.”

Helpful Report

Posted 8 years ago

“What went wrong? How about everything. When I first joined Vodafone they were one of the best networks available but now all they care about is money. After almost of year of being charged for out a bundle data – which shouldn’t have happened as I have mobile data turned off on my phone yet it is still being used, I only ever use WIFI but my data is still being used, almost 2GB in 4 hours with it SWITCHED off. They offered loyal customer’s things then back out of them once you have agreed to it and finished talking to them. Make promises all the time that they never keep. Having had my phone looked at in store where a rude member of staff looked at it for less than two minutes pretty much threw my phone back at me saying everything is fine with it – ALL LIES. Clearly there is something wrong if my data is constantly being used when it is switched off. The customer service or lack of it are very rude and will only offer assistance if you pay them for it – ALL THEY CARE ABOUT IS YOUR MONEY, NOT IF YOU’RE HAPPY. They will call you a liar, make it out to be your fault and offer you thing that they don’t intend to do just to get you off the phone and live chat. DO NOT JOIN VODAFONE, GO WITH VIRGIN. Virgin use EE which has the best network coverage and offer real deals where you pay for your phone and plan seperatly meaning you can change your plan any time you want to suit you. (30 day rolling contract. Customer service is A* they are happy to help you and the best part NO UPFRONT COST FOR YOUR PHONE) I know when my plan finally ends with Vodafone I will be going to Virgin. I have been a customer of Vodafone for almost 10 years and I have finally had enough of them, they only care about new customers to get the money. GO TO VIRGIN IT IS SO MUCH BETTER.”

Helpful Report

Posted 8 years ago

“everything”

Helpful Report

Posted 8 years ago

“I don't have network coverage over 5 months in my home. Customer Service are very rude and say that I can't cancel my contract because it is for 24 months. One time they say that they are working on the problem and another time they say that there is no problem and that it should be working fine when it isn't. I am in the process of taking my complaint to the communication ombudsman.”

Helpful Report

Posted 8 years ago

Vodafone is rated 1.2 based on 2,012 reviews