Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Promised me that they would switch my number from PAYG to contract in 12 hours. 5 days later I'm still waiting. Everyone I speak to has a different story. Terrible customer support.”

Helpful Report

Posted 8 years ago

“I have charged for a line that should of been disconnected. The Exeter branch will not return my phone call so clearly £93 isn't a matter worst dealing with.”

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Posted 8 years ago

“Worst customer service Store blames to customer service team and customer service blames to store team. Very bad experience with Vodafone insurance as had a water damage. Phone didn't come on time taking long time even store couldn't provide courtesy phone shame such a big company and can't look after they are loyal customers.”

Helpful Report

Posted 8 years ago

“Useless untrained, unqualified,dishonest staff literally all around the world! From Cairo to India would help if they spoke the same language and stopped passing the buck. Cancelled my line and unless you enjoy dealing with an unprofessional organisation stay well away.”

Helpful Report

Posted 8 years ago

“Purchased pay as you go phone today. I made clear it was a temporary emergency phone and it must be up and running pretty much immediately. Woman who served me put in sim and said it should be working in an hour to an hour and a half. Seven hours later it was not working and message was "invalid sim". Phoned Voadaphone helpline got recorded message that they were experiencing high volume of calls etc etc. Hung on for more than one hour - listening to same recording and terrible music. Decided to call customer sales - phone picked up straight away but as soon as it was clear I did not want to buy something but needed some assistance I was put through to no one. Tried this three times and eventually got to speak to someone who said they could do nothing and Inwould have to go back to shop tomorrow. I will and will demand a refund - it is obvious vodka phone put their resources into sales and are not interested in anything else. So in the public interest do not buy a phone from them - companies will not improve their customer service until their failure to do so hits their bottom line.”

Helpful Report

Posted 8 years ago

“Well this has been going on for 2 months it all started with a phone call from the offering me more gb for the same price plan with Me I was like yes a good deal but from then when horribly wrong they lied to me as a start it was not the same price it was a lot more each month not only that I wanted to go back to.my original plan it took 13 different people and a manger to sort it and it still hasn't been done I also canceled a phone with them after my contract had ended but they wanted to charge me 850 pound cancellation fee as they renewed my contracted with the new Deal I was offered which they told me it would not effect they are not to be trusted can't not do their job properly and fraud alot of their customers I am not happy what so ever and will leave reviews everywhere possible to not let anyone else go through this I have phoned them so.many times so whatever they comment on this ignore it as it's not true anything they say they a terrible company and should be investigated”

Helpful Report

Posted 8 years ago

“How shameful to have a company like this still operating. The pig ads are so clever so why isn't everything else????What this company needs is to be honest and actually have IT capability. At present it is at best, a joke. I can't believe this company has survived in the IT marketplace. It is based on lies and absolutely useless customer service. I liked the Sky deal and tried to sign up , including swapping my fibre provider to Vodafone. Nearly one month on I am left with no phone, wifi or tv. Dealing with Vodafone has been supremely stressful.. I have made around 30 phone calls just to get fibre transferred. In the end I had to resort to a phone call at 2am. Then, I was given hollow promises from the Philippines based on???I must say though, if you get the NZ customer service, it is better than what you get from the overseas. They do actually make you feel listened to.”

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Posted 8 years ago

“nothing to say terrible service”

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Posted 8 years ago

“I tried to top up on pay as you go so I rang the number to top up and it was a voice recording that said my number couldn't be found or something. So i rang the helpline, another recording, I went through all the step it said and then it just said thank you for calling, goodbye and left with out answering my question. I have never written a review before but this was very poor and very unhelpful.”

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Posted 8 years ago

“Terrible customer service. Will not amdit that they may be wrong when they charge you for calls you did not make. If you don't pay immediately over a contested bill this will affect your credit rating. Scum, pure scum.”

Helpful Report

Posted 8 years ago

“For my sins I have been with vodafone for many, many years and to be fair never had much in the way of problems with the phones I've had or even the network (albeit that it's the only network that gets no service at my house). HOWEVER, the second something goes wrong or requires you to make a change or speak to the ironically named "customer services" it goes from an average, slightly overpriced service to being so awful that you are left asking yourself if you're being pranked by some rubbish reality TV program! Like so many others on this site I've been overcharged (hundreds of pounds) and taken 6 months+ to get it (or at least some of it) back. I've been lied to consistently and have taken to asking for a transcript of the call or "chat" every single time. Obviously they always say yes, they'll send it. And predictably they never do. I can only hope that people will read this and regardless of the "deal" on offer go to absolutely ANY other provider for their phone. As soon as I can extradite myself from my contract I will. In fact, if I won the lottery tomorrow I would use the money to pay my way out of the contract before I even started looking at cars!! Please don't sign up to vodafone....”

Helpful Report

Posted 8 years ago

“11 long years with Vodafone, I've even worked for them for 2 years and they are treating me like crap. Taken over £650 from my debit account over the last 2 months....guess why?? Incorrect bills, like the millions of others I'm reading about. 74% 1* reviews on trustpilot 94% 1* reviews on reviews.co.uk ...says it all really! Promised calls back within 24/48hrs more than 3/4 times now over a 6 week period.....guess what?? NOT ONE CALL BACK AS PROMISED. Constantly chasing and given case number after case number but no solution...no apology...NO MONEY BACK!!! Emailed the following people and governing bodies/press to help push things forward... neil.blagden@vodafone.com jeroen.hoencamp@vodafone.com Resolver The Ombudsman Which? The Telegraph This is Money BBC The Guardian Hopefully one day I will receive back the hundreds of £££'s that Vodafone have unjustly taken from my account. Wishful thinking I know... We all know you are cocking up customer bills....admit your mistakes and pay your customers back what they are owed. Vodafone may be a little cheaper in some instances, but you know what they say...PAY PEANUTS...GET MONKEYS!!! My advice...stick with O2 or EE.”

Helpful Report

Posted 8 years ago

“Tried to add a second line to my contract for my son, with a view to adding a third later this year for my daughter. Started call whilst at home, after being on hold for 10 minutes I decided to drive to Carphone warehouse some 20 mins away. I remained on hold the whole journey and eventually answered as I arrived. Explained I was about to go into Carphone warehouse and was offered a 'deal' and was told they would call back later to see if they could match any better deal from CW. No one called so ended up calling Vodafone many times requesting someone call me back but no one called me back. Called for one final time only to be told the original offer was a lie and it didn't exist and then offered one at a much higher price (more than I can get by going elsewhere!). Called customer services and logged a complaint and was promised they would call me back the next day within an 1hr time slot .... Guess what .... They never called. I wonder if I will give them the business of a second and third line.. Let me think!!”

Helpful Report

Posted 8 years ago

“TERRIBLE!! ***stay away at all costs*** Biggest scam around, I would highly recommend staying away from them, service is average but as soon as there's an issue they are USELESS. I've called several times regarding issues I'm experiencing and nor 1 has been dealt with. I made a complaint last month as they refused to put me through to a manager and was very rude, I was put through to a different department and lodged a complaint, I was then advise that member of staff would call me at exactly 11am the following day to try resolve my issue and to give me an update on complaint 'I still have not received this call roughly 4 weeks later' I then upgrade to 24gb as my allowance repeatedly went over I was given a £40 credit and suprise suprise my bill this month was full payment which I didn't put enough funds for so was charged by my bank. A few hours later when I put the money in the payment was taken again even though I called and advise it should be £40 less and they specifically said Tristan this had been added and full payment will not be take (THAT'S A LIE I will be posting there terrible service everywhere and will be cancelling my direct debit as they failed to provide the service I pay for.. I've also been resetting my password every time to the same one as they wont get there technical team to deal with it. It's taken 8 phone calls and resets and still they say it's incorrect DO NOT WASTE YOUR MONEY WITH VODAPHONE OR MORE IMPORTANTLY YOUR TIME TO DEAL WITH THERE ISSUES Last 2 calls where over an hour yet I have to call again to get my money back What a joke you guys are!!!”

Helpful Report

Posted 8 years ago

“Would have been less if there was a score below 1. This is further to my review yesterday and again cutting a very long story short - after numerous phone calls regarding delivery of a Galaxy Note 4 in the colour I ordered (white) rather than the one sent (black), I am now told that the reason it was sent in black is because they only do it in black despite it showing up on the system as being available in White, Black & Gold! Am really not happy - am of to my nearest Vodafone store to complain to a a real, stood in front of me, person!”

Helpful Report

Posted 8 years ago

“I have today given them 30 days notice - cant wait to be free of this despicable organisation, who lie to you to keep you with them, then when you realise you are not getting the bundle you were promised, they say theres no record on my notes of being promised a better deal than what I was being given. Check your recorded phone calls then you will see you are the liars not me! Upgraded phone in my possession a week and still unable to use as no service despite vodaphone texting me saying to wait up to 12 hours before it would be activated! Then 2 phone calls to 191 stated I had to wait up to 24 hours, and the second call i had to be patient and wait up to 72 hours!!! Had to ask THREE times for a returns envelope to be sent so I could return the phone - after umpteen phone calls, online chats and tweets I was quickly losing the will to live, they are all completely useless and just dont give a monkeys - my advice to anyone thinking who to go with for a mobile is.....DO NOT GO WITH VODAPHONE - they are liars and a complete scam, absolutely useless customer service operation and I cant wait to take my business elsewhere - I have been a loyal vodaphone customer for many many years, they have been the only provider I have ever used, but that loyalty counts for nothing to them”

Helpful Report

Posted 8 years ago

“Online upgrade offers were poor so I called to find out what I needed to do to leave Vodafone. Cutting a very long story short the lady offered me a good upgrade on the phone I wanted (Samsung Galaxy Note 4. During the conversation I repeated at least 3 times that I didn't under any circumstances want a black phone. I was told that it was available in black, gold or white. I asked for white the lady checked the stock and said that that would be no problem as there was stock in white and duly processed the order. My phone arrived today .... its BLACK! I am seriously unhappy. Decided to call up right away and used the call back service so that I didn't have 'to wait on hold' - sure enough 15 ish minutes later I get a phone call back only to be held in a queue for 20 mins. I was then told that they couldn't help me because the department that deals with this is now closed I I have to ring back and go through the whole process again tomorrow adding even more time on to me actually receiving the phone I ordered. Yo sure know how to push your existing customers of some years standing to go elsewhere! Congratulations Vodafone!”

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Posted 8 years ago

“Worst company ever. Nothing ever gets done, Bill always high, customer service don't have a clue”

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Posted 8 years ago

“Vodafone is absolutely appalling, only been with it a couple of months. They try and scam money out of you 24/7, it's a joke!! The amount of times I've had to ring them over the past couple of months over the same situation is ridiculous, they tell you it's sorted when it's not. Since I've changed my contract I've had a really bad experience with this company and so much money being demanded to pay when I shouldn't be paying anymore than I've already been told to. Wouldn't recommend it at all!!!! I've had my phone cut off far too many times because 'I haven't paid my bill' when I paid it two days ago!!!!”

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Posted 8 years ago

“Poor business customer service. I was told I would get a reply in up to 5 working days - 11 days ago! I'm now off! Not that you give a damn”

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Posted 8 years ago

Vodafone is rated 1.2 based on 2,012 reviews