Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“I went to a store about a charge i didn't incur for a number i didn't call. I didn't call this number and didn't even have this number saved. When I went to their stores to show them they disregarded this and my bill went through as £260. This is terrible customer service. Not only was I charged wrongfully, my bill was falsified. Terrible network. When I spoke to their customer advisor he brought up the bill and was showing me the bill as if I was lying about calling the number.”

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Posted 7 years ago

“Every thing is wrong about those thieves they charged me twice for same item and won't refund it , their SIM card is licens to suck your money or lock your phone if you delete it , employees are ignorant and no knowledge of what they sell or morales like their employer , stay the f out of there”

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Posted 7 years ago

“A bloody joke , broad band is never working always use my mobile data , which they then charge me for , crafty sods NEVER use these for broadband”

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Posted 7 years ago

“Small print not mentioned on add for "free"global roaming, it doesn't apply when on ships or ferries when your sailing between otherwise free destinations. The charge is five pounds a day.”

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Posted 7 years ago

“My service has been down for three days. I spoke to 50 different advisors. They all said it will work in two hours, couple of minutes but they all LIED. Anu, Saagar, sanpreet, hamza, ahmed etc. I am sick of your service being slow. I wont recommend it to anyone.”

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Posted 7 years ago

“Absolutely shite!”

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Posted 7 years ago

“Hands down the worst company I have ever dealt with EVER. The customer service is beneath anything I have ever known. It would seem every single person that works at Vodafone is an ineffective, incapable underqualified fool. They should stop being a company immediately”

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Posted 7 years ago

“They charge you for things you didn't subscribe for. Their customer service is very poor. Which makes it difficult when you need to enquire is that their phone app is quite often not working. AVOID THEM!”

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Posted 7 years ago

“Customer Services, Network, Poor Everything”

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Posted 7 years ago

“Poor signal DD gets taken out when thet feel like not on agreed date Constanly having overcharges on every bill Dont recomend”

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Posted 7 years ago

“Customer service is terrible. They are stupid and rude. They don't answer for customer question, customer should listen what they say.”

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Posted 7 years ago

“Disgraceful service. I left vodafone as soon as i could because of issues that took hours of my time and weeks of stress to get sorted. So i switched provider 10 days before my contract with vodafone officially ended, i fully expected to be charged up until the end of my contract, but as i was charged in advance this would have easily covered it, However, Vodafone sent me a bill for £168.35!! goodness knows where they got the figure from. After one and a half hours on live chat to someone who hadn't a clue what he was doing I was gven another figure of £17.10 to pay., considerng my monthly contract was only £15.38 per month even this is incorrect, I would strongly advise people to stay away from Vodafone.”

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Posted 7 years ago

“shocking customer service”

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Posted 7 years ago

“Poor service, I will never use Vodafone again, all non U.K. Call centres don't have any idea what they are doing, all lies and empty promises, I have 3 phones with Vodafone and spend £2500 a year with you, I had 1 phone stolen and you sent the wrong replacement and I was without service for 14 days! I will never use you again, you need to stop using foreign call centres that read from predicable non constructive scripts, waste of time and I shall be posting my review across all social media the diabolical service that you have given me, I am open to how you can convince me otherwise before I share my awful experience!! Phil Jones”

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Posted 7 years ago

“Absolutely disgusting service we moved address n been waiting a month for broadband to be activated we was told it would be on today 20/07/17 but it's not been activated at all been over 24 hours n they've not even switched it on absolute disgrace so I'm switching provider never using these again worst company going!!!!!!!!!!!”

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Posted 7 years ago

“Unpleasant, underquilified customers service.”

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Posted 7 years ago

“The worst service, nothing ever gets resolved i would never use Vodafone”

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Posted 7 years ago

“I emailed regarding help on cancelling gome broadband and was told someone will be in touch within 48hrs! It's a week now!”

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Posted 7 years ago

“The worst service, nothing ever gets resolved i would never use Vodafone again once my contract finishes”

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Posted 7 years ago

“Vodafone AWFUL EXPERIENCE 3 weeks on, 3 escalated complaints and an afternoon at the shop.The Vodafone app still not working, still cannot cap the data usage...it can only be done on an app that doesn't work!! How we have used 24 gb of data each month when we were only using 10gb per months before VF sounds suspect too.,Bracing myself for another shock when the next bill comes in and they keep phoning/texting the wrong person( the user ...not account holder)No one has phoned me! I have wasted 5 plus hrs on the phone! I have spent up to 25 hrs trying to sort this out.the shop, emails , calls. The director's office is supposed to be dealing with my escalated complaints , but harass and bombard my teenage daughter with texts / calls even though MY contact details ( the account holder) are in bold and underlined! and me saying clearly NOT to call her on ALL correspondence. Not phoning anymore, wasted 25 hrs plus - 3 weeks and no call yet and emails just saying they WILL call .A joke! Will just wait for ombudsman.”

Helpful Report

Posted 7 years ago

Vodafone is rated 1.2 based on 2,012 reviews