Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Shocking customer experience and multiple issues”

Helpful Report

Posted 7 years ago

“The irony of it all. After my last experience I rang to cancel my mobile and my 'myfi' device, basically anything at all that had to do with vodafone....So, this time I got this 'concerned' individual that was absolutely 'going to solve all my problems'. He certainly 'talked the talk' and we managed to strike a good deal moving forward.........well, until the next day when a 'dongle' (which I payed express delivery for) was delivered instead of a 'myfi' device, 3 calls later and another 115 minutes on hold or on a call about 'why' this 'dongle' (which was requested as a myfi device) hadn't been activated and although it is suppose to take between 1, 12 or 24 hours failed to be connected at all. So here I am again on my now 74th minute on hold and then transferred from a woman in Eqypt to a British man that flatly explained that he didn't know 'why' I'd been put to him as he only deals with people that signed contracts and want to get out of them after 30 days.......still on hold.........why is it so hard to be a customer.......Please as customers don't 'accept' this as 'normal' as the more you 'accept' this the less companies will be under pressure to review and revise their processes and procedures. Let's not forget that without us, they don't exist. Stand up for 'what you pay for' and 'what you're promised'......I'm currently speaking to someone now who is desperately trying to solve this issue......last chance as we now fall into our 130th minute.....”

Helpful Report

Posted 7 years ago

“Over an hour now waiting for customer services! Still holding on but guess what they close in 15minutes. Over charged on my bill. Appalling service. Never known anything like it. Steer clear of Vodaphone!”

Helpful Report

Posted 7 years ago

“Hi Everyone Apologies but I've never complained about a company in this way. I feel that as a 15 year customer of Vodafone my experience over the last years is horrendous. Quick summary New phone taken out 2 weeks and several visits to shop Eventually working but several of my contacts could only text and not call me This got worse over recent months Been asking for help for many days Office in Alexandria have lied not called back on numerous occasions. In fact never called back. 2 mangers on the same day swearing that they would never let me down. Can't estimate the number of hours spend on my landline. Still no resolution and stuck without a phone. Complete havoc and Vodafone employees are actively moving me about because they can't or won't deal with it Its been 1 year....Any advice......I'm sure Vodafone wouldn't have been so gracious if I has withheld payment since I received my phone! Feel sorry to have to leave such an awful review Ps... I have all the managers names but this seems hopeless as well. Their colleagues just refuse to put you through!”

Helpful Report

Posted 7 years ago

“Talk mobile customers being put on to Vodafone, don't do it!! New deal sim only, just never arrived on day told, kept phoning, 3 or 4 times to see where it was, then 2 arrived on same day! Put in phone didn't work, phone again to be told sim no good will send another!! I said I have another as you had the foresight to send me 2!! This worked then letter arrived saying my plan was £22, phoned again to say it is £11, they said they couldn't do it for that!! Despite every time l rang one of the security questions was how much is your plan!! £11 I said, yes sir that's correct!!! One phone call customer advisor asked where abouts I was calling from! Told him and then he said guess where he was!! I said I don't care just can you sort this out! He said go on guess I will give you a clue, I said it's ok, he then said he was in Alexandria Egypt!! I said good nice and hot then!! but can you sort my SIM card out, he couldn't. He said he could but it never arrived. Cancelled.”

Helpful Report

Posted 7 years ago

“Vodafone service = Headache = Charges = Ignoring Customers!! Vodafone Customer Value = ZERO% Vodafone Customer service and care = ZERO% Vodafone Reputation= ZERO% Vodafone Traceability = ZERO% Number of Customer Trusting Vodafone = ZERO% BILL & Payment = 100% Advice = ZERO % Customer Satisfy Vodafone Service = ZERO %”

Helpful Report

Posted 7 years ago

“Absolute pirates... been stuck with them for a few years now and its one problem after another. My advice is to look some where else, you will get a better deal! better customer service! and a lot less stress in your life!”

Helpful Report

Posted 7 years ago

“Overcharging on monthly bill - BEWARE Went through my latest bill and found they had charged me £7.56 over the usual contracted amount. Reason stated over allotted call time, RUBBISH! Never use all my minutes. Added up call time and nowhere near. Got refund and little bit extra with profuse apologies but this was calculated, they were hoping I don't check the bill. Oh took two calls to sort it out because first time got someone in hirdy girdy land that doesn't speak good English duh! Useful!”

Helpful Report

Posted 7 years ago

“it take 20 minutes to get throught the verfication on chat line. I said i would like to end the contract. They just do not brother to ask the reason why or try to pursude me to stay. Just tell me to give one month notice. and I will”

Helpful Report

Posted 7 years ago

“In an attempt to make this useful rather than coming across as a rant, my experience is as follows : - Chat service : it's actually quicker to call than use this service. I spent 30 mins asking one question and gave up as I couldn't get a straight answer. English didn't appear to be their first language. - Customer service : called 5 times, mostly getting through to an Irish call center. 1 guy did genuinely try to help but it appears that he couldn't do anything due to company policies. As for the others, I guess they were in the same boat but lacked the people skills. All the frustration could have been avoided if they would have answered my initial question plainly. - Complaints : Took about 40 minutes to get through to them. They were sympathetic but ultimately powerless. What frustrated me was that they told me one thing (as I had already given my 30 days notice she would cancel my contract so it would stop immediately) and did another (gave 30 days notice and asked me to call another department to get the refund that I was due only to find that when I called the other department they couldn't do anything). As a result of all of this, I've spent 4 hours calling the various different vodafone customer service centers and haven't got anywhere. So I am still paying for 2 Vodafone contracts, and will have to pay for these 2 contracts for yet another 30 days. I regret staying with Vodafone, it's obviously much easier to switch than it is to stay.”

Helpful Report

Posted 7 years ago

“Bad customer service delivered a brand new phone that didn' t work took it to a Vodafone shop ended up cancelling contract due to uncoordinated customer service and to date have waited over a week to get permission to use my own phone number by PAC code every time I phone they tell me 2 more days even though I have been told it's in the warehouse and the email should come in 24 hrs 3 days later still been told 2 days diabolical service.i was a very satisfied customer of Talk Mobile which has been taken over by a incompetent Vodafone not my choice.”

Helpful Report

Posted 7 years ago

“IF VODAPHONE HAD A MUM. I WOULD GIVE HER THE BIGGEST BONE FOR THE WHOLE NIGHT AND STILL WONT BURST IN HER THE NEXT MORNING. THE CUSTUMER CAN CRY ALL THEY LIKE, VODAPHONE STAFF ARE TRAINED TO BONE YOU AND KEEP YOU TILL THE CONTRACT ENDS EVEN IF YOU HAVE WEAK SIGNAL OR ARE NOT HAPPY BECAUSE OF THEY MISTAKE. BE READY BENT OVER AND ENJOY THE RIDE”

Helpful Report

Posted 7 years ago

“Vodafone customer service is truly the worst of any company i deal with. The website log on system never works. I constantly am asked to rest my password. I have been trying to get a fully itemised bill sent to me for several months and it seems beyond Vodafone's ability to process this simple request. I have wasted hours on the phone to Vodafone. Appalling. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“Spent an hour being passed back and forth to different numbers, which then just sent me back to the same place, which I wasted an hour doing! The way that the main menu on the Vodafone helpline is done is absolutely terrible as my issue did not come under any catagory on that main menu! I finally got in touch with an advisor who then sent me to the wrong place, the customer service helpline is awful! If anyone needs help, use the live chat that is available on the Vodafone website as my issue was resolved within 10 minutes! If I had the option I would have not even given one star!”

Helpful Report

Posted 7 years ago

“The issues begin when you call them, the chat service is legit and people are way more polite when not on the phone. So basically I just received my phone through post I was expecting an S8 plus and the sent me an S8. I call to resolve the issue and their team was so arrogant and they even argued that I received the right parcel but I was mistaken. Apart from tha according to my deal I was meant to receive a Free Accessory Bundle which I did but according to them I should return and I am not eligible for one since the Bundles for the S8 plus are long gone. The person on the phone was no impolite. I am really disappointed from their performance I have been a customer for the last 4 years and I would expect at least an apology for all the inconvenience that Im going through, nevertheless nothing.”

Helpful Report

Posted 7 years ago

“Awful, awful money-making company! I have been with Vodafone for several years and without doubt paid for my handsets several times over. As others have commented, their customer service has rapidly declined. My phone is broken - It does not work at all. As an insurance payer, I presumed a new phone would be couriered out to be asap. Wrong, instead, I am advised to visit a Vodafone store and get a courtesy phone there, while mine is being repaired. Vodafone are unable to tell me which stores have courtesy phones available. The Vodafone stores are also unable to tell me where there is a courtesy phone available. Numerous Vodafone stores have no contact number listed online to enquire. Which means you are left to trawl the Vodafone stores in person to search for a courtesy phone, which perhaps exits in Vodafone's parallel universe. Four Vodafone stores in, two in central London and guess what they do not have any courtesy phones available, however they can sell me a new phone, a new contract a new internet service provided by them and then I can have a new phone right there on the spot! What an earth have I been paying my insurance for? The manager said to me today, that he doubts very much that I will find a courtesy phone anywhere. But if I sign a new contract for 24 months a phone is right there for me! Needless to say, Vodafone has forever lost my custom and recommendation.”

Helpful Report

Posted 7 years ago

“Non existent customer service-very hard to get hold of anybody”

Helpful Report

Posted 7 years ago

“Rubbish mobile network”

Helpful Report

Posted 7 years ago

“The only reasons this company even gets 1 star is so I can review them. I have been with Vodafone for several years and up until the end of last year I had no problem at all, they were accommodating, polite and had excellent customer service. Then I renewed my contract and took out an Ipad on top of my existing line and it all went from bad to worse to atrocious. Before I even get into my rant, has anyone ever had a phone call less than 30 minutes?. I opted once for them to call me back which they did but I was instantly put on hold for another 30 minutes after waiting 50 minutes for them to call me back in the first place!!!! From the moment I ordered the Ipad I was lied to time and time again, promised it would be delivered on a specific day 3 times, promised phone calls back yet never received one the dozens of times that I have called and spoken to customer services. Each time I have phoned customer services I have to repeat the whole issue over and over, its there in the records of my account!!!!. I have emailed, written, called and requested to speak to someone over and over, yet not one phone call have I had to address the continual lies and shocking service I have received. I was advised to go to a store even after being assured they had the item in stock, arrive at store and surprise surprise not in stock. Vodafone has wasted over 26 hours of my time in the last 7 months, 2 days ago you even had the nerve to take 3 payments from my card and then deny it all. I even have a transcript of them denying it, yet when I phone shortly afterwards they accept they have done it and now will refund the money THEY took out instantly yet I have to wait up to 5 days to receive it. I WILL be cancelling my contract and when they send me my remaining contract bill I will send it back with my own bill for the 26 hours of my time you have wasted to be deducted from it along with the costs for the stress and anxiety you have caused me over the last 7 months. Vodafone you are truly shocking in ways I cannot comprehend. You find it acceptable to LIE to your customers, to IGNORE your customers & treat them like DIRT on your shoes. Well no more will you have my custom and I will broadcast my whole story on every media outlet I have at my disposal, I will be reporting you to your Regulators and anyone else that should be alerted to your atrocious treatment of people.”

Helpful Report

Posted 7 years ago

“No service. Incompetent customer service people who cannot think, merely read from a screen. Poor language skills. 20years as a customer is coming to a definite end in one month.”

Helpful Report

Posted 7 years ago

Vodafone is rated 1.2 based on 2,012 reviews