Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being a customer for 20 years. After dealings with them over the last two weeks trying to change from a business to a consumer account for 3 family numbers I can honestly say the level of customers service is probably the worst I have experienced from any company ever. Hours on the phone to some useless articles both here and in India and in the shops. Cant wait for the transfers to complete so that I can leave. They don't care for a 20year customers so why should I bother to stay. Run a mile folks.....find another operator.”

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Posted 8 years ago

“I had been with vodafone for over 7 years with 5 contracts. They were in my eyes the best provider until the last couple of years. I now have 1 contract with Vodafone only due to being tied up to a 24 month contract. My daughter has mental issue... vodafone cut her off 3 times due to vodafone incompetence . As you can imagine my this caused great panic in my daughter and our family. After several hours on the phone over a period of months I managed to get the issue resolved. £25 compensation was offered. I demanded a manager call me back which vodafone promised this would happen within 24 hours. 4 weeks later.... still waiting. I cannot wait to leave vodafone. They are without doubt the worst provider in the U.K. My advise is don't take a contract out with vodafone!!!!”

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Posted 8 years ago

“Please stay away from this company. I changed my price plan thinking it would suit me better realised it didn't so wanted to revert back which has currently taken me 4 weeks so far to do and still I haven't got anyway. Avoid this awful company.”

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Posted 8 years ago

“STAY AWAY AND TELL YOUR FRIENDS AND FAMILY TO STAY AWAY. YOU WILL REGRET JOINING THEM BELIVE ME”

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Posted 8 years ago

“Firstly, if I could give this company 0 stars I would Do not, do not get anything from Vodafone. I ended up being £75 out of pocket for an item and service that I did not need. Firstly, I went into a local branch to get mobile access for internet connection on my phone . I was mis sold a mobile Wifi (£25), put on a yearly contract (£25 for that month). Guy in the shop told me to cancel contract on Tuesday after the Bank holiday, when in fact I should have been told to cancel the contract on the same day. Misinformation. Also ended up getting a default put on my credit report. I rang them regarding what this was for and was told I owed £25 (another £25, for what?) because I did not cancel in time. NOBODY at Vodafone had the decency to contact me. Have not even had a letter from Vodafone about this £25. Only found out when I checked my credit report and saw 'You opened your VODAFONE LTD GEMINI (I)'. I will never have anything to do with this mobile company again. On checking up what Vodafone Ltd Gemini was I saw that vodafone were getting a disproportionate number of complaints that Vodafone is damaging people's credit files through carelessness and poor systems. If you have suffered as a result of inaccurate data being entered onto your credit file then you are not alone. You should make an immediate written complaint to the:- Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Hope this helps other people not to go through what I did and end up out of pocket and credit file being damaged.”

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Posted 8 years ago

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Posted 8 years ago

“Never experienced such bad customer service! Wanted to upgrade my contract to a sim only then transfer the ownership, 4 and half hours later on the phone, being passed across 10 different departments, 3 tweets and 2 and half hours to online chat it still wasn't resolved....this was just in 1 day! The so called 'technical department' didn't even know what the problem was with the account. Gave up in the end and cancelled the contract only to find out 3 weeks later that the account had been reactivated (without my consent!) 5 days after I called to cancel! Customer services hadn't even cancelled the contract and claimed there was no evidence of this call...funny that as I have a call history that says otherwise...absolutely appalling! In total I have spent the best part of over 16 hours on the phone to customer services to resolve and cancel this contract. I had previously had to go to the ombudsman about Vodafone when I previously took out 1 pay monthly phone contract in store only to find out that they has somehow signed me up to 4 phone contracts and had to pay for all 4 contracts for over 8 months before it was resolved. The only reason it was resolved was due to the ombudsman getting involved. Never seen such a string on incompetent and poor service. Do not waste your time with them!”

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Posted 8 years ago

“Vodafone customer service are the worst people I have ever dealt with they over charged me and claimed that it was some kind of fraud but never got it reversed instead shut my phone down”

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Posted 8 years ago

“Rubbish customer services,im paying for a service and cant even make calls. Never again will i use vodafone. Stay well clear people.”

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Posted 8 years ago

“I have been a Vodafone customer for 13 years. I trusted Vodafone as everything was great for tye first few years.then last year I noticed my bill almost doubled.I phoned Vodafone and they knew it was not right and sorted it. I then started to look back all my bill. To my shock for about 5 years they had been charging me for things I used or had. I contacted them and was basically shouted at by customer services, I was trying to explain where and when it all started but he would not listen. For months I was neve off the phone as I would ask for copies of my bills that I did not have, was give the run around for almost 5 months. I then said I would pay no more and and was going to ombudsman to get it resolved. I was not owe them money but they cut my phone off and told me I would get it back on when they had requested paperwork that they had to get back within theor own company. A man named omar in customer resolutions team blatantly lied to me on the phone and he and his senior left me on hold for almost an hour for no reason. All this resulted in bank charges even affecting my credit scoreand was paying for a phone contract that they turned off.luckily I had all the evidence to prove that they had been over charging me. They then offered me me £357. Off my bill but I was never even owe that money in the first place so all they were doing was correcting their mistakes. I spent 7 months having to get it sorted some days I would have to call 5 or 6 times as they would say yes sort it now then wasn't. For all the hassle and stress of being lied to almost every day for 7 months having no phone and credit score affected. They offered me nothing. They said as a good will gesture they would wipe the bill that I never owed them. That was only for last year. I will now be going back to ombudsman with all my evidence of bills bank statements of when it started 5 as I never got the past bills resolved. Feel totally let down by a company I had been with 13 years and was treated in a discussing manner through it all. Can definitely say I won't be renewing my contact and wI'll be not recommending them to friends and family”

Helpful Report

Posted 8 years ago

“Appauling customer service. Debited random amounts from my account. On calling customer services (overseas call centre), repeatedly told that they couldn't find my account - despite providing the mobile number and account number on the bill in front of me, and insisting that I had taken out the contract through a third party (despite doing so in a Vodafone store). On speaking to a 'floorwalker' in this call centre, I was given a number for the department that I supposedly needed to speak to. On calling the number - it for 'daisy communications', and is a number that is no longer in use. A complete and utter farce.”

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Posted 8 years ago

“Extremely poor service, can not be bothered to look through your notes. Vodafone took out 2 payments 2 days after each other in December 2017, once for my monthly bill the other payment was taken out illegally and is basically fraud. I have called numerous times been into store to show evidence however had no payment back.”

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Posted 8 years ago

“Very good reception and service”

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Posted 8 years ago

“I'm N Fernando,for the first time my husband bought a contract for £22.50 from vodafone, and few months later he transferred to my name. But vodafone has kept records as two accounts & report my husband to DRS, now it has seriously effected to my husband's credit report. we contacted vodafone regarding this matter more than 7 times for last 7 months. They have failled to sort this out, and vodafone customer service is the worst customer service i ever experienced. Their customer advisers not helping at all nor polite either. Never trust a company like this, which gives you headaches.”

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Posted 8 years ago

“Sam from the billing team was very friendly and helpful with great customer service skills.”

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Posted 8 years ago

“Worst customer service I have ever had no help whatsoever”

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Posted 8 years ago

“FRAUDULENT CONTRACT You will CONTINUE TO BE CHARGED even after the contract finishes unless you manually cancel it. They are operating on a fraudulent business model. I was not told about this when I first signed up, when they send me the monthly bills or when my contract ended, so I have to pay them $160 in the end to make it all go away. The customer service told me that I don't understand what the term 'contract' means even after I explained to him this B$ and this fraudulent business model. I canceled my subscription and I told them I DO NOT WANT anything to do with Vodafone anymore. BEWARE OF THESE THUGS!!!!!”

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Posted 8 years ago

“Ten days to sort out a NUC number but no response to date. They confirmed it was the wrong one originally but have done nothing. Customer service is poor as they can do nothing except email relevant dept.”

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Posted 8 years ago

“Your team Don't Care about Vodafone customer you will charge money on time but your service is f***king. So thank you for service that u provide in past I now will go with India's fastest network AIRTEL”

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Posted 8 years ago

“They will try their best to scam you!!”

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Posted 8 years ago

Vodafone is rated 1.2 based on 2,012 reviews