Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,015 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,015 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong ... everything. Lying cheating idiots. Do not touch with a barge pole.”

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Posted 8 years ago

“Credit check failed - I'm a rubbish for Vodafone. Ordered a SIM Only bundle for £19.20 / month. Didn't get any update about my order after 2 days. Order status "Delivered" but is not. Customer service can't see order I placed??! I probably got rejected after credit check (sick: because I pay for everything on time) and didn't get any result of chceck. Their system just deleted my order like a rubbish. I've contacted a support to place an order again because it was crazy that my credit check was failed but it's true. It's failed again - but this time I was notified straight away. Funny because Vodafone should accept my order - especially if I pay everything on time (electricity, broadband, credit card). Shame. You could have a customer (I was able to even pay for a whole year in once) but your credit checks is more important than that.”

Vodafone 1 star review on 3rd April 2017

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Posted 8 years ago

“Awful save yourself the upset and go else where. Two tin cans joined by string is a preferable means of communication”

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Posted 8 years ago

“avoid at all cost vodafone has to be the worst company going got a contract with them and the monthy payment were always throw the roof so i cancelled the direct debet and now they are charging me for two contracts”

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Posted 8 years ago

“Rubbish, gone right down hill. Fob you off between each other. I always thought the customer was always right!!!!!”

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Posted 8 years ago

“customer service is very good”

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Posted 8 years ago

“Appalling customer service - lie to get you to agree an upgrade and it takes you over a week and 8 phone calls to sort it out. They only sorted everything after I rang the cancellation department! Called today to check a bill. It took three phone calls and 40 mins to speak to someone who was capable of answering my question. My 8 year old could do a better job.”

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Posted 8 years ago

“Vodafone are an awful company, nothing but problems with them, if there was an option for a "minus star" i would choose it”

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Posted 8 years ago

“Everything has gone wrong. They have zero appreciation for loyalty, I have been with them for 17 years and it has been nothing but torture and I am the mug for staying. I couldn't possibly explain ALL the things they have done BUT please, please do not go with them. They WILL con you with extra charges and bogus customer service calls.”

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Posted 8 years ago

“COMPLETELY IGNORED MY REPEATED REQUESTS. In mid November 2016 I made a Subject Access Request (SAR) to Vodafone under the Data Protection Act. I did this after appalling service from their bad service dept. The law requires the information I requested to be given within 40m days although the Information Commissioner's Office (ICO) suggests that a reasonable response time is 21 days. Vodafone ignored me for 90 days then found my request and are 27 days into their legal time. UNREASONABLE!!!! This company make a practice of making life as difficult as possible for customers who complain or who need assistance. If you are in that position I urge you to make a (SAR) . It may cost £10. They make this payment as difficult as possible by insisting it is paid by cheque (who uses cheques these days?). You will be told that they only accept SAR's requests online. This is rubbish! The law says that you can make the request by letter or by phone if you want. I suggest that you make the request by registered mail and insist that they contact you only by snail mail. This will cause them great inconvenience and expense, just as they do to their customers. Ask for transcripts of all telephone conversations and chat rooms. After my 10th weekly letter I advised them I was making a charge for correspondence to or from them. I should have made this charge after the 2nd letter. When this affair if completed I will invoice them and, if necessary I will take them to the small claims Court. Good Luck all. I will keep this site (and others) posted on my progress. Good Luck and Regards, Frank M”

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Posted 8 years ago

“Very bad customer service. Nothing on offer for loyal customers once you signed the contract your stuck for 2 years.”

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Posted 8 years ago

“Worst support ever! my account has been locked for well over a year now and I still can't get into it, which I then used the 24/7 support team on their website and every single support worker said 'this will be fixed THIS TIME i promise you' (still not fixed) I then gave up trying and i'm currently paying for my contract monthly without access to my own account! Terrible company. ps. I barely get signal anywhere I go...”

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Posted 8 years ago

“Professional con company I would highly recommend avoiding them every phone call to customer service lasted at least an hour The service is horrendous overcharged every month. They even had the cheek to open a second direct debit without me knowing and then refused to give me a refund and blaiming me for downloading games was the reason for the high bills. Highly avoid!!!!!”

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Posted 8 years ago

“My wife and I just returned from a month long trip to Europe. In Venice Italy we purchased 2 sim cards for 120 euro from the Vodafone dealer. We have the receipts they provided. We were told these sim cards would work across Europe! They promised us: 300 talk minutes, 500 text messages anywhere in Europe. Phone Numbers: 3486196625, and 3461631318 Codice PUK 11159665, and 27233917 However, we left Italy three days later and the phone sims stopped working! We were lied to by the Vodafone person. He spoke perfect English so we understood each other very clearly! I would like a refund for my purchase please! I contacted Vodaphone HeadQuarters 4 times via email....NO RESPONSE!!!”

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Posted 8 years ago

“Customer support is worse than useless”

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Posted 8 years ago

“Absolutely disgusting service. Wish I hadn't taken a contract out with them. Worst phone company I have ever dealt with.”

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Posted 8 years ago

“I had two phones on contract with vodafone. The other contract ended. I phoned vodafone to cancel it. It took a year for my contract to be cancelled. Everytime I phone they say I didn't cancel my contract and have deducted my money for a phone I am not using. When I wanted my money back they refuse to pay me .I want to take the matter further. The are robbing people. The worst customer care I've ever experienced in my life. I will never recommend them instead I will discourage anyone who wants to buy anything with them .”

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Posted 8 years ago

“disgusting customer service”

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Posted 8 years ago

“Rubbish company”

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Posted 8 years ago

“If you want the worst and disgusting company then Vodafone here it's..... such shame....”

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Posted 8 years ago

Vodafone is rated 1.2 based on 2,015 reviews