Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,014 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

Write Your review

Tell us how Vodafone made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your team Don't Care about Vodafone customer you will charge money on time but your service is f***king. So thank you for service that u provide in past I now will go with India's fastest network AIRTEL”

Helpful Report

Posted 8 years ago

“They will try their best to scam you!!”

Helpful Report

Posted 8 years ago

“Terrible service! On Sunday 23rd April my phone got stolen. I was able to blacklist my phone and SIM card which I was happy about. The next day I called to talk about getting an early upgrade (contract ends 3rd Nov) and I was told £27 to upgrade £129 to cancel. The following Wednesday when I was ready to upgrade, as I'm a uni student who needed to sort some funds first, I was then told I was given THE COMPLETE WRONG INFORMATION and that it was actually £129 to upgrade and £160 to cancel. I have exams and I needed to ask my mum for the money so now today (2nd may) when I rang I got told the previous TWO PEOPLE WERE WRONG and it was £192 to cancel. I am confused HOW in the space of a week the price kept going up. There is such poor communication within Vodafone I can't believe it. Also, the person told me no notes were even made on my account from the devious two calls so no one knows what was said and they couldn't phone the previous people even though I had there names as it would be like "finding a needle in a haystack" (her words). Either their calculations were wrong or they are making up these prices but THEY DONT COMMUNICATE!”

Helpful Report

Posted 8 years ago

“We used them as a business for 2 years and I can safely say the service is terrible. They continuously give wrong information, I can only guess this is down to them not knowing the correct information LOL. They always changing account handlers so you can never have the same conversation with the same agent, extremely frustrating when you have issues and have to repeat yourself again. There warehouse staff are either death or not good with numbers, the amount of times I had to repeat IMEI numbers to the CS member to be told it doesn't exist until the third or fourth try, honestly not me we repeated back the number and agreed but on fourth or third attempt it works. I've even hung up and called back in hopes to get a different warehouse staff member which has worked as I'm am then told the IMEI number does work now. They changed our bill system too (Dise to Crystal) and didn't bother to tell us. The only reason I found out was when I couldn't access my account online. It has now been like this for over a year and I'm always told they are looking into it but clearly not. I'm now having issues with getting PAC Codes as our two year contract has come to an end. I requested them via email Mid April to be told today that they weren't sent to us and need re-requesting as the 30 days expiry has passed!!?? I told the CS member that impossible as it's 02nd May only been 15 days from my request, use your brain and count the days on the calendar but she stuck to the story. I have to admit the Customer Service team been great until this one person today but there Sales Team and Account Handlers are terrible. Could be lack of caring but if that's how they treat a company who the largest in US then hate to think how they treat others.”

Helpful Report

Posted 8 years ago

“Customer service is awful. Called to complain about their employee contacting me and making me to change my price plan and to pay more every month by reducing my bill that month (forgot to put wifi on and went over the limit). Ended up paying everything that I had to pay plus £6 extra every month. Spent ages on the phone listening their explanation and arguing with me about why I'm paying all this and not even apologies about that employee misleading me. I said I have capped my data and the top manager on shift was arguing with me that he can see that I have never done it! After 15 min he said that he found it! Again no apologies! Rude, unprofessional people! Can't wait until the end of the contract!”

Helpful Report

Posted 8 years ago

“Since being with Vodafone for just under two years. I've had problem after problem. First when I got my phone. I asked for phone insurance, while on the phone they said it was sorted. So I was happy about that till a month later when they had taken my phone bill and I noticed that they hadn't taken the money for it. I rang them up and apparently i couldn't get phone insurance now because I have had the phone for a month. Also when I sorted my contract out. I asked for a 32gb memory card. They had taken the money out for that but I got no memory. It had taken me 4 months till I eventually got my money back. Recently not having internet at home I got an extra data bundle in the middle of April and cancelled it just before my renewal on my contract. Looked at my Vodafone app they have charged me £81.50. I have a look into it and they have charged me for May's data bundle and put it on to April's bill. I'm not to sure whether that's properly sorted till after the bank holiday weekend. I also noticed today looking at my Vodafone app, that Vodafone have put my phone bundle up to £35.00. When I should only be paying £29.00. I have asked Vodafone customer service about it and they have no clue why that is, very helpful customer services cheers Vodafone. My brothers been with Vodafone for 10 years this year. He found a deal with a different company. He rang Vodafone up saying I have found this deal. Just wondering if they could do anything different for him as he's a valued customer. They told a loyal customer of 10 years they couldn't do anything for him. So Vodafone are happy to try and get the customers in. They just don't care about keeping there loyal customers. I WOULDN'T RECOMMEND VODAFONE TO ANYONE I KNOW.”

Helpful Report

Posted 8 years ago

“My son is disabled and had some difficulties getting his old phone unlocked when he received his new one. Vodafone were not only extremely courteous, but helped tremendously. They also gave him a credit for all the difficulty he had. I went to the executives office for the help and they could not have been more helpful, in fact better than any other phone provider. My son has been with them for a few years now and could not be happier. I think it is the way in which you approach people from my experience, but they get 5 stars from me for their customer service and the kind and helpful way they have treated my brain injured son they get 5 stars from him. Regards M Dundas”

Helpful Report

Posted 8 years ago

“THIS COMPANY IS A SCAM!!!!! They will charge you money you haven't spent!! I paid for another month of service only 2 weeks ago and they shut off my service because I apparently didn't tell them that I wanted to cancel purchasing a new promotion..... It makes no sense. The people who work there are horrible and don't even try to apologize. Awful awful customer service and awful company. DONT GIVE THEM YOUR MONEY”

Helpful Report

Posted 8 years ago

“I want to give -0 star for vodafone my number is 8007964639. want to say friends they are liyers. They dont hv any solutions for the customer complaints. Representatives Are so rude. Waste actime to talk with them. My all friends are from suffering from same. M going to spread a review on Twiter Facebook & other socal sights.”

Helpful Report

Posted 8 years ago

“Worst network . I am jay my vodafone number is 8007964639. from vodafone I gt msg rs.348 u gt unlimited local & std calls & 56 Gb internet for 56 Days per day 1 GB. Bt m not getting benefits becoz of vofafones poor network. Want to change mysim card now with any other network.”

Helpful Report

Posted 8 years ago

“Lies, Lies, Lies and more lies. Every contact I have had with them this week each person I have spoken to have lied to me. Now just waiting for my contract to expire so that I can leave them.”

Helpful Report

Posted 8 years ago

“Worst customer service experience ever, each time i rang customer services the operaters told me something different. The staff at Vodafone at not trained whatsoever. I will not recommend a vodafone contract to anyone, please think twice before joining Vodafone have a read through customer reviews.”

Helpful Report

Posted 8 years ago

“Misled,lied to and duped.Absolutely appalling company and totally inept.”

Helpful Report

Posted 8 years ago

“Shaun in your GREAT Yarmouth STORE was very helpful to me, lots of patients as. I am 70 yrs of age”

Helpful Report

Posted 8 years ago

“Vodafone do not take no for an answer cancelled my sim in Feb still paying 2 months later for nothing you phone up to cancel you contract won't listen give you the hard sell we can match my new deal only when I want to leave after several calls they tell me it's cancelled only to find they are still charging me 2 months later for nothing would not use again or recommend customer service go all around the houses and Vodafone live chat is a total waste of time those people cannot solve anything rather than use Vodafone I would rather open my window and shout”

Helpful Report

Posted 8 years ago

“Would give 0 stars if I could. Please whatever you do, DO NOT join Vodafone. Worst customer service team ever! Worst experience of my life! Would never ever recommend them to my worst enemy. Basically con artists made out to be a business 😡😡😡😡”

Helpful Report

Posted 8 years ago

“If I could give 0, or -5, I'd be doing it. I don't know where to start with it to be honest. So, for some reason they removed my data (for a total of 2 months) which was an absolute nightmare because on the day they removed my data I started a community job that required me to drive and was reliant on my maps on my phone. Whenever I messaged someone or phoned, I was forever being passed around from person to person, which as you can imagine resulted in me being further from getting it sorted. Nobody knew what it was (at this point we hadn't figured out that THEY had removed the data). I went into the local Vodafone branch in Aberdeen and they attempted to help on two occasions, by resetting a few things and telling me it 'might work', sending me away for 48/72 hours and advising that I should come back if it didn't start working thereafter. As you can imagine, this was really quite infuriating. I'm a very patient and polite person but this was taking the mick, I knew fine they hadn't a clue what was going on and were just trying to pan me off. I eventually demanded that they cancelled my contract as I had been without data for about 2 months - I was paying for nothing basically. Oh, in this time I was forced to pay an extra tenner for data that they had added to my account 'until my actual data was fixed'. I had no idea that this would be an ongoing thing. Of course this didn't work because my data was basically blocked, and they tried to say that I should have phoned and cancelled it myself. They told me that because I was such a 'valued customer' (lol) that they would refund it for free - lucky me. So when I asked to cancel my contract, I was fully prepared. I had looked up what I was entitled to and was pretty raging so I was ready to just tell them I wasn't taking no for an answer. The woman I was speaking to had told me that it was going to cost around £180 to cancel my contract. I knew that there would be a penalty, but this was absolutely ridiculous. My contract was due to end pretty soon anyway. She advised that there was nothing they could do for me, however passed me over a number for the disconnection team. HERE is where it all changes. The guy I spoke to was honestly the nicest, most understanding gentleman I've ever spoken to with Vodafone. Initially, after I explained everything to him (it is quite a lot, so I'm sorry if this review seems all over the place) and after he checked my notes, he was totally behind my decision to cancel. I think he was pretty embarrassed with how I'd been treated. He had told me that whilst they were trying to figure out what they'd done to my data, they had reconnected me. I was aware of this, but what I wasn't aware of (as he kindly explained) was that this meant that my contract had kind of been rebooted, resulting in it basically starting again - hence why the cancellation fee was going to be around £180. He said this was a joke, apologised for everything, and to cut this long story to be short, sorted everything out, refunded me around £30 for my troubles (which covered my minuscule £7 cancellation fee) and last months bill. I absolutely 110% detest Vodafone. I'm with Giffgaff now, hassle and stress free. Do not go with them. Just don't put yourself through it.”

Helpful Report

Posted 8 years ago

“If I could choose to give minus stars or no stars I would. Absolutely horrendous customer service! One of the team members processed an order for an upgrade I had absolute no knowledge of!!! The new phone was sent out to my house and caused me hassle having to send it back, I now can't upgrade my phone until this has been sorted! Will certainly be moving phon network, do NOT recommend Vodafone.”

Helpful Report

Posted 8 years ago

“I give vodaphone ZERO stars a rating 0 Disgusting customer service Outrageous charges And just about the worst cell mobile provider ad any I have used globally”

Helpful Report

Posted 8 years ago

“What went wrong ... everything. Lying cheating idiots. Do not touch with a barge pole.”

Helpful Report

Posted 8 years ago

Vodafone is rated 1.2 based on 2,014 reviews