Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

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“Vodafone is crap....no value for money...bad service....can't even send a mms keep getting the same old reply...server response error....changing asap don't use Vodafone it is the worst EVER!”

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Posted 7 years ago

“where can I begin...crap crap crap don't ever sign with them! they try to steal me money in cutting my internet off because i made calls to Africa??( i was not even home during that period and I'm not black) and my balance was overdue. I don't even have a home phone!! i called the costumer service 4 times who asked me on and on again when i was going to pay my bill without trying to resolve my problem.hard to understand their northen accents and the women were really rude. the line was cut off 4 times, they didn't even call me back so i had to go through the recorded female voice again that don't undestand a word I say. the music on hold makes your ears bleed and they ask you security questions everytime you call even if you called seconds ago. is so damn hard to get one person on a case instead of spreading it to a unqualified team?! Ispent all afternoon on the phone to resolve nothing.plus the indian guy who installed my broadband was not friendly and a misogynist.AVOID.”

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Posted 7 years ago

“i have been a Vodafone Customer for 22 years in that time i have not been able to download any bills from my online portal. i have put up with this asking them every Qtr to email me the bills. i have currently have 4 lines with them which i use for my business. Until 2 weeks ago this worked fine sort of 3 bars and 3G service. 2 weeks ago the service stopped no network coverage. after phoning them every day and getting no where with them i was told by agent that this the best it was going to get. i said what no service that i. to which he replied yep that's it. so i decided to cancel my contract and now they are trying to charge me £400 to leave in termination charges for service i dont have. i think after 22 years as a loyal customer this is a disgrace and Vodafone you should be ashamed of yourself. Will be glad to see the back of you. really really bad company.”

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Posted 7 years ago

“Didn't realise I had to end My 24 month in writing? I just stopped my direct debit after 24 months. I'd had nothing but nightmares with Vodafone.eg no signal for months due to mast being down ect !!! But TWO!!!years after the finished contract iv just received a bay lift letter for £133. After spending a frustrating hour on the phone no joy. I said I didn't realise I owed them ANY money they had NEVER CONTACTED ME SO I COULD PUT IT RIGHT. and they said they had sent me a letter TWO !!!!YEARS AGO ????I asked why they never phoned me or wrote to me again but it's all a waste of frustrating time you just get passed around and they just make up excuses and tell lies. Iv now got a big bill to pay the money grabbing bay lifts.Thanks Vodafone !!”

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Posted 7 years ago

“Awful customer service”

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Posted 7 years ago

“Over 25 minutes waiting on the line to cancel (gave up after that). No call back even though I confirmed it had been recorded. Chat line very slow and tedious. Vodafone make the whole experience of querying your account or leaving so tedious that they must deter about 75% of their customers seeing it through. Well over an hour wasted today on something that would take 5 minutes with another reputable company. They increased my monthly bill with no communication whatsoever and now cannot be bothered to go through the whole process again with these people. Shameful organisation.”

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Posted 7 years ago

“Worst mobile phone provider I have ever had the misfortune to be on. My contract with them ended four months ago and they are refusing to unlock my phone. Customer service is horrific, they don't know anything about what they're on about. My contract is finished with them, I have filled out countless forms, but no. I cant put anything but a silly vodaphone SIM card in it. I am having to go to the ombudsman to sort this issue. Completely incompetent company. Will never go back, 100% would not recommend”

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Posted 7 years ago

“Crap customer service non existent mobile signal!”

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Posted 8 years ago

“Awful customer service, the people in the store ignore you (even if you've been waiting for half an hour!), then often they can't help you anyway and tell you to call the service desk, it's so hard to top up, then they sell you products that such as the Big Value Deal (No value deal!) where 'you will get international allowance of 500MB, 100 minutes and 100 texts in our Europe zone' then it doesn't work even after they've sent you a welcome text telling you about your allowance and you call them they say they can't provide that service because the UK government made it ILLEGAL!! Well, if it's illegal don't go advertising services and letting your customers get stranded in new countries in the middle of the night with no access to telecommunications. My friend used 3 for a trip around Europe and it was perfect.”

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Posted 8 years ago

“Nothing but legalized robbers. Moved from them to BT. Hadn't the decency to let me know the end of my year was up for a cheaper tariff and hit me with an over inflated bill for the start of a new year. Decided to move over to BT and then got hit with a bill for ending contract which i hadn't signed up for. Tried to pay this through a number they gave me but never managed to get anybody. Finally managed to pay it and now i've got a bill for late payment. Dick Turpins of moble”

Helpful Report

Posted 8 years ago

“Worst customer service experience I had. Every customer department uses different system and most of them do not write notes, we need to keep repeating the same information to everyone and still people do not try to help. I upgraded 2 phone, received 2 faulty iphones, returned them 1 week ago, received call from warehouse that phone has been returned, royalmail tracker shows phone has been returned but customer service has no information about return. They advice me to call tomorrow everyday I call them. I wish, I never renewed my contract. They know how to frustrate their customers and waste their time.”

Helpful Report

Posted 8 years ago

“Disgusting company! Rang them to sort an issue with my phone randomly dropping calls on me regardless of where I was. They did look into it after I spent hours and hours on the phone but never actually fixed the problem. It was even escalated to their customer relations who are even more useless than their customer service where I was accused of being a liar!!!! I began to stop paying my bills until they fixed the issue telling them that once the issue was sorted I was more than happy to pay the amount owing. Vodafone decided it was a better idea to cut off my contract and charge me cancellation which I refused to pay. Now two years later after them telling me, after a complaint I made, that the debt was written off and not sold to a debt collection agency it has now been put on my credit file as a default after they sold it to a debt collection agency!!! My credit rating now a mess because of this company and their lies! I was a loyal Vodafone customer for years but would never again touch these conmen for a contract. They completely refuse to rectify the issue and any time I speak to them they simply say there is nothing owing even though this mark still remains on my credit file from this company!”

Helpful Report

Posted 8 years ago

“Vodaphone should be prosecuted for fraud. Like most of the reviewers I experienced the same multiple transfers from one person to another for hours at a time. Online chat is worse and these call centres are trained to delay, stall, repeat then transfer. At some point the ombudsman better close these crooks down, they are deceptive, deliberate and trained, going through the reviews on many sites , there is a very specific deception of the public. Dr Thomas Meegan”

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Posted 8 years ago

“Fantastic broadband, far cheaper yet quicker than I'd had with my previous providers.”

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Posted 8 years ago

“When I joined I was suddenly inundated with 3rd party companies charging me without knowing, my bills have been £60 a month and not £28 as I had expected. Do not bother with them.. Wish I could have stayed with my original supplier”

Helpful Report

Posted 8 years ago

“I needed my phone unlocked, was told to go to the shop in town. They said it had to be done on line. This required filling in a form and including an IMEI number. I couldn't find it and tried to ring them. Three different numbers and all with the same message. Finally was told by a robot that I needed a PEK number, I held on but the message said it was unavailable. Not once was I able to speak to a human. I rang my son at work and he said the number was probably on the box and it was, thankful I never threw it out. Now I have to wait days for them to do something about unlocking it. Dreadful customer service, they should be ashamed...”

Helpful Report

Posted 8 years ago

“Without a phone for weeks despite being insured. My phone started to malfunction recently. I am insured with Vodafone, so confidently called them to have it repaired. Just short of two weeks later, I finally got a new phone - not easy to be two weeks without a phone these days, but hey, I survived. Then, within a week, the new phone starts malfunctioning, turning on and off constantly. Totally unusable so I'm without a phone again. I phone Vodafone to resolve it, and they take no responsibility for it: It's for the repair centre to resolve apparently. I ask if it will again take two weeks and they say they have no control over it. I ask for some solution to ensure I have a phone while the current phone is being fixed. They can offer no solution. The man I spoke with was polite throughout but offered no positive solutions. In the end, I'll get the new handset sent, but I cancelled the insurance and I'll be going elsewhere when I come to upgrade. Really poor service.”

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Posted 8 years ago

“I am not a customer of vodafone,but I top my sons phone up from time to time,but they keep taking money out of my bank account,when he hasn't topped up,they have taken quite a lot of money out of my bank,so these past few weeks he has changed his provider,but they still taking money out of my bank,since Friday 9th June they have taken 4 lots of £5, that's £20 over a weekend,I feel like I have got no control over my account,my bank say's they can't stop them,I have changed my bank card,but they are still taking money,this is only the of the iceberg”

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Posted 8 years ago

“New manager Andrew at Stamford store UK solved all my phone upgrade problems. I haven't had any feedback form to express this. Mind you, it's not all good news. My previous visit when I took up the new contract left me with a new phone and the wrong size sim card. In other words the store assistant didn't do his job. Fortunately on my return Andrew sorted it.”

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Posted 8 years ago

“not given the deal that was agreed by the advisor on 3 occasions.”

Helpful Report

Posted 8 years ago

Vodafone is rated 1.2 based on 2,012 reviews