Volumio SRL Reviews

Name: Volumio SRL
Address: Via dei Pepi 76/R, Italia, Firenze, Via dei Pepi 76/R, Italia, Firenze, Metropolitan City of Florence
Rating: 4.12

4.1 Rating 1,117 Reviews

78 %

of reviewers recommend Volumio SRL

4.1

Based on 1,117 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About Volumio SRL:

Volumio is an open source audiophile music player entirely designed for high-quality music playback. The software runs on devices such as Micro-Computers and PCs and is controlled with any device with a browser. Volumio allows you to integrate different music formats as well popular music apps in one place. The software capabilities increase with MyVolumio, the set of premium subscriptions that provides exclusive features and gives the user a complete audiophile experience. Music lovers can have the complete audiophile experience with Volumio Primo, the music player and streamer designed for high quality sound reproduction and with an wide set of input and output capabilities.

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Location:

Via dei Pepi 76/R, Italia, Firenze,
Via dei Pepi 76/R, Italia, Firenze
Metropolitan City of Florence
50122

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am waiting now 7 days for your Support ! That is Not nice ! I Need the Mac Adress from the Wireless Card Modul for the rivo ! Wireless dos Not work ! Nobody answer ! I trink i sende you this rivo back ! Ist does Not work well !”

Helpful Report

“At first, impossible to follow the Quick Guide instructions. Seems wrong or outdated. Nothing appears to connect, just hearing a few clicks from the box. Tried using iPhone, PC to no avail. How could I get this to work with my PC? There are no specific instructions about what to do with the download? What is the use of that thing in the Free mode? Disappointing for the non-geek.”

Helpful Report

“Purchased a refurbished Volumio Primo in Jul 22. Initially worked fine - saw my DAC, read my music etc. Moved the unit to a new location, new DAC and Music source. No output. Doesn’t see the USB drive, doesn’t see the DAC and when I shift to RCA and streaming it doesn’t output. Did a factory reset and updated the software - to no avail. Frustrated.”

Helpful Report

“In April this year I tried to contact "Volumio" with regard to their erratic commercial processes and the low performance quality of Volumio 3. I finally received a response on 4 July. My response sent 30 September is below: Monica Many thanks for your delayed response. I must admit that I rarely find organisations as unresponsive as those of Volumio, its partners and owners. I did not receive any response whatsoever. I eventually renewed my subscription for another year at the lowest price I could find on the web, emails etc. At that time, I could not find a suitable alternative. Today I am using Volumio to stream Spotify and every playlist jumps from track to track for at lease half a dozen times before playing a track...... Here it goes again........ I have no problems streaming directly from Spotify. The loading of Qobuz seems to be a random process, sometimes it does, sometimes it doesn't. I see you are launching a new product which has at its heart Volumio 3, are you sure it is ready? I will definitely look very, very hard to find an alternative when I am asked next year, by the most unfriendly organisation in the world, to renew my subscription. If you are considering Volumio I suggest, like me, you try to find an alternative. Oops, my tracks are jumping again,,,,,,,”

Helpful Report

“Volumio sur Raspberry Pi 4 ne fonctionne pas du tout au niveau du boot Dommage”

Helpful Report

“Couldn't get it to work- got an error message: "corrupted file". This is the same thing that happened a few years ago when I tried the same service.”

Helpful Report

“Here is a copy of the email I sent to Volumio.org on 24 March 2022 and resent several additional times. I did not receive any reply. My account was terminated today. What do I think about Volumio? Garbage. Reference Account Renewal I am writing to obtain clarification for the renewal of my account. I am seriously considering termination as a consequence of the following; 1. Extremely poor software stability particularly in Version 2 and subsequently instability in Version 3. 2. I have yet to find any way of contacting anybody to discuss and rectify performance issues. The available forums are hopeless. Either I am the only customer with issues or I am the only customer. 3. Could you please explain the services levels available, their costs per year in pounds sterling. I cannot understand the various stuff strewn around on websites and My Volumio. For example: I took out a subscription on 9 Mar 21, with a 15 day free trial. I confirmed acceptance on 24 Mar and was charged £25.30 for one year at Virtuoso level. I then upgraded to Superstar level on 9 May 21 at a pro rata cost of £29.86 I received notification by email that payment of £59.47 for Superstar yearly renewal was unsuccessful through my PayPal account on 24 March 21. Before I renew please advise what is the correct renewal rate for this service: On the app and web based sections of My Volumio (my account) there is no "Superstar" but an offer of "upgrade" to Premium at £51.99 per year. On the open section of the Volumio website two service levels are offered, Volumio Free and Volumio Premium, at 59.88Euro If "Superstar" has gone, what are the services that I get if I renew at "Superstar" level? Does Superstar still exist? If not, why does my renewal notice still relate to this service? Why was I asked to renew at the higher cost of £59.47 for a service level that no longer exists? Or more precisely, why did "Volumio" or their agents try to remove the amount of £59.47 from my PayPal account rather than the published amount of £51.99 for the existing Premium service? I am not happy with both the system and the supporting administration. Especially without any simple means of contacting "Volumio" I look forward to your response. No response.........”

Helpful Report

“The software is very buggy and unfriendly. One must start a new search to change the search criteria. I found piCorePlay much more intuitive and bug-free. Sorry!”

Helpful Report

“I want to like it but we can't seem to connect spotify and thus aren't able to use it”

Helpful Report

“Unstable. I use RPI4 + hifiberry Dac, but it disconnects very often when I use wifi. I wanna you fix the unstability”

Helpful Report

“After 12 hours, Volumio stopped working and I can't get it to work anymore”

Helpful Report

“I have an extensive library, and all Volumio does is what everyone else does (aka Plex), a song player. I don't want a song player, I want software that makes my extensive library into a music station that will play genre's and kind music when I ask for it.”

Helpful Report

“Not satisfacted with Volumio OSanymore. My tidal Intergration is gone since three weeks and tech Support doesnt help me . I pay via virtuoso subscription. I think i will switch to roon. The Volumios is very buggy and the tech support slow or not existing.”

Helpful Report

“Cant install add-ons.not enough space. This should not be an issue.....it's just totally bad design of your os. I don't have space issues with other is.”

Helpful Report

“everything is fine but the problem of nat external port is error, i think need to update these problem”

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“The trouble with version 3 is that Volumio would like you to pay for features which are free in version 2. I think that's not a good approach. Therefore I stick with version 2.”

Helpful Report

“Hello sorry to say but I was really motivated to use volumio on my Raspberry and was OK to pay. But now we have to pay a monthly fee for using volumio in addition to qobuzz monthly fee. I pay for a service, ok but not to use my own device. And the player is just a rebrand of free player. So I m sorry I've some difficulties to pay so many every month and even with he subscription i I don't have music. Looking for other alternatives now and have my Raspberry recycled to something else.best regards laurent”

Helpful Report

“Extremely bad experience! Buyer beware. Ordered Volumio Primo Streamer/DAC on 1/04/21 for $849.00.USD Received unit. No ON/Off switch, No power Led light. Plugged it in, waited 5 minutes for the auto set up “hot spot” nothing happened; tried numerous times, still nothing happened. The unit would NOT connect (wireless or Ethernet cable) to Modem/Router that works perfectly with all other home equipment. Contacted Technical Support (TS), they connected (remotely) to my computer, took control, connected to the Primo. It worked briefly but Volumio did not have my Kobuz account and I could not add it (although Volumio advertises it supports Kobuz). Unit stopped working. Numerous emails to (TS) and attempts did not fix the issue. TS suggested another remote session (that I would have to pay for) in addition to the $849.00 I had already spent on a non-working unit; I declined. After many more attempts of trying to get the unit working, I found out that the software the Primo came with was OUTDATED (2020 version) current version is 3+. Suspect it was the reason the unit would not automatically set up and support Kobuz. TS did not mention the obsolete software, nor did they install the current version; I had to and did install the current version. It worked briefly but now Volumio (wireless or by Ethernet cable) is not recognized by the Modem/Router and is not working. As of today 2/07/22, the Primo is dead and unusable. I finally decided to not spend any more time and money on an expensive unit that should have worked from day one without the drama. I requested to return the unit for a refund through Customer Service.. Volumio’s return policy is the customer pays freight and VAT charge for returns. Bottom line: • Ordered an expensive unit $849.00 USD. Should have been plug&play. • Unit did now work upon receipt and still doesn’t work now, over a month later. • Cannot use my entire system now. • Will have to order a new unit (that works) from a different company. • Requested a refund, NO REPLY. Buyer beware”