“I ordered an aerator from VonHaus but although the product was exactly as described it did not suit my requirements. What impressed me so much was the superior customer service which I received. They collected the item promptly and processed my refund in a very timely manner. Top marks all round for keeping me informed.”
“Received toaster and kettle for present. Great design but kettle developed a leak. I alerted them on a Sunday. They had responded first thing on Monday. Replacement arrived Tuesday. Amazing customer service. No question.”
“Absolutely brilliant customer service. I ordered the wrong thing (entirely my own fault); the order was cancelled and I was promptly refunded with the correct order arriving the next day. I’m really impressed.”
“We were very happy with our order from VonHaus delivery of our Lawn Mover was very quick. Packaging was excellent. I had a query for Customer Services and they got straight back to me. Overall excellent service. Would recommend this Company to our friends.”
“Good service from VonHaus (customer agent was called Ralf) when I emailed to ask about availability of product which was out of stock (electric lawn scarifier 1800W model). I received prompt reply and specific date when the product would be available again.”
“Excellent customer service.
I had a fault with one of there appliances, there response and handling of the problem was excellent and timely and a replacement product was dispatched to me, very happy”
“Excellent service.
1st package was never delivered by Evri.
Once I informed VonHaus they quickly sent a replacement which arrived within 3 days.
Many thanks”
“They responded to query about round patio covers the old one was 10yrs old and I was after a replacement which are no longer sold by Von Haus it was the speed of the reply to the above great service query was sent the evening before the reply”
“Excellent customer service - I needed to know specific dimensions of a shelf unit which weren't listed. Thank you for finding out the info I needed which will result in me purchasing the unit in the next few days.”
“Excellent customer service when I contacted them - the fault not being theirs but that of delivery company.
Excellent quality product - 3-step ladder and I would recommend quality and VonHaus.”
“Had to speak to the customer service/support team regarding a request for a return item. Communication was very efficient and return executed quickly.”
“Very efficient service, especially when my first kettle was replaced after it stopped working. When the replacement stopped working, it was replaced by an upgraded model which I am delighted with. It has a flip top lid for easier filling and it seems a lot quieter when coming to the boil.”
“I had an issue with the delivery address set as default with PayPal and after I realised I contacted customer service who resolved the issue quickly and without fuss changed the order to the required address
Obviously not been delivered yet!”
