“had excellent service when I needed it from VonHaus.
It is good to know that people do care when something goes wrong
and have pride in their work and do their best to fix problems when they can.
thank you very much
from a very happy customer.”
“What an honorable company to do business with. We had a malfunction on a garden parasol which was efficiently, politely, and satisfactorily resolved within a couple of days. We had contact with the company every day politely checking in with us to see if their suggestions had resolved the issue. We would have no hesitation in using this company again and would definitely recommend to family and friends.”
“Had a problem with a battery. Contacted them and provided a video showing the fault. They replied very quickly and sorted the issue Excellent polite service”
“VonHaus customer service is exceptional, I can't praise them enough.
They were quick to respond to me, were so helpful, and it was very much appreciated.
Thank you”
“Customer service has been fantastic. The item I ordered was great (a 2 burner gas bbq), however it had a manufacturing issue. The customer service team resolved the issue swiftly offering me a full refund, replacement or discount (if i kept the item, which could still be used). I opted for a full refund and they sorted out the collection of the item via DPD.”
“They were very speedy with their reply to my query about a faulty piece of equipment I bought from them, collected without quibble and refunded as soon as the courier had picked it up”
“I accidentally ordered to an old address I no longer live at and they were very fast in helping to cancel the order despite it already being dispatched to the courier.”
“We bought a BBQ from VonHaus over two years ago now, which we're still very happy with. The metal tray for the coals had eroded so I contacted VonHaus to get a replacement, the customer service team were very helpful and quick to respond, and I have now purchased a new coal tray and its been sent out and is on its way to me. Very pleased.”
“Excellent customer service. Responded to a problem within 24 hours and rectified within 2 days. No questions no pictures no fuss just straight away sorted. Companies like this are hard to come across these days. Very impressed.”
“Absolutely brilliant service very quick to respond to my problem and was sorted by return post. I would definitely recommend this company and will use again in the future”
“The purchase did not perform to my expectations, so I returned my item.
The return service and refund was agreed with very good customer service & understanding of the issue.
Please pass on my appreciation to Gerlie in the first instance for my initial service, as I was pleased to hear from Macky with refund agreed.
I will look forward to ordering my next item, due to the considerate acknowledgment đź‘Ť Paul.
PS ! Jpeg photo would not upload to display & message indicates contact Customer Support or try again later, I tried 4 times with no upload. F.Y.I.”
“I had a problem, which was entirely my mistake It was sorted out by a friendly and professional customer services. Couldn’t be more happy regards George Larkin”
“I ordered a not-very-expensive product from VonHaus which was to be delivered by Evri. After several days of Evri 'expecting' my package I got in touch with VonHaus who got back to me on the same day (often unheard of these days) offering a replacement or a refund. I took the replacement and it arrived with no undue delay. Great!
Then, a few days later, my original order arrived so I now had two products. I contacted VonHaus asking whether I should return the second one to be told that I could keep it.
I can only rate their customer service as excellent. Speedy response every time and they worked quickly to solve my problems. I would definitely use them again:)”
“The process of ordering and receiving the product went very smoothly, and was delivered on time. Although the product was faulty, VonHaus refunded me in full, which showed me the company put their customers first and that their satisfaction meant a great deal to VonHaus.”
“I actually placed my order through Debenhams which VonHaus were a supplier for the table and chairs set I ordered for my garden.
Often, it is easier to praise customer service when things go well from the start, but the true test and reality of a company is shown when experiencing difficulty.
When my order was first delivered only the chairs were delivered and Evri returned the table. I got in touch with Vonhaus (Domu) straight away, they were apologetic and ordered me a new set and as a result of told me I could keep the chairs as a goodwill gesture and they would order me a replacement. This must have happened another two times that Evri kept sending the order back. I could see it was no fault of VonHause (Domu) so I decided to personally reach out to Evri and their customer service was appalling, someone got in touch informing me they were trying to locate the parcel only to be ghosted and the case to be closed.
Whereas, VonHause (Domu) in particularly Jayson took ownership of the case and kept regularly in touch via email and phone until I came to a desired outcome.
In the end, I decided not to re-order the same garden set as I already had the chairs and did not have room to store the extra chairs, but they were willing to change the courier service had I decided to proceed with the order.
As a goodwill gesture, they did ask for the chairs back and for me personally I did not wish to take something I had not paid for just like that, as it is important I am honest when it comes to any financial dealings and I expect the same to be done for myself. I tried ordering a replacement table directly from the same company, but there were no table options which went with the chairs and the end result was me having a set of chairs which I once paid for, fully refunded and being allowed to purchase my table elsewhere.
This does not mean Vonhause will handle each case in the same way, as my case was pretty unique and from my end whilst I received exceptional customer service from Jayson, I was also patient and trying to do the right thing from my end, so it works both ways.
What I will say, Vonhaus (Domu) I mainly concerned about customer satisfaction than the sale itself. In a time like this, we rarely see that and it is nice that a company still has old fashioned good customer service values.
I want to thank Jayson whole heartedly for his customer service and he is an asset to the organisation and has helped reinstall my faith in the company and intend to make future home purchases with VonHause (Domu) from now on and the added bonus is that currently they are part of the Blue Light Discount scheme.”
