“I actually placed my order through Debenhams which VonHaus were a supplier for the table and chairs set I ordered for my garden.
Often, it is easier to praise customer service when things go well from the start, but the true test and reality of a company is shown when experiencing difficulty.
When my order was first delivered only the chairs were delivered and Evri returned the table. I got in touch with Vonhaus (Domu) straight away, they were apologetic and ordered me a new set and as a result of told me I could keep the chairs as a goodwill gesture and they would order me a replacement. This must have happened another two times that Evri kept sending the order back. I could see it was no fault of VonHause (Domu) so I decided to personally reach out to Evri and their customer service was appalling, someone got in touch informing me they were trying to locate the parcel only to be ghosted and the case to be closed.
Whereas, VonHause (Domu) in particularly Jayson took ownership of the case and kept regularly in touch via email and phone until I came to a desired outcome.
In the end, I decided not to re-order the same garden set as I already had the chairs and did not have room to store the extra chairs, but they were willing to change the courier service had I decided to proceed with the order.
As a goodwill gesture, they did ask for the chairs back and for me personally I did not wish to take something I had not paid for just like that, as it is important I am honest when it comes to any financial dealings and I expect the same to be done for myself. I tried ordering a replacement table directly from the same company, but there were no table options which went with the chairs and the end result was me having a set of chairs which I once paid for, fully refunded and being allowed to purchase my table elsewhere.
This does not mean Vonhause will handle each case in the same way, as my case was pretty unique and from my end whilst I received exceptional customer service from Jayson, I was also patient and trying to do the right thing from my end, so it works both ways.
What I will say, Vonhaus (Domu) I mainly concerned about customer satisfaction than the sale itself. In a time like this, we rarely see that and it is nice that a company still has old fashioned good customer service values.
I want to thank Jayson whole heartedly for his customer service and he is an asset to the organisation and has helped reinstall my faith in the company and intend to make future home purchases with VonHause (Domu) from now on and the added bonus is that currently they are part of the Blue Light Discount scheme.”
“My order arrived with a missing part so I emailed immediately. They quickly responded advising that they currently do not stock parts therefore the quickest way to resolve it would be so send a replacement and that I did not need to return the other one!
I thought this was very trusting of them and extremely accommodating in ensuring I received my purchase asap.
Very helpful customer service (unlike so many companies that you have to 'battle with' at times). I would definitely recommend this company.”
“Ordered some recliners from Vonhaus, had a problem with the delivery. Not Vonhaus problem but they couldn't do enough to rectify the problem & gave me a % back. Always excellent service & quality goods.”
“Website was easy to use. I give a 5 star review for their products and customer help line. Brought a parasol set. Very quick response i emailing back and sorting out my problem will definitely be ordering again from this company”
“My ordered grass trimmer revealed a fault after its first use.
VH customer service promptly sent me a replacement without any fuss.
Very happy with the service overall and follow up.
Would definitely recommend.”
“Albeit very pleased with new pressure washer I had a minor concern that was dealt with comparatively quickly (I find this a rare situation). Customer services representatives always polite in their responses. I have always found VonHaus products better quality, where for example for DIY even on a high scale does not warrant the eye watering cost of most professional equipment. I have, and will continue to recommend. Compare closely what may seem 'like for like'. VonHaus is likely to be a pleasant surprise.”
“Dealt with an inquiry with great speed and honesty even though I was yet to make a purchase the standing table.
The other products I have by them are of excellent quality.
Gerlie, Adrian and Macky all responded to my emails.”
“Very helpful and responsive Support team. Got back to me within the day and sorted the issue straight away. A complete contrast to most other customer support teams currently”
“A mistake by me on having the wrong delivery address. Vonhaus tried to recover but already with the Carrier but they did recall and then agreed to send a new one to my new address. I know they have to receive the original back from the carrier but it looks like everything is good. Thankyou”
“Good value products and excellent customer service. Had an issue with one of the items I ordered. Emailed on Sunday and received a response on the same day with confirmation that a replacement will be sent out.”
“Bought 2 Adirondack chairs from Von Haus unfortunately one had a bit of damage. After emailing them they quickly sorted the problem out.First class customer service from Von Haus. Really happy with my new chairs. Would definitely buy from them again.”
“I made a mistake when ordering. I contacted customer service and they sorted it out no fuss, no problem. Proper good customer service I then re ordered and everything sorted out. Very impressed”
