“I’m delighted once more with my recent fabric purchase. I bought it as a “second” & can’t believe what good quality it is & the colours are gorgeous.”
“Items good customer service terrible l have tried phoning 4 days no one answered also left message with sale no one phoned back lucky hah recipt from post office item was delivered back still no refund”
Dear Mhairi,
Thank you for taking the time to leave a review.
We have been trying to call you back but cannot get in contact due to call screening on your phone line.
We received your item back on the 21st of July and your refund will be issued within 14 days of return date as per our Terms and Conditions.
If you would like to discuss this further, Please email us, at voyageoutlet@voyfab.co.uk and we can arrange a time to talk that is suitable for you.
Kind Regards,
Voyage Outlet
Dear Teresa,
Thank you for taking the time to leave us a review.
We quote a lead time of 2-3 weeks on our framed art as this is made to order. However, we will prioritise your order for you and make sure this is despatched tomorrow.
The above information is published on each product page as well as within our Delivery policy page to give our customers prior knowledge before ordering. However, we are sorry for any inconvenience caused.
Kind Regards
Voyage Team
“I ordered goods that arrived as a split delivery. Voyage have Great communications with exact details of delivery dates and times. All items arrived in very secure packaging. Top marks from me.”
“Don’t know what to say, 14 days after ordering and money being paid the items are nowhere near being dispatched. When I enquired I was told it could take 7 weeks from order to delivery.”
Dear Customer,
Thank you for your review and we are sorry to hear that you have not received your order yet. Due to some of the products in your order being Custom Made, it does take a couple of weeks to produce ahead of it being dispatched. Subsequent delays during transit, due to Brexit, can result in a 3 to 4 week delay in receiving goods.
The above information is published on each product page as well as within our Delivery policy page to give our customers prior knowledge before ordering. However, we are sorry for any inconvenience caused.
If you wish to discuss your order further, please call us on 0141 641 1700 or email voyageoutlet@voyfab.co.uk
Best Regards
Voyage Team
Dear Claire
Thank you for your review and we are sorry to hear that you have not received your order yet. Due to the product being Custom Made, it does take a couple of weeks to produce ahead of it being dispatched. Subsequent delays during transit, due to Brexit, can result in a 3 to 4-week delay in receiving goods.
The above information is published on each product page as well as within our Delivery policy page to give our customers prior knowledge before ordering. However, we are sorry for any inconvenience caused.
If you wish to discuss your order further, please call us on 0141 641 1700 or email voyageoutlet@voyfab.co.uk
Best Regards
Voyage Team
“I was impressed by the picture I purchased from Voyage Outlet. It was a high quality item for a reasonable price. It was very well packaged to make sure it arrived safely.”
Dear Donna
Thank you for your review and we are sorry to hear that you have not received your order yet.
Subsequent delays during transit, due to Brexit, can result in a 3 to 4 week delay in receiving goods.
The above information is published within each product page as well as within our Delivery policy page to give our customers prior knowledge before ordering. However, we are sorry for any inconvenience caused.
If you wish to discuss your order further, please call us on 0141 641 1700 or email voyageoutlet@voyfab.co.uk
Best Regards
Voyage Team
