“I adore this store, the items and I have a few are beautiful and very well made without exception. I have to be honest the customer service is a bit iffy but I now have a dedicated girl who helps me as I'm a bit of a pain and a perfectionist, and she is on the ball emails are responded to in minutes rather than days as was the case. But that's a minor irritant. I had a bit of an issue with the company they use to do deliveries, the owner is a bell-end and hates to be told anything negative about his delivery staff, one in particular, however, the world is full of morons what can you do. Voyage is a store that sells beautiful furniture and soft furnishings and for that reason, I have no hesitation in offering my honest review.”
“I ordered 2 No Elphaba Lamp with Saroma Ironstone Shade - 37cm. These came in 3 separate parcels so well packaged. Absolutely stunning lamps very high quality. Exactly as described. Would not hesitate to recommend these lamps, you will not be disappointed.”
“Voyage Outlook were a great company to buy from. Product as described but even better. The packaging was excellent, so well wrapped each picture was in a box, with bubble wrap and an outer box. Impressive!
Quick and on time I couldn’t be happier
Thankyou”
“Have loved what I've purchased. I would say your description of items could be a lot better. The last item I purchased I had to return for this reason. Still waiting on a refund...3 weeks later, not even had an email acknowledgement of receiving the item, I had to call for that!”
“Have regularly purchased from Voyage and as always really pleased with Voyage purchasing experience. Ordering was easy, product arrived on time and was well packaged. Good quality product especially fro the price”
“I recently purchased a variety of items from Mason Voyage - wallpaper, tweed fabric, tartan and watercolour scenic design material. Each product is of excellent quality! The delivery time was efficient and the customer service exceptional - friendly and professional! Highly recommend!”
Dear Yvette,
Thank you for taking the time to leave a review. I can see that your refund was issued to you on the 29th of December. However, depending on your card provider, this can take up to 5 days to show on your statement.
Please accept my apologies for the delay.
Kind Regards,
Lauren
Voyage Customer Service
